1. Important Safety Instructions
Please read all instructions carefully before using your Therapexa Neck & Shoulder Massager. Retain this manual for future reference.
- Always unplug the massager before use or charging.
- Do not use on broken skin or areas with inflammation.
- Keep the device away from water and do not immerse it.
- Do not leave the massager unattended while in use.
- Consult a doctor before use if you have any medical conditions, are pregnant, or have a pacemaker.
- Keep out of reach of children.
- Do not use the massager while it is plugged into a power source.
- The massager is designed for a maximum run cycle of 10-15 minutes. Avoid prolonged use.
2. Product Overview
The Therapexa Neck & Shoulder Massager H-01 is designed to provide deep tissue massage and heat therapy for muscle relaxation and pain relief.
Key Features:
- 4D Deep Kneading Technology: Features 6 ergonomic nodes that mimic professional masseur hands, delivering deep, continuous pressure across the neck, trapezius, and shoulders.
- Customizable Modes & Intensity: Offers 2 specialized massage modes and 2 intensity levels to suit individual preferences.
- Gentle Heating Function: Built-in heat function helps relieve muscle soreness, promotes blood circulation, and enhances relaxation.
- Ergonomic Design: Specifically shaped to fit the curves of the neck and shoulders for maximum contact and comfort.
- Portable and Cordless: Lightweight, compact, and rechargeable for use at home, in the office, or during travel.
- Multiple Massage Techniques: Supports kneading, tapping, and vibration massage techniques.
Product Components:

The image displays the beige Therapexa Neck & Shoulder Massager, highlighting its ergonomic design and control panel.
- Main Massager Unit with integrated control panel
- Adjustable Arm Straps
- USB-C Charging Cable (power adapter not included)
3. Setup and Charging
Initial Setup:
- Unpack the massager and charging cable from its packaging.
- Ensure the device is not damaged.
Charging the Device:
The massager is cordless and rechargeable. It requires a USB-C cable (included) and a compatible USB power adapter (not included, e.g., a phone charger block).
- Locate the USB-C charging port on the massager.
- Connect the USB-C end of the cable to the massager and the USB-A end to a power adapter.
- Plug the power adapter into a wall outlet.
- The power indicator light on the control panel will illuminate red to indicate charging.
- Once fully charged, the indicator light will turn white or off (refer to specific model behavior).
- Charge the massager before first use and after each use for optimal performance.

This image illustrates the internal motor components and the location of the charging port, emphasizing the device's strong power and overheat protection.
4. Operating Instructions
Control Panel:

The image shows the massager's control panel with buttons for power, mode, heat, and intensity. It also illustrates various body areas where the massager can be applied, including the shoulder, thigh, shank, and waist.
- Power Button (Universal On/Off): Press and hold to turn the massager on or off.
- Mode Key: Cycles through different massage modes (e.g., kneading, tapping, vibration).
- Hot Compress Key: Activates or deactivates the gentle heating function.
- Gear Position (Intensity Levels): Adjusts the massage intensity (2 levels available).
Using the Massager:
- Place the massager around your neck, shoulders, back, or other desired body part.
- Press and hold the Power Button to turn on the device. The massage nodes will begin to operate.
- Press the Mode Key to cycle through available massage patterns.
- Press the Hot Compress Key to activate the heating function.
- Press the Gear Position button to adjust the massage intensity.
- Use for up to 15 minutes at a time. The device may have an auto-shutoff feature for safety.
- To turn off, press and hold the Power Button.

This image highlights the massager's ability to perform multiple massage techniques, stimulating a real hand massage experience with actions like clip, rub, and pinch.

The image demonstrates the heat compress function with two temperature settings (40°C warm compress, 45°C deep heat therapy) and shows a visual representation of muscle relief before and after use.
5. Wearing Modes
The Therapexa Neck & Shoulder Massager offers versatile wearing options for personalized comfort and hands-free use.

This image illustrates two primary wearing modes: the "Hand-Pull Style" for adjustable position and intensity, and the "Shoulder Strap" for hands-free use, offering convenience without bulkiness.
- Hand-Pull Style: Use the integrated arm straps to hold the massager in place and apply additional pressure as desired. This allows for precise positioning and intensity control.
- Shoulder Strap Mode: Utilize the adjustable shoulder straps for hands-free operation, ideal for relaxing or working while receiving a massage.
6. Maintenance and Care
- Always turn off and unplug the massager before cleaning.
- Wipe the surface of the massager with a soft, damp cloth. Do not use abrasive cleaners or solvents.
- Do not immerse the massager in water or any other liquid.
- Store the massager in a cool, dry place away from direct sunlight and extreme temperatures.
- Avoid placing heavy objects on the massager.
7. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Massager does not turn on. | Low battery or not charged. | Charge the massager fully using the provided USB-C cable and a compatible power adapter. Ensure the power button is pressed and held. |
| Massage nodes are not moving or are weak. | Insufficient charge or incorrect mode/intensity setting. | Ensure the device is fully charged. Cycle through massage modes and intensity levels using the control panel buttons. |
| Heating function is not working. | Heating function not activated. | Press the Hot Compress Key on the control panel to activate the heating function. Allow a few minutes for the heat to build up. |
| Device stops unexpectedly during use. | Auto-shutoff feature activated or low battery. | The device has a built-in timer (approx. 10-15 minutes) for safety. Recharge the device if the battery is low. |
8. Specifications
| Feature | Detail |
|---|---|
| Model Number | H-01 |
| Brand | Therapexa |
| Product Dimensions (L x W x H) | 3"L x 2"W x 6"H (main unit) |
| Item Weight | 2.5 Pounds |
| Power Source | Electric, Cordless, Rechargeable |
| Massage Therapy Technique | Kneading, Tapping, Vibration |
| Special Features | Cordless, Electric, Portable, Rechargeable, Speed Control, Heat Function |
| Target Use Body Part | Back, Neck, Shoulder, Thigh |
| Product Benefits | Muscle Relaxation, Pain Relief, Stress Relief, Tissue Therapy |
| Water Resistance Level | Not Water Resistant |
| Material Type | Acrylonitrile Butadiene Styrene, Polycarbonate |
| Color | Beige |
9. Warranty and Support
For warranty information or product support, please refer to the contact details provided with your purchase or visit the official Therapexa website. Keep your purchase receipt as proof of purchase.
Manufacturer: ZIWL




