Ring Wired Doorbell Plus (2nd Gen) Instruction Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your Ring Wired Doorbell Plus (2nd Gen). This device is designed to enhance home or business security with advanced video and motion detection capabilities.

Key features include:

• Retinal 2K video resolution for clear imaging.
• 4x enhanced zoom for detailed viewing.
• Low-Light Sight for true color video in ambient light and clear black-and-white in darkness.
• 3D Motion Detection with customizable zones for precise alerts.
• Two-way talk functionality.

Image: The Ring Wired Doorbell Plus (2nd Gen) in Nickel Silver, showcasing its modern design installed on a doorframe.

2. What's Included

The following items are included in your Ring Wired Doorbell Plus package:

• Ring Wired Doorbell Plus
• Chime Kit Mini
• Corner Kit
• Mounting Plate
• Installation Tools and Hardware
• Setup Guide
• Security Sticker

Image: The Ring Wired Doorbell Plus device shown alongside its retail packaging, highlighting the 'Wired Doorbell Plus' and '2nd Gen' labels.

3. Setup and Installation

The Ring Wired Doorbell Plus is designed for hardwired installation, connecting to your existing doorbell system. The average installation time is approximately 15 minutes.

3.1 Power Requirements

The device requires a standard doorbell system, a Ring plug-in adapter (not included), or a Ring hardwired transformer (not included) with 16 or 24VAC, 10 to 40VA (30 to 40VA recommended for optimal performance), 50/60Hz or 24VDC 12W. Do not use halogen or garden-lighting transformers.

3.2 Installation Steps

1. Turn off power: Before beginning, ensure the power to your existing doorbell system is turned off at the circuit breaker.
2. Remove existing doorbell: Disconnect and remove your current doorbell button.
3. Mount the Ring Doorbell Plus: Use the provided mounting plate, tools, and hardware to secure the Ring Wired Doorbell Plus to your wall. The Corner Kit can be used to adjust the viewing angle if needed.
4. Connect wiring: Connect the existing doorbell wires to the terminals on the back of the Ring Doorbell Plus.
5. Install Chime Kit Mini: Follow the instructions in the Setup Guide to install the Chime Kit Mini to your indoor chime unit.
6. Restore power: Turn the power back on at the circuit breaker.
7. In-app setup: Download the Ring app and follow the on-screen instructions to connect your doorbell to your Wi-Fi network and complete the setup process.

Image: A close-up of hands performing a hardwired installation of the Ring Wired Doorbell Plus, connecting the wires to the back of the device.

4. Operating Your Ring Wired Doorbell Plus

The Ring Wired Doorbell Plus offers various features accessible through the Ring app.

4.1 Video Quality and Zoom

The doorbell captures video in Retinal 2K resolution. You can utilize the 4x enhanced zoom feature within the Ring app to view details at a distance. Video quality may vary based on internet bandwidth and device temperature.

Image: A smartphone screen displaying the Ring app interface, showing a live Retinal 2K video feed from the doorbell with a person at the door.

4.2 Low-Light Sight

With Low-Light Sight, the doorbell provides true color video even with minimal ambient light. In complete darkness, the camera automatically switches to crisp black-and-white video to maintain image clarity.

Image: A split image demonstrating the difference in video quality: one side shows a dark, unclear image without Low-Light Sight, while the other side shows a clear, true-color image with Ring's Low-Light Sight enabled.

4.3 3D Motion Detection

The device features radar-powered 3D Motion Detection, allowing for precise alerts. You can customize motion zones within the Ring app to define specific areas for detection, reducing unnecessary notifications.

Image: An overhead graphic illustrating the 3D Motion Detection capability, showing blue detection zones extending from the doorbell across a pathway.

4.4 Two-Way Talk and Video Descriptions

Engage in real-time conversations with visitors using the two-way talk feature. With a compatible Ring subscription (sold separately), you can also receive Video Descriptions, which provide text summaries of detected events directly in your notifications. Note: Video Descriptions are not available in Illinois due to specific state legislation.

5. Maintenance

The Ring Wired Doorbell Plus is weather-resistant and designed to operate in temperatures ranging from -4°F to 120°F (-20°C to 48.5°C). To ensure optimal performance and longevity:

• Cleaning: Periodically wipe the camera lens and the device's exterior with a soft, damp cloth to remove dust and debris. Avoid abrasive cleaners.
• Environmental Factors: While weather-resistant, prolonged exposure to direct sunlight and extreme conditions may affect device temperature and performance. Consider installing in a location with some protection from direct elements if possible.
• Software Updates: Ensure your device's software is up to date through the Ring app to benefit from the latest features and security enhancements.

6. Troubleshooting

If you encounter issues with your Ring Wired Doorbell Plus, consider the following common solutions:

• No Power/Device Offline: Verify that the power to your doorbell system is on at the circuit breaker. Check all wiring connections for security. Ensure your Wi-Fi network is operational.
• Poor Video Quality: Ensure your internet connection meets the recommended minimum upload speed of 10 Mbps for 2K devices. Check for obstructions in the camera's field of view.
• Motion Detection Issues: Review your 3D Motion Detection settings and customized motion zones in the Ring app. Ensure the device is not positioned where constant motion (e.g., busy street) triggers excessive alerts.
• Playback Video Fails: If you receive a "Can’t play video" message, ensure you have a compatible Ring subscription for video recording and playback. Check your internet connection stability.
• Incompatible Chime: The Ring Wired Doorbell Plus may not be compatible with all existing mechanical chimes. If your indoor chime does not ring, ensure the Chime Kit Mini is correctly installed. Ring offers plug-in Wi-Fi chimes as an alternative.
• App Connectivity Problems: Restart your router and modem. Ensure the Ring app is updated to the latest version. Re-run the setup process in the app if necessary.

For further assistance, refer to the Ring support page or contact customer service.

7. Specifications

8. Warranty and Support

8.1 Warranty

The Ring Wired Doorbell Plus includes a 1-year limited warranty and service. Use of the device is subject to the terms found on the official Ring website.

8.2 Software Security Updates

This device is guaranteed to receive software security updates for at least four years after it is last available for purchase as a new unit on Ring's websites. For information specific to your device, visit the Software Security Updates section in the Ring Control Center.

8.3 Support

For additional information and support, please visit the official Ring Wired Doorbell Plus support page. You can find detailed FAQs, troubleshooting guides, and contact options there.