MOUNTUP Freelift Dual Monitor Stand Instruction Manual

Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your MOUNTUP Freelift Dual Monitor Stand. Please read this manual thoroughly before installation to ensure correct setup and safe usage. Keep this manual for future reference.

Safety Information

WARNING: Failure to read and follow all instructions may result in personal injury or damage to the product. Always ensure the monitor stand is securely installed and that the weight of your monitors does not exceed the specified load capacity.

• Do not install on tempered glass table tops.
• Ensure your desk thickness is within the specified range for the chosen mounting method.
• Verify that your monitors are compatible with VESA 75x75mm or 100x100mm mounting patterns.
• Do not overtighten screws, as this may cause damage.
• Keep children and pets away during installation.

Package Contents

Please check that all components are present and undamaged before beginning installation. If any parts are missing or damaged, contact MOUNTUP customer support.

The package includes:

• Monitor Arms (2)
• Center Pole
• C-clamp Base
• Grommet Base components
• VESA Plates (2)
• Hardware Kit (screws, washers, Allen keys)
• Cable Management Clips

Setup Instructions

Step 1: Choose Your Mounting Option

Your monitor stand supports two installation methods: C-clamp mounting and Grommet mounting. Select the method suitable for your desk.

Image: Two Mounting Options
This image illustrates the C-clamp mounting option on the right and the grommet mounting option on the left, showing the different desk thickness requirements for each.

C-clamp Installation:

1. Attach the C-clamp to the base of the pole using the provided bolts and tighten them securely.
2. Secure the assembled stand to your desktop by tightening the C-clamp. Ensure your desk thickness is between 0.39'' - 2.76''.

Grommet Installation:

1. Detach the clip plate from the C-clamp and install the long bolt to the base.
2. Run the knob bolt through the bracket and the grommet hole to the base bottom. Tighten the bolt and install the decorative cover to the base. Ensure your desk thickness is between 0.39'' - 1.97'' and the hole diameter is 0.39'' - 2.36''.

Step 2: Install Monitor Arms

1. Slide the monitor arms onto the center pole and secure them at your desired height using the provided Allen key.
2. Attach the VESA plate to the back of your monitor using the appropriate screws and tighten them securely.
3. Slide the monitor (with VESA plate attached) onto the head of the upper arm, then install the security bolt to prevent accidental detachment. Repeat for the second monitor.

Step 3: Cable Management

Route your monitor cables through the integrated cable management channels on the arms and down the pole to maintain a tidy workspace.

Image: Cable Management
This image highlights the integrated cable management system within the monitor arm, showing how cables can be neatly routed.

Operating Your Monitor Stand

The MOUNTUP Freelift Dual Monitor Stand offers full motion adjustment for optimal viewing comfort.

Image: Full Range of Motion
This image displays the various adjustment capabilities including height (up to 26.6 inches), extension (up to 18.1 inches), tilt (+70°/-45°), swivel (±90°), and 360° rotation.

Adjustments:

• Height Adjustment: The gas spring arm allows for smooth vertical movement. Adjust the arm to your preferred height. The maximum height is 26.6 inches.
• Tilt: Monitors can be tilted +70° to -45° to reduce glare and optimize viewing angles. Loosen the tilting bolt, adjust to your desired angle, then retighten.
• Swivel: Each monitor can swivel ±90° for easy screen sharing or collaborative work. The arm itself can swivel ±180°.
• Rotation: Rotate your monitors 360° to switch between landscape and portrait modes.
• Extension: The arms extend up to 18.1 inches, allowing you to position your monitors closer or further away from you.

Gas Spring Tension Adjustment:

If the monitor arm falls down or rises up unexpectedly, you may need to adjust the gas spring tension. Keep the arm in a horizontal position during adjustment.

• Arm Falls Down (monitor too heavy): Turn the adjustment screw counter-clockwise (towards '+') to increase tension until the arm can stay as intended. Each turn needs to be a full 360°.
• Arm Rises Up (monitor too light): Turn the adjustment screw clockwise (towards '-') to decrease tension until the arm can stay as intended. Each turn needs to be a full 360°.

Maintenance

Regular maintenance ensures the longevity and optimal performance of your monitor stand.

• Periodically check all screws and connections to ensure they are tight.
• Clean the stand with a soft, damp cloth. Avoid abrasive cleaners or solvents.
• Do not lubricate the gas spring mechanism.

Troubleshooting

If you encounter any issues, refer to the solutions below or contact customer support.

Common Issues and Solutions:

• Issue: Monitor arm falls down.
  Solution: The gas spring tension is too low for the monitor's weight. Keep the arm in a horizontal position and turn the adjustment screw counter-clockwise (towards '+') to increase tension. Each turn should be a full 360°.

Video: Freelift Dual Monitor Mount Troubleshooting (0:04 - 0:20)
This video demonstrates how to adjust the gas spring tension when the monitor arm falls down due to insufficient tension.

• Issue: Monitor arm rises up.
  Solution: The gas spring tension is too high for the monitor's weight. Keep the arm in a horizontal position and turn the adjustment screw clockwise (towards '-') to decrease tension. Each turn should be a full 360°.

Video: Freelift Dual Monitor Mount Troubleshooting (0:21 - 0:38)
This video shows the process of adjusting the gas spring tension when the monitor arm rises up due to excessive tension.

• Issue: Monitor swivels loose or cannot swivel.
  Solution: The swivel tension may need adjustment. Use an Allen key to tighten or loosen the screw at the swivel joint until the desired tightness is achieved.

Video: Freelift Dual Monitor Mount Troubleshooting (0:51 - 1:05)
This segment demonstrates how to adjust the tightness of the swivel mechanism using an Allen key.

Specifications

Warranty & Support

Warranty Information:

This MOUNTUP product comes with a 3-year warranty from the date of purchase. This warranty covers manufacturing defects and material flaws under normal use. It does not cover damage caused by improper installation, misuse, accidents, or unauthorized modifications.

Customer Support:

For technical assistance, missing parts, or warranty claims, please contact MOUNTUP customer support. Refer to the contact information provided with your product packaging or visit the official MOUNTUP website for support details.