1. Introduction
Thank you for choosing the MORMOQUE G2 Pro Neckband Bluetooth Headphones. These headphones are designed to provide a high-quality audio experience with advanced features for comfort, durability, and convenience. Please read this manual carefully before using the product to ensure proper operation and to maximize its lifespan.
2. Package Contents
Ensure all items listed below are present in your package:
- MORMOQUE G2 Pro Neckband Bluetooth Headphones
- USB-C Charging Cable
- Ear Cushions (Small, Medium, Large)
- User Manual

3. Product Overview
Familiarize yourself with the various components and controls of your headphones.


4. Setup
4.1 Charging the Headphones
Before first use, fully charge your headphones. The headphones feature a USB-C charging port.
- Locate the USB-C charging port on the control module.
- Open the protective flap.
- Connect the provided USB-C cable to the charging port and the other end to a USB power source (e.g., wall adapter, computer USB port).
- The LED indicator will show charging status. A full charge takes approximately 1.5 hours.
- Once fully charged, disconnect the cable and close the protective flap to maintain IPX5 water resistance.
4.2 Pairing with a Bluetooth Device
The MORMOQUE G2 Pro headphones use Bluetooth 5.3 for quick and stable connections.
- Power On: Separate the magnetic earbuds to automatically power on the headphones. You will hear an audible prompt indicating they are powered on and in pairing mode.
- Activate Bluetooth: On your device (smartphone, tablet, laptop), go to the Bluetooth settings and ensure Bluetooth is enabled.
- Select Device: In the list of available Bluetooth devices, select "MORMOQUE G2 Pro" (or similar name).
- Confirm Connection: Once connected, you will hear an audible confirmation from the headphones. The LED indicator may change to a steady blue light.
- Reconnect: The headphones will automatically reconnect to the last paired device when powered on and within range.

5. Operating Instructions
5.1 Power On/Off (Magnetic Switch)
- Power On: Separate the magnetic earbuds. The headphones will automatically power on and attempt to reconnect to the last paired device.
- Power Off: Join the magnetic earbuds together. The headphones will automatically power off and pause any active audio.

5.2 Music Playback Controls
- Play/Pause: Press the multi-function button once.
- Volume Up: Press the '+' button.
- Volume Down: Press the '-' button.
- Next Track: Long press the '+' button.
- Previous Track: Long press the '-' button.
5.3 Call Management
- Answer/End Call: Press the multi-function button once.
- Reject Call: Long press the multi-function button.
- Redial Last Number: Double-click the multi-function button.
5.4 Sound Modes (EQ)
The headphones may feature different EQ modes for varied audio experiences. Refer to the specific controls on your device or the headphone's control module for switching between modes like 'Balanced' or 'Bass Boost'.
5.5 Wearing the Headphones
The flexible neckband and ergonomic earbuds ensure a comfortable and secure fit.
- Place the neckband around your neck.
- Insert the earbuds into your ears. Choose the appropriate ear cushion size for a snug fit.
- Adjust the length of the earbud cables using the integrated adjusters for optimal comfort and stability.

6. Maintenance
6.1 Cleaning
Regular cleaning helps maintain the performance and hygiene of your headphones.
- Wipe the earbuds and neckband with a soft, dry, lint-free cloth.
- Remove ear cushions and clean them with mild soap and water if necessary. Ensure they are completely dry before reattaching.
- Do not use harsh chemicals or abrasive materials.
6.2 Storage
Proper storage extends the life of your headphones.
- When not in use, join the magnetic earbuds to prevent tangling and automatically power off the device.
- Store in a cool, dry place away from extreme temperatures and direct sunlight.
7. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Headphones won't power on | Low battery; Earbuds not separated | Charge the headphones; Separate the magnetic earbuds |
| Cannot pair with device | Bluetooth off; Out of range; Already paired | Ensure Bluetooth is on and device is within 10m; Disconnect from other devices |
| Poor sound quality | Low battery; Earbuds not properly seated; Interference | Charge headphones; Adjust earbud fit; Move away from interference sources |
| Microphone muffled during calls | Environmental Noise Cancellation (ENC) adjusting; Microphone obstruction | Ensure microphone is clear; Test in a quieter environment |
8. Specifications
| Feature | Detail |
|---|---|
| Model Name | G2 Pro |
| Bluetooth Version | 5.3 |
| Wireless Range | 10 Meters |
| Audio Driver Size | 12 Millimeters |
| Battery Life | 40 Hours |
| Charging Time | 1.5 Hours |
| Water Resistance | IPX5 (Water Resistant) |
| Noise Control | Adaptive Noise Cancellation, Sound Isolation |
| Microphone | Built-in with ENC (Environmental Noise Cancellation) |
| Weight | 43 Grams (1.52 ounces) |
| Material | ABS, Aluminum, Plastic, TPU |
| Compatible Devices | Cellphones, Desktops, Laptops, iPhone, phones (iOS/Android) |
9. Warranty and Support
MORMOQUE products are designed for durability and performance. For warranty information, technical support, or customer service inquiries, please refer to the contact details provided on the product packaging or visit the official MORMOQUE website. Keep your purchase receipt for warranty claims.