Philips Easy Push-Pull Door Lock DDL702-8HWS User Manual

1. Product Overview

The Philips DDL702-8HWS is a state-of-the-art smart door lock designed for modern homes, offering multiple secure and convenient unlocking methods. Its innovative push-pull design integrates advanced biometric technologies, including 3D face recognition and a hidden fingerprint sensor, alongside traditional PIN code access and remote management capabilities.

Figure 1: Front and rear view of the Philips DDL702-8HWS Smart Door Lock. The front features a numeric keypad and face recognition module, while the rear shows the manual lock knob and battery compartment.

2. Key Features

• 3D Face Recognition: Enjoy a touchless and rapid door opening experience by capturing precise 3D facial features.
• Energy-Saving Ultrasonic Detection: Activates face recognition only when human movement is detected, optimizing power consumption and extending battery life.
• Built-in Wi-Fi Connectivity: Allows real-time access record checking and remote management of temporary PIN codes via the Philips Easy Key app.
• Dual Verification Mode: Enhances security by requiring any two verification methods (face, fingerprint, PIN) for unlocking.
• Hidden Fingerprint Sensor: Integrated within the handle for protection against damage and intuitive one-handle opening.
• Fully Automatic Locking: Ensures the door is securely locked after closing without manual intervention.
• Multiple Alert Functions: Provides various alerts for security events, low battery, and more.
• Durable Construction: Made from aluminum with a brass finish for longevity and aesthetic appeal.

3. Setup Guide

3.1. Unboxing and Component Check

Carefully unpack all components from the box. Verify that all parts listed in the packing list are present and undamaged. This typically includes the front and rear lock assemblies, mortise, strike plate, screws, batteries, and installation template.

3.2. Battery Installation

Locate the battery compartment on the rear lock assembly. Insert the required number of batteries (typically AA) according to the polarity indicators (+/-). Ensure the battery cover is securely closed.

3.3. Door Preparation

Use the provided installation template to mark and drill holes on your door. Ensure the door thickness and backset are compatible with the lock's specifications. If replacing an existing lock, ensure the existing holes align or can be adapted.

3.4. Physical Installation

Install the mortise into the door edge. Connect the front and rear lock assemblies, feeding the necessary cables through the door. Secure the assemblies with screws, ensuring they are level and aligned. Install the strike plate on the door frame.

3.5. Initial Setup and App Pairing

Follow the on-screen prompts on the lock's display (if available) or refer to the quick start guide for initial setup. Download the Philips Easy Key app from your device's app store. Follow the in-app instructions to pair your smart lock with your Wi-Fi network and register your administrator account. This will allow you to add users, set up face recognition, fingerprints, and PIN codes.

4. Operating Instructions

4.1. Unlocking Methods

• 3D Face Recognition: Approach the lock. The ultrasonic sensor will detect your presence, and the face recognition module will activate. Position your face within the designated area until recognition is successful. The lock will then unlock automatically.
• Fingerprint: Grasp the handle. Your fingertip will naturally rest on the hidden fingerprint sensor. Hold your finger on the sensor until authentication is successful, then push or pull the handle to open.
• PIN Code: Touch the keypad to activate it. Enter your registered PIN code followed by the '#' key. If correct, the lock will unlock.
• Dual Verification Mode: If enabled, you will need to provide two forms of authentication (e.g., face + fingerprint, or PIN + fingerprint) to unlock the door. Follow the prompts on the lock's display.
• Temporary PIN Codes: Generate temporary PIN codes via the Philips Easy Key app for guests or service providers. These codes can be set with specific validity periods.

4.2. Locking the Door

The Philips DDL702-8HWS features fully automatic locking. Simply close the door, and the lock will automatically engage the deadbolt after a few seconds. You can verify the lock status via the mobile app.

5. Maintenance

5.1. Battery Replacement

The lock will provide a low battery alert when power is running low. Replace all batteries simultaneously with new, high-quality alkaline batteries. Do not mix old and new batteries or different battery types.

5.2. Cleaning

Clean the lock's surface with a soft, dry cloth. Avoid using abrasive cleaners, solvents, or harsh chemicals, as these can damage the finish and electronic components. Regularly wipe the face recognition lens and fingerprint sensor to ensure optimal performance.

5.3. Software Updates

Periodically check the Philips Easy Key app for available firmware updates. Keeping your lock's software up-to-date ensures optimal performance, security enhancements, and access to new features.

6. Troubleshooting

• Lock not responding: Check battery levels and replace if necessary. Ensure the lock is properly installed and all cables are connected.
• Face recognition failure: Ensure adequate lighting. Clean the camera lens. Re-register your face if issues persist. Ensure you are within the optimal recognition distance.
• Fingerprint not recognized: Ensure your finger is clean and dry. Try different angles or fingers. Re-register your fingerprint if necessary.
• PIN code not working: Ensure you are entering the correct PIN code. Check if the keypad is active.
• No Wi-Fi connection: Verify your home Wi-Fi network is active and the signal strength is adequate at the lock's location. Re-pair the lock with the app if needed.
• Automatic locking not engaging: Check for any obstructions in the door frame or mortise. Ensure the door is fully closed.

7. Specifications

8. Warranty and Support

This Philips DDL702-8HWS Smart Door Lock comes with a standard manufacturer's warranty. Please refer to the warranty card included in your product packaging for specific terms and conditions, including warranty period and coverage details.

For technical support, troubleshooting assistance, or warranty claims, please contact Philips customer service. Contact information can typically be found on the Philips official website or in your product documentation. When contacting support, please have your product model number (DDL702NAGCW/97) and purchase date ready.