1. Introduction
The Lockly Visage Zeno Series Smart Lock is an advanced keyless entry system designed to provide secure and convenient access to your home. Featuring cutting-edge facial recognition, a 3D biometric fingerprint sensor, a patented PIN Genie keypad, and built-in Wi-Fi for remote control, this smart lock offers multiple ways to unlock your door. It also integrates seamlessly with Apple Home Key and supports voice control via Alexa and Google Assistant.
This manual provides detailed instructions for the installation, setup, operation, and maintenance of your Lockly Visage Zeno Smart Lock.
2. Key Features
- Facial Recognition: Advanced technology for effortless, automatic unlocking upon approach, even in low light, with encrypted on-device data storage.
- Apple Home Key Integration: Unlock with a tap on your iPhone or Apple Watch, manage guest access, and set automations via the Apple Home app.
- Multi-Access Options: Unlock via facial recognition, 3D biometric fingerprint (up to 99 prints, 0.2-second recognition), PIN Genie keypad, Lockly Home app, physical key, Apple Watch, or voice assistants (Alexa/Google).
- Built-in Wi-Fi: Enables remote control, access sharing, and activity monitoring via the Lockly Home app without an additional bridge.
- Easy DIY Installation: Designed for universal fit on right or left swing doors 1 3/8" to 2" thick, with installation typically completed in 15 minutes.
- Long-Lasting Rechargeable Battery: Includes two 10,000mAh lithium batteries providing up to 6 months of use per charge.
Figure 2.1: Overview of Lockly Visage Zeno's primary unlocking methods and connectivity.
3. Package Contents
Verify that all components are present before beginning installation:
- Lockly Visage Zeno Smart Lock Assembly (Exterior and Interior Units)
- Deadbolt Latch
- Strike Plate and Reinforcement Plate
- Mounting Hardware (Screws, Bolts)
- 2 x 10,000mAh Rechargeable Lithium Batteries
- Physical Keys (Backup)
- Installation Template
- User Manual (this document)
4. Door Compatibility
The Lockly Visage Zeno Smart Lock is designed to fit standard residential doors. Please confirm your door's dimensions meet the following requirements:
- Door Thickness: 1 3/8 inches to 2 inches (35mm - 50mm)
- Backset: 2 3/8 inches or 2 3/4 inches (60mm or 70mm)
- Cross Bore Diameter: 2 1/8 inches (54mm)
- Edge Bore Diameter: 1 inch (25mm)
The lock is compatible with both right and left swing doors.
Figure 4.1: Door and lock dimensions for compatibility check.
5. Installation Guide
Installation of the Lockly Visage Zeno Smart Lock is designed to be a straightforward DIY process, typically taking around 15 minutes with common household tools. For detailed step-by-step instructions, refer to the included installation template and the Lockly Home app's guided installation.
5.1. Before You Begin
- Ensure your door meets the compatibility requirements (Section 4).
- Gather necessary tools: Phillips head screwdriver, measuring tape.
- Remove any existing deadbolt hardware from your door.
5.2. General Installation Steps
- Install the deadbolt latch into the door edge.
- Mount the exterior assembly (keypad/facial recognition unit) to the door, ensuring the cable passes through the door's cross bore.
- Install the interior mounting plate.
- Connect the cable from the exterior assembly to the interior assembly.
- Attach the interior assembly to the mounting plate.
- Insert the rechargeable batteries into the interior unit.
- Test the lock's functionality manually before closing the door.
6. Initial Setup & App Integration
After physical installation, set up your smart lock using the Lockly Home app.
6.1. Download the Lockly Home App
Search for "Lockly Home" in your device's app store (iOS or Android) and download the application.
6.2. Create an Account and Pair Your Lock
- Open the Lockly Home app and create a new user account.
- Follow the in-app instructions to add your new Lockly Visage Zeno Smart Lock. This typically involves scanning a QR code on the lock or entering a pairing code.
- Connect the lock to your home Wi-Fi network through the app for remote control features.
6.3. User Management and Access Setup
Use the app to set up various access methods:
- Add Facial Profiles: Enroll facial data for authorized users.
- Enroll Fingerprints: Register up to 99 unique fingerprints.
- Create Access Codes: Generate permanent, one-time, or recurring PIN codes for family, friends, or service providers.
- Apple Home Key Setup: Integrate with Apple Home for iPhone/Apple Watch unlocking.
Figure 6.1: Lockly Home App interface for control and monitoring.
7. Operating Instructions
7.1. Unlocking Your Door
- Facial Recognition: Approach the lock. The dual infrared sensors will detect your face and unlock the door automatically. Ensure your face is clearly visible to the sensors. Your facial data is encrypted and stored securely on the device.
- Fingerprint Access: Place your registered finger on the 3D biometric sensor. The lock will recognize your fingerprint in approximately 0.2 seconds and unlock. The AI learning feature improves recognition speed and accuracy over time.
- PIN Genie Keypad: The keypad features dynamic shuffling of digits to prevent password guessing. Enter your access code by pressing the numbers displayed within the circles. The numbers will shuffle after each use.
