1. Introduction
Thank you for choosing the Techomey R290 16 kW Air-to-Water Heat Pump. This manual provides essential information for the safe and efficient installation, operation, and maintenance of your heat pump. Please read this manual thoroughly before installation and use, and keep it for future reference.
1.1 Safety Information
- Installation and maintenance must be performed by qualified personnel only.
- Ensure the power supply matches the specifications of the unit.
- Do not block the air intake or outlet of the outdoor unit.
- Keep children away from the unit during operation.
- The unit contains R290 refrigerant, which is flammable. Handle with care and ensure proper ventilation during servicing.
2. Product Overview
The Techomey R290 16 kW Air-to-Water Heat Pump is an energy-efficient solution for domestic hot water and heating/cooling. It features an A+++ energy rating, a SCOP of 5.1, and operates quietly. The unit is designed for reliable performance across a wide temperature range.

Figure 2.1: System Diagram. This image illustrates how the outdoor heat pump unit connects to the indoor heating and hot water distribution systems within a multi-story house, showing the flow of water through red and blue pipes.

Figure 2.2: A+++ Energy Rating. The outdoor unit of the heat pump is shown next to a green sign indicating its A+++ energy efficiency rating, highlighting its high performance and energy savings.
3. Setup and Installation
Proper installation is crucial for the performance and longevity of your heat pump. Refer to the detailed installation guide provided with the product for specific instructions.
3.1 Site Selection
- Choose a location with adequate space for air circulation around the unit.
- Ensure the foundation is level and strong enough to support the unit's weight.
- Minimize exposure to direct sunlight or strong winds if possible.
3.2 Dimensions and Clearances
Maintain the specified clearances around the unit for optimal performance and maintenance access.

Figure 3.1: Unit Dimensions. This image displays the physical dimensions of the outdoor heat pump unit, indicating a width of 1312 mm, a depth of 470 mm, and a height of 1370 mm, essential for planning installation space.

Figure 3.2: Installation Clearances. This diagram illustrates various installation scenarios, detailing the minimum required distances (e.g., 500mm, 300mm) from surrounding walls to ensure proper airflow and maintenance access for the heat pump unit.
3.3 Electrical and Plumbing Connections
- All electrical wiring must comply with local codes and regulations.
- Ensure proper grounding to prevent electrical shock.
- Connect water pipes securely to prevent leaks. Insulate all water pipes to prevent heat loss/gain and freezing.
4. Operating Instructions
Your Techomey heat pump is equipped with an intuitive control panel for easy operation.
4.1 Control Panel Overview

Figure 4.1: Control Panel. This image displays the digital control panel of the heat pump, showing the display screen, function buttons (FUNC, MODE, QUERY, SET, +, -, Power), and various icons representing different operating modes and features such as Electric Auxiliary Heating, Child Lock, Anti-freezing Mode, Energy-saving Mode, Cooling Mode, Timer Mode, Smart Defrost Mode, Sterilization Mode, Vacation Mode, Heating Mode, Domestic Hot Water Mode, and Quiet Mode.
4.2 Basic Operation
- Power On/Off: Press the Power button to turn the unit on or off.
- Mode Selection: Use the MODE button to cycle through available operating modes (Heating, Cooling, Domestic Hot Water).
- Temperature Adjustment: Use the + and - buttons to set the desired water temperature, ranging from 5°C to 75°C.
4.3 Advanced Modes and Features
- Quiet Mode: Reduces fan speed and compressor output for quieter operation, ideal for nighttime.
- Vacation Mode: Maintains a low temperature to prevent freezing while you are away.
- Anti-freezing Mode: Automatically activates heating to prevent water pipes from freezing in cold conditions.
- Energy-saving Mode: Optimizes operation for reduced energy consumption.
- Smart Defrost Mode: Automatically defrosts the outdoor unit when ice buildup is detected, ensuring efficient operation in cold weather.
- Sterilization Mode: Heats water to a high temperature to sterilize the domestic hot water tank.
- Child Lock: Locks the control panel to prevent accidental changes to settings.
- Timer Mode: Allows scheduling of operation times.
5. Maintenance
Regular maintenance ensures optimal performance and extends the lifespan of your heat pump.
5.1 Routine Checks
- Clean Outdoor Unit: Periodically remove leaves, dirt, and debris from the outdoor unit's coils and fan blades. Ensure the air intake and outlet are clear.
- Inspect Piping: Check for any signs of leaks or damage to refrigerant and water pipes.
- Electrical Connections: Ensure all electrical connections are secure and free from corrosion. (This should be done by a qualified technician.)
5.2 Seasonal Maintenance
- Before Heating Season: Ensure the system is filled with water and purged of air. Check anti-freeze levels if applicable.
- Before Cooling Season: Clean the outdoor unit thoroughly. Verify proper drainage.
6. Troubleshooting
This section provides solutions for common issues. For complex problems, contact a qualified service technician.
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit does not power on | No power supply; tripped circuit breaker | Check power connection; reset circuit breaker |
| Insufficient heating/cooling | Blocked airflow; incorrect temperature setting; low refrigerant | Clear obstructions; adjust temperature; contact technician for refrigerant check |
| Unusual noise | Loose parts; debris in fan; compressor issue | Inspect unit for loose parts/debris; if noise persists, contact technician |
| Water leak | Loose pipe connection; damaged pipe; condensation drain issue | Tighten connections; inspect pipes for damage; clear condensation drain |
| Error code displayed | Specific system fault | Refer to the detailed error code list in the full manual or contact support with the code |
7. Specifications
Key technical specifications for the Techomey R290 16 kW Air-to-Water Heat Pump.
| Feature | Detail |
|---|---|
| Manufacturer | Techomey |
| Model Number | HFT-016CCH2E1-DE |
| Heating Capacity | 16 kW |
| Energy Efficiency Class | A+++ |
| SCOP (Seasonal Coefficient of Performance) | 5.1 |
| Refrigerant | R290 |
| Temperature Range | 5-75 °C |
| Product Dimensions (L x W x H) | 131.2 x 47 x 137 cm |
8. Warranty and Support
For warranty information, please refer to the warranty card included with your product or visit the official Techomey website. For technical support, spare parts, or service inquiries, please contact Techomey customer service through the contact details provided in your product documentation.