1. Introduction
This manual provides comprehensive instructions for the safe and efficient use of your dé 11kW EV Wallbox Charger. Please read this manual thoroughly before installation and operation, and retain it for future reference. This 11kW wallbox is designed for electric vehicles with a Type 2 input (IEC 62196-2 standard) and supports both single-phase and three-phase vehicles. It offers fast charging, smart control via an app, and robust safety features.
2. Safety Information
Important Safety Instructions:
- Installation must be performed by a qualified electrician in accordance with all local and national electrical codes.
- Do not attempt to open or modify the wallbox. Unauthorized modifications can lead to electric shock, fire, or damage to the unit.
- Ensure the charging cable is not damaged before each use. Do not use the charger if the cable or connector is compromised.
- The wallbox is equipped with a Type B RCD (AC 30 mA + DC 6 mA) for comprehensive protection against leakage currents, overcurrents, overvoltages, and undervoltages. This RCD provides effective protection for both the charger and the electric vehicle during charging.
- The unit has an IP54 rating, indicating protection against dust and splashing water. However, avoid submerging the unit in water.
- Operating temperature range: -25°C to 55°C.
3. Package Contents
Verify that all items are present in the package:
- dé 11kW EV Wallbox Charger with integrated 10m Type 2 cable
- CEE 16A plug (pre-attached)
- Wall mounting bracket
- Mounting screws and anchors
- 3 x RFID cards
- Cable holder
- User Manual
Figure 3.1: Package Contents. Includes the wallbox, cable, CEE plug, mounting hardware, RFID cards, and user guide.
4. Product Overview
The dé 11kW EV Wallbox Charger is a robust and intelligent charging solution for your electric vehicle. It features a durable casing with IP54 weather resistance, an integrated 10-meter Type 2 charging cable, and a clear LCD display for real-time charging information. The unit connects directly to a CEE 16A socket for ease of installation and use. Smart functionalities include adjustable charging current, delayed charging, and remote control via the Tuya Smart app, along with RFID card authentication for secure access.
Figure 4.1: The dé 11kW EV Wallbox Charger features an instant connection to a CEE 16A socket, providing a plug-and-play solution for electric vehicle charging. The integrated 10-meter Type 2 cable offers extended reach.
Figure 4.2: The wallbox is designed for all-weather use, featuring IP54 water resistance, -25°C cold resistance, 55°C heat resistance, and dust resistance.
5. Setup and Installation
The dé 11kW EV Wallbox Charger is designed for wall mounting. Ensure the installation location is suitable, providing adequate space and a stable surface. Professional installation by a certified electrician is highly recommended to ensure compliance with electrical safety standards.
5.1 Wallbox Mounting
Follow these steps to securely mount the wallbox:
- Step 1: Locate the pre-installed wall mounting plate on the back of the product.
- Step 2: Press the elastic clips on the mounting plate to the left to release the clips from the housing, then slide the mounting plate downwards.
- Step 3: With the raised side facing outwards, fix the mounting plate to the wall using expansion bolts, ensuring it is firmly installed.
- Step 4: Align the latch on the back of the housing with the latch on the mounting plate and slide the housing downwards until it clicks into place.
Figure 5.1: Wallbox Installation Steps.
5.2 Wallbox Removal (if needed)
To remove the wallbox from its mounting plate:
- Step 1: Locate the extraction hole at the bottom of the unit.
- Step 2: Insert a long, solid rod (e.g., a screwdriver) into the extraction hole until it reaches the elastic clamping collar. Gently press to the left to separate the two parts of the limiting clip.
- Step 3: While keeping the limiting clips separated, push the wallbox upwards to remove it from the mounting plate.
Figure 5.2: Wallbox Removal Steps.
5.3 Electrical Connection
The wallbox comes with a pre-attached CEE 16A plug. Connect this plug to a compatible CEE 16A socket that is properly installed and protected by a circuit breaker and residual current device (RCD) as per local regulations. Ensure the socket is rated for 3-phase 400V operation to achieve the full 11kW charging capacity.
6. Operating Instructions
6.1 Starting a Charge
Once the wallbox is powered on and connected to your vehicle, charging can be initiated in one of two ways:
- Plug & Charge: If RFID authentication is disabled, simply plug the Type 2 connector into your vehicle's charging port. Charging will begin automatically.
- RFID Card: If RFID authentication is enabled, tap one of the provided RFID cards against the designated area on the wallbox. The unit will authenticate the card and begin charging.
6.2 Stopping a Charge
To stop charging:
- RFID Card: Tap the RFID card again to stop the charging session.
- Vehicle Controls: Stop charging via your vehicle's infotainment system or charging port release button.
- App Control: Use the Tuya Smart app to remotely stop the charging session.
6.3 Adjustable Charging Current
You can adjust the charging current directly on the wallbox. Press the button on the unit to cycle through available current settings (6A, 8A, 10A, 13A, 16A). Select the desired current based on your vehicle's requirements and grid capacity.
