1. Introduction
This manual provides comprehensive instructions for the installation, configuration, operation, and maintenance of the Generic ZK-F28 Fingerprint Time Clock and Access Controller System. The ZK-F28 is designed to offer reliable fingerprint-based time attendance and access control functionalities for various environments.
2. Product Features
The ZK-F28 system incorporates several key features to ensure efficient and secure operation:
- Fingerprint Capacity: Supports up to 2,200 fingerprint templates.
- Transaction Capacity: Stores up to 50,000 transaction records.
- Hardware Platform: Utilizes the ZEM500 platform for stable performance.
- Sensor: Equipped with a high-quality Optical Sensor for accurate fingerprint recognition.
- Communication: Offers versatile connectivity options including RS232/485 and TCP/IP.
- Standard Functions: Includes SMS messaging and DLST (Daylight Saving Time) support.
- Access Control Interface: Provides connections for 3rd party electric locks, door sensors, exit buttons, alarms, and door bells.
- Display: Features a B&W LCD Screen for user interaction.
- Wiegand Signal: Supports Wiegand Output for integration with other access control systems.
3. Package Contents
The package typically includes the ZK-F28 Fingerprint Access Control Machine. Please verify the contents upon receipt against the packing list provided by your supplier. Additional accessories such as power adapters, mounting hardware, and connection cables may be included or sold separately.
4. Physical Overview and Dimensions
4.1 Device Layout

Figure 4.1: Front View of ZK-F28. This image displays the front panel of the ZK-F28, featuring the monochrome LCD screen at the top, a numeric keypad for input, and the optical fingerprint scanner located at the bottom. An 'M/OK' button and navigation arrows are also visible on the keypad.

Figure 4.2: Back View of ZK-F28. This image illustrates the rear panel of the ZK-F28, detailing the various wiring terminals for power, network, and access control components. A serial number label is also visible, along with regulatory markings.
4.2 Dimensions

Figure 4.3: ZK-F28 Dimensions. This diagram provides the physical dimensions of the ZK-F28 device. The approximate dimensions are 90mm (width) x 190mm (height) x 39.5mm (depth).
5. Installation and Setup
5.1 Mounting the Device
Select a suitable location for mounting the ZK-F28, typically near the door it will control or in a central location for time attendance. Ensure the mounting surface is stable and at an appropriate height for user access. Use the provided mounting template (if any) and hardware to secure the device firmly to the wall.
5.2 Wiring Connections
Proper wiring is crucial for the functionality of the ZK-F28. Refer to the wiring diagram below and the labels on the back of the device for correct connections.

Figure 5.1: System Configuration Diagram. This diagram illustrates how the ZK-F28 connects to various components, including a PC via TCP/IP, a network router, an electric lock, a door sensor, an alarm, and an exit button. A USB key connection is also shown for data transfer.
- Power Supply: Connect a 12V DC power source to the designated power input terminals. Ensure the power supply meets the device's requirements.
- Network (TCP/IP): Connect an Ethernet cable from the device's RJ45 port to your network switch or router for network communication and data transfer.
- Serial Communication (RS232/485): For serial communication, connect the appropriate RS232 or RS485 cables to the corresponding terminals.
- Access Control Interface:
- Electric Lock: Connect the electric lock to the NO (Normally Open) or NC (Normally Closed) and COM (Common) terminals as required by your lock type.
- Door Sensor: Connect the door sensor to monitor the door's open/closed status.
- Exit Button: Connect an exit button to allow authorized personnel to exit without fingerprint verification.
- Alarm: Connect an external alarm system to trigger alerts based on security events.
- Door Bell: Connect a doorbell for visitor notification.
- Wiegand Output: If integrating with another access control panel, connect the Wiegand output terminals.
5.3 Initial Power On
After all connections are securely made, apply power to the device. The device will boot up, and the LCD screen will display the startup sequence. Follow the on-screen prompts for initial configuration, which may include setting the date, time, and network parameters.
6. Operation
6.1 User Interface Navigation
The ZK-F28 features a user-friendly interface accessible via the LCD screen and keypad.

