1. Introduction and Overview
This manual provides essential information for the setup, operation, and maintenance of your SAMSUNG 65-Inch The Frame 4K QLED Smart TV (2025 Model) with Modern Teak Customizable Bezel. This product is designed to function as both a high-quality television and a sophisticated art display, seamlessly integrating into your living space.
The Frame TV features a matte screen that minimizes glare, allowing artwork to appear like genuine prints. Its innovative design includes a single-wire connection for a clean installation and customizable bezels that attach magnetically, enabling you to match the TV's appearance to your home's decor.
Figure 1: SAMSUNG The Frame TV showcasing its art mode and the Modern Teak customizable bezel. The image illustrates the TV's ability to display digital art with a print-like finish and highlights the magnetic bezel design.
2. Product Features
- Picture Frame Design: The TV's slim profile allows it to mount flush against the wall, resembling a picture frame. A single-wire external hub manages power and device connections, contributing to a minimalist aesthetic.
- Art Gallery Transformation: When not in use as a television, The Frame can display a curated collection of artworks from the Art Store or your personal photos. Customizable mat styles and colors enhance the art display.
- Matte Screen with Print-Like Finish: The screen features a unique matte finish that significantly reduces glare and reflections, making digital art appear like authentic physical prints.
- AI-Enhanced Viewing Experience: Powered by Samsung's NQ4 AI Gen2 Processor and Vision AI technology, the TV optimizes picture quality and provides personalized content recommendations for an immersive viewing experience.
- Easily Customizable Bezels: The included Modern Teak bezel attaches magnetically to the TV, allowing for quick and effortless changes to match your interior design. Other bezel styles (sold separately) can also be easily swapped.
- 4K 144Hz Gaming Support: Enjoy smooth and responsive gaming with high refresh rate support, ideal for modern gaming consoles and PCs.
3. Setup Guide
3.1 Unboxing and Placement
- Carefully remove the TV and all components from the packaging. Retain packaging for future transport or service.
- Choose a suitable location for your TV, ensuring it is on a stable surface or securely mounted to a wall. Consider viewing angles and proximity to power outlets.
- Ensure adequate ventilation around the TV.
3.2 Connecting the One Connect Box
The Frame TV utilizes a One Connect Box to manage all external device connections and power, simplifying cable management. Connect the single transparent cable from the TV to the One Connect Box.
3.3 Attaching the Customizable Bezel
The Modern Teak bezel attaches magnetically to the TV frame. Align the bezel pieces with the edges of the TV and gently press them into place until they snap securely. Ensure all four pieces are firmly attached.
3.4 Initial Power On and Smart Setup
Connect the One Connect Box to a power outlet. The TV will automatically power on. Follow the on-screen instructions to complete the initial setup, including network connection, channel scanning, and Smart Hub configuration.
4. Operating Instructions
4.1 Basic TV Operation
- Power On/Off: Press the Power button on your remote control.
- Volume Control: Use the Volume Up/Down buttons.
- Channel Change: Use the Channel Up/Down buttons or the number pad.
- Source Selection: Press the Source button to switch between connected devices (HDMI, TV, etc.).
4.2 Switching Between TV Mode and Art Mode
The Frame TV can seamlessly transition between TV mode and Art Mode. When the TV is turned off, it can automatically enter Art Mode. You can also manually switch modes using the Art Mode button on your remote or through the Smart Hub menu.
4.3 Using Art Mode and the Art Store
- Art Store: Access a vast collection of digital art from renowned galleries and museums. A subscription may be required for full access.
- My Collection: Display your own photos or previously purchased artworks.
- Customizing Art: Adjust brightness, color tone, and add digital matting to your selected artwork to enhance its appearance.
4.4 Smart Hub Navigation
Press the Home button on your remote to access the Smart Hub. From here, you can launch streaming apps, access connected devices, manage settings, and explore various smart features.
5. Maintenance
5.1 Cleaning the Screen
Due to the matte finish, special care is required. Gently wipe the screen with a soft, dry microfiber cloth. For stubborn smudges, lightly dampen the cloth with distilled water. Do not use harsh chemicals, alcohol, or abrasive cleaners, as these can damage the matte coating.
5.2 Cleaning the Bezel and TV Body
Wipe the bezel and the TV's body with a soft, dry cloth. For the Modern Teak bezel, avoid excessive moisture to preserve the wood finish.
5.3 Software Updates
Regularly check for and install software updates to ensure optimal performance and access to the latest features. This can usually be done through the TV's settings menu (Settings > Support > Software Update).
6. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No Power | Power cable disconnected; outlet issue. | Ensure the One Connect Box power cable is securely plugged into the wall outlet and the box. Check if the outlet is functional. |
| No Picture/Sound | Incorrect input source; loose HDMI cable. | Verify the correct input source is selected. Check all HDMI and audio cables connected to the One Connect Box. |
| Remote Control Not Working | Dead batteries; obstruction; pairing issue. | Replace batteries. Remove any obstructions between the remote and TV. Re-pair the remote if it's a Bluetooth model (refer to TV's on-screen guide). |
| Art Mode Not Activating | Settings misconfigured; sensor obstruction. | Check Art Mode settings in the TV menu. Ensure the motion sensor (if applicable) is not obstructed. |
| Bezel Not Attaching Securely | Misalignment; debris. | Ensure the bezel pieces are correctly aligned with the TV frame. Check for any debris preventing a secure magnetic connection. |
For more complex issues, refer to the comprehensive e-Manual accessible via your TV's Smart Hub or visit the official SAMSUNG support website.
7. Specifications
| Feature | Detail |
|---|---|
| Model Name | The Frame 2025 Model |
| Display Type | 4K QLED |
| Screen Size | 65-Inch |
| Processor | NQ4 AI Gen2 Processor with Vision AI |
| Refresh Rate | Up to 4K 144Hz (Gaming Support) |
| Bezel Type | Modern Teak (Magnetic Attachment) |
| Connectivity | Smart TV with Wi-Fi, Bluetooth, HDMI (via One Connect Box) |
| Power Supply | AC 110-120V ~ 50/60Hz (Typical for US market) |
8. Warranty and Support
For detailed warranty information, please refer to the warranty card included with your product or visit the official SAMSUNG support website. Warranty terms and conditions may vary by region and purchase date.
For technical support, product registration, or service requests, please visit the official SAMSUNG support website or contact SAMSUNG customer service directly. Have your product model number (The Frame 2025 Model) and serial number ready when contacting support.
Official SAMSUNG Support: www.samsung.com/us/support/