6.4 Delayed Charging
To set a delayed charging start time, press and hold the button on the wallbox. You can set a delay from 0.5 to 8 hours. This feature is useful for scheduling charging during off-peak electricity hours to save costs.
Figure 6.1: Adjustable Current and Delayed Charging Settings.
6.5 LCD Display Information
The LCD screen provides real-time charging status and information:
- Real-time Current: Displays the current amperage (e.g., 15.8A).
- Real-time Voltage: Shows the phase voltage (e.g., 230V). For a three-phase circuit, a small '(3)' symbol will appear above 230V.
- Real-time Power: Indicates the current charging power (e.g., 11.0kW).
- Charging Capacity: Shows the total energy delivered during the current session (e.g., 11.0 kWh).
- RFID Status: Indicates if RFID is active.
- Current Level Adjustment: Shows the selected charging current.
- Scheduled Charging Timer: Displays the set delay time.
- Wi-Fi Status: Indicates network connectivity.
Figure 6.2: LCD Display Details.
7. Smart Features
7.1 Tuya Smart App Control
The Tuya Smart app (available on Android and iOS) allows for intelligent control and monitoring of your wallbox:
- Scheduled Charging: Set specific times for charging to start and stop.
- Power Adjustment: Remotely adjust the charging power.
- Remote Start/Stop: Initiate or terminate charging sessions from your smartphone.
- Charge Log: View historical charging data and statistics.
To connect the wallbox to the app, follow the pairing instructions provided within the Tuya Smart app. A short press on the button changes amperage, a long press delays charging, and two short presses activate pairing mode.
Figure 7.1: Remote Control via Tuya Smart App.
7.2 RFID Card Functionality
The wallbox supports RFID card authentication for starting and stopping charging sessions. Three RFID cards are included. This feature allows for secure access control, enabling multiple users to manage their charging sessions easily.
Figure 7.2: RFID Card Usage for Secure Charging.
8. Maintenance
Regular maintenance ensures the longevity and safe operation of your dé EV Wallbox Charger:
- Cleaning: Periodically wipe the exterior of the wallbox with a soft, damp cloth. Do not use abrasive cleaners or solvents. Ensure the unit is powered off before cleaning.
- Cable Inspection: Regularly inspect the charging cable and connector for any signs of wear, cuts, cracks, or damage. If any damage is found, discontinue use immediately and contact customer support.
- Connection Check: Ensure the CEE plug connection to the socket is secure and free from debris.
- Software Updates: Check the Tuya Smart app for any available firmware updates for the wallbox to ensure optimal performance and security.
9. Troubleshooting
If you encounter issues with your dé EV Wallbox Charger, refer to the following common troubleshooting steps:
| Problem | Possible Cause | Solution |
|---|---|---|
| Charging does not start |
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| Slow charging speed |
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| App connectivity issues |
|
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| Error message on LCD | Refer to the specific error code displayed on the LCD screen. Consult the full user manual or contact customer support with the error code for detailed assistance. | Power cycle the wallbox (unplug and replug the CEE connector). If the error persists, contact customer support. |
If the problem persists after attempting these solutions, please contact dé customer support for further assistance.
Figure 9.1: Maximum Charging Power Determination.
10. Specifications
| Feature | Specification |
|---|---|
| Brand | dé |
| Model Number | deWB11B10A |
| Manufacturer | deAccessories |
| Charging Power | 11 kW |
| Input Voltage | 400 Volts (AC) |
| Output Voltage | 400 Volts (AC) |
| Amperage | 16 A (Adjustable 6A-16A) |
| Connector Type | Type 2 (IEC 62196-2) |
| Cable Length | 10 meters |
| RCD Protection | Type B (AC 30 mA + DC 6 mA) |
| IP Rating | IP54 |
| Certifications | CE |
| Item Weight | 6.37 Kilograms |
| Package Dimensions | 43.5 x 32.2 x 22.6 cm |
10.1 Vehicle Compatibility
The dé 11kW EV Wallbox Charger is compatible with most Battery Electric Vehicles (BEV) and Plug-in Hybrid Electric Vehicles (PHEV) that conform to the Type 2 (IEC 62196-2) charging standard.
Figure 10.1: Compatible Vehicle Models. Includes Tesla (Model Y/3/X/S), Audi (Q3/Q4/Q5/E-Tron), Volvo (XC40/XC60/XC90), Renault (Twingo/Kangoo), Fiat (500e), MG (MG4/MG5), Volkswagen (ID.3/ID.4/ID.5), and BMW (iX1/iX3/iX4). Note: This product is NOT compatible with Renault Zoe, Smart EQ, Dacia Spring, and BMW i3.
11. Warranty and Support
For warranty information, technical support, or any questions regarding your dé 11kW EV Wallbox Charger, please contact the seller (dePow) directly through your purchase platform. Ensure you have your product model number (deWB11B10A) and purchase details available when contacting support.