Figure 6.1: Main Menu Screen. This image displays the main menu of the ZK-F28, presenting various icons for different functions such as User Management, Communication settings, System settings, Data Management, and Access Control.
Use the arrow keys (▲, ▼, ◀, ▶) to navigate through menu options and the M/OK button to confirm selections. The ESC button is used to go back to the previous screen or exit a menu.
6.2 User Management
To enroll new users, access the 'User Mgt' menu. You can register fingerprints, assign user IDs, and set user roles (e.g., administrator, general user). Follow the on-screen instructions for fingerprint enrollment, ensuring the finger is placed correctly on the scanner for optimal recognition.
6.3 Time Attendance Functions
For time attendance, users simply place their registered finger on the scanner. The device will record the time and display a confirmation message. The system automatically switches status (e.g., In/Out) based on configured settings or manual selection.
6.4 Access Control Functions
When used for access control, a successful fingerprint verification will trigger the electric lock to open for a predefined duration. The device can be configured to operate in various access modes (e.g., fingerprint only, password only, or a combination).
6.5 Data Management
Attendance and access logs can be downloaded from the device. This can be done via the TCP/IP network connection using compatible software (e.g., ZKAccess 3.5) or by exporting data to a USB flash drive through the 'USB Manager' menu option.
7. Maintenance
7.1 Cleaning the Device
Regular cleaning helps maintain optimal performance. Use a soft, dry cloth to wipe the device's exterior. For the fingerprint sensor, use a lint-free cloth lightly dampened with isopropyl alcohol to gently clean the surface. Avoid abrasive cleaners or spraying liquids directly onto the device.
7.2 Firmware Updates
Periodically check the manufacturer's website for available firmware updates. Firmware updates can improve performance, add new features, or fix bugs. Follow the provided instructions carefully when performing a firmware update to avoid damaging the device.
7.3 Data Backup
It is highly recommended to regularly back up attendance and access log data to prevent data loss. Data can be backed up to a computer via network connection or to a USB flash drive.
8. Troubleshooting
This section addresses common issues you might encounter with the ZK-F28 system.
| Problem | Possible Cause | Solution |
|---|---|---|
| Device not powering on | No power supply; faulty power adapter; loose connection. | Check power adapter and cable connections. Ensure power outlet is functional. |
| Fingerprint not recognized | Finger wet/dirty; sensor dirty; finger not placed correctly; fingerprint not enrolled. | Ensure finger and sensor are clean and dry. Place finger flat on the sensor. Re-enroll fingerprint if necessary. |
| Network connection issues | Incorrect IP settings; faulty Ethernet cable; network device issues. | Verify IP address, subnet mask, and gateway settings. Check Ethernet cable. Restart network devices. |
| Door not unlocking | Incorrect wiring; lock malfunction; access permissions not granted. | Check wiring to the electric lock. Test the lock independently. Verify user's access permissions. |
9. Specifications
Detailed technical specifications for the ZK-F28 Fingerprint Time Clock and Access Controller System:
| Feature | Specification |
|---|---|
| Fingerprint Capacity | 2,200 templates |
| Transaction Capacity | 50,000 records |
| Hardware Platform | ZEM500 |
| Sensor | Optical Sensor |
| Algorithm Version | Finger v9.0 |
| Communication | RS232/485, TCP/IP |
| Standard Functions | SMS, DLST, Automatic Status Switch, Self-Service Query |
| Optional Functions | Web server, Work code, 9 digit user ID, Soap, printer |
| Access Control Interface for | 3rd party electric lock, door sensor, exit button, alarm, Door Bell |
| Wiegand Signal | Output |
| Display | B&W LCD Screen |
| Power Supply | 12V DC |
| Operating Temperature | 0 ℃ - 45 ℃ (32 ℉ - 113 ℉) |
| Operating Humidity | 20% - 80% |
| Dimension (W*H*D) | 90mm * 190mm * 39.5mm |
| Gross Weight | 0.9kg |
| Item Model Number | ZK-F28 |
10. Warranty and Support
10.1 Warranty Information
Warranty terms and conditions for the ZK-F28 device are typically provided by the seller or manufacturer at the time of purchase. Please refer to your purchase documentation or contact your vendor directly for specific warranty details, including coverage period and claims procedures.
10.2 Customer Support
For technical assistance, troubleshooting beyond this manual, or service inquiries, please contact the seller or the manufacturer's customer support department. Have your product model number (ZK-F28) and purchase details ready when contacting support.