- Apple Home Key: Tap your iPhone or Apple Watch near the lock to unlock. This feature works even if your device's battery is low.
- Lockly Home App: Open the app on your smartphone and tap the unlock icon. You can also share or revoke access for others remotely.
- Voice Control: Use voice commands with compatible devices (e.g., "Alexa, unlock the door" or "Hey Google, unlock the door").
- Physical Key: In case of power failure or other issues, use the provided physical keys as a backup.
Figure 7.1.1: Facial recognition in action.
Figure 7.1.2: Fast fingerprint recognition.
Figure 7.1.3: PIN Genie Keypad security feature.
Figure 7.1.4: Voice control and physical key backup.
7.2. Locking Your Door
- Manual Lock: From the exterior, press the Lockly button on the keypad. From the interior, turn the thumb-turn.
- Auto-Lock: The lock can be programmed to automatically lock after a set period (5 to 300 seconds) once the door is closed. Configure this setting in the Lockly Home app.
- Lockly Home App: Tap the lock icon in the app to remotely lock your door.
Figure 7.2.1: Programmable auto-lock feature.
7.3. Advanced Access Features
- Offline Access Codes: Generate single-use or limited-use codes for guests without requiring internet access or the app.
- Welcome Mode: Keep your door unlocked on a preset schedule, useful for periods with multiple guests or deliveries.
8. Power Management
The Lockly Visage Zeno Smart Lock is powered by two 10,000mAh rechargeable lithium batteries, designed for long-lasting performance.
- Battery Life: Under normal use, the batteries can last up to 6 months. Frequency of use may affect battery life.
- Recharging: The lock comes with two batteries, allowing you to always have a charged spare. Recharge batteries using a compatible USB-C cable.
- Low Battery Warning: The lock will provide visual and audible alerts when battery levels are low. You will also receive notifications via the Lockly Home app.
- Emergency Power: In case of a completely drained battery, the lock features a USB-C charging port for temporary backup power, allowing you to unlock the door.
Figure 8.1: Rechargeable batteries and USB-C backup.
9. Maintenance
Regular maintenance ensures optimal performance and longevity of your Lockly Visage Zeno Smart Lock.
- Cleaning: Wipe the exterior surfaces of the lock with a soft, damp cloth. Avoid abrasive cleaners or solvents that could damage the finish or electronic components.
- Battery Care: Ensure batteries are fully charged before installation. Do not expose batteries to extreme temperatures.
- Firmware Updates: Periodically check the Lockly Home app for available firmware updates. These updates can improve performance, add new features, and address potential issues.
- Door Alignment: Ensure your door and frame remain properly aligned. Misalignment can cause the deadbolt to bind, affecting the lock's operation and potentially draining batteries faster.
10. Troubleshooting
If you encounter issues with your Lockly Visage Zeno Smart Lock, refer to the following common solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Lock does not respond / No power | Drained batteries | Replace with fully charged batteries or use USB-C backup power. |
| Facial recognition not working | Poor lighting, face not properly aligned, un-enrolled user, outdated firmware. | Ensure adequate lighting. Re-enroll facial profile. Check for and install firmware updates via the app. |
| Fingerprint not recognized | Finger not clean/dry, un-enrolled fingerprint, sensor dirty. | Ensure finger is clean and dry. Re-enroll fingerprint if necessary. Clean the fingerprint sensor. |
| PIN Genie keypad issues | Incorrect code, keypad unresponsive. | Ensure correct code is entered. If unresponsive, check battery level. |
| Remote control via app not working | No Wi-Fi connection, app not updated, lock offline. | Verify Wi-Fi connectivity. Ensure Lockly Home app is updated. Check lock status in app. |
| Deadbolt binds or does not extend fully | Door/frame misalignment, incorrect installation. | Check door and frame alignment. Re-check installation steps, particularly deadbolt and strike plate alignment. |
For further assistance, please contact Lockly customer support.
11. Specifications
| Attribute | Detail |
|---|---|
| Brand | Lockly |
| Model Name | Lockly Visage Zeno Series |
| Model Number | PGK728WRHKSN |
| UPC | 810055604227 |
| Lock Type | Deadbolt |
| Special Features | Facial Recognition, Fingerprint, Wi-Fi |
| Connectivity Protocol | Wi-Fi |
| Control Method | App |
| Material | Metal, Zinc |
| Color | Satin Nickle |
| Finish Type | Brushed |
| Item Dimensions (L x W x H) | 8 x 8.8 x 5.3 inches |
| Item Weight | 6.12 pounds |
| Batteries | 2 x 10,000mAh Lithium Polymer (included) |
| Battery Life | Up to 6 months (normal use) |
| Included Components | Lockly smart lock, batteries, installation hardware |
12. Warranty & Support
Lockly is committed to providing reliable products and excellent customer service.
- Product Guarantee: Your Lockly Visage Zeno Smart Lock comes with a 5-year product guarantee.
- Technical Support: Lockly offers lifetime 24/7 technical support via phone, email, and live chat to assist you with any questions or issues.
For support, please visit the official Lockly website or refer to the contact information provided in your product packaging.
