Alienware AW Pro Wireless Gaming Headset User Manual

1. Introduction

This manual provides essential information for setting up, operating, maintaining, and troubleshooting your Alienware AW Pro Wireless Gaming Headset. Please read this manual thoroughly before using the product to ensure optimal performance and longevity.

Figure 1: Alienware Pro Wireless Gaming Headset and accessories.

2. Package Contents

Verify that all items are present in your package:

• Alienware Pro Wireless Headset
• USB-C Wireless Dongle
• USB-A to USB-C Adapter
• USB-A to USB-C Cable
• Detachable Boom Mic
• Mic Shield
• Documentation (this manual)

3. Setup

3.1 Initial Charging

Before first use, fully charge your headset. Connect the provided USB-A to USB-C cable to the headset's USB-C port and a power source. A full charge provides up to 75 hours of battery life via Bluetooth (ANC off) or 70 hours via 2.4GHz (ANC off). A 15-minute rapid charge can provide up to 8 hours of playback (ANC off).

3.2 Connecting the Microphone

Insert the detachable boom mic into the designated port on the left earcup. Ensure it is securely connected. The mic shield can be placed over the microphone for reduced plosive sounds.

Figure 2: Attaching the detachable boom microphone.

3.3 Connectivity Options

The headset supports tri-mode connectivity: 2.4GHz wireless, Bluetooth 5.3, and USB wired connection.

3.3.1 2.4GHz Wireless Connection

1. Insert the USB-C Wireless Dongle into a compatible USB-C port on your device (PC, gaming console). Use the USB-A to USB-C adapter if your device only has USB-A ports.
2. Power on the headset. It should automatically connect to the dongle. The LED indicator on the headset will confirm connection.

3.3.2 Bluetooth Connection

1. Power on the headset.
2. Activate Bluetooth pairing mode on the headset (refer to the operating controls section for specific button presses).
3. On your device (PC, mobile, etc.), go to Bluetooth settings and select "Alienware Pro Headset" from the list of available devices.
4. The headset supports Bluetooth 5.3 with a range of up to 30 meters.

3.3.3 USB Wired Connection

Connect the headset directly to your device using the USB-A to USB-C cable for a wired audio and charging connection.

Figure 3: Connectivity options with dongle and adapter.

3.4 Software Installation

For full customization and advanced features, install the Alienware Command Center software on your PC. This software allows you to tailor your sound experience, including Dolby Atmos integration, and manage headset settings.

Figure 4: Customizing audio settings via Alienware Command Center.

4. Operating the Headset

4.1 Controls Overview

The headset features intuitive controls for power, volume, microphone, and ANC modes. Refer to the product diagram for exact button locations.

Figure 5: Built-in controls on the headset.

4.2 Audio Features

4.2.1 50mm Graphene-Coated Drivers

The headset is equipped with 50mm graphene-coated dynamic drivers, providing high-fidelity audio with a frequency response up to 40 KHz for an immersive sound experience.

4.2.2 Active Noise Cancellation (ANC)

Engage Active Noise Cancellation to minimize external distractions and maintain focus during gameplay or other activities. The headset features Hybrid Noise Cancellation technology.

4.2.3 Transparency Mode

Transparency Mode allows you to hear your surroundings without removing the headset, useful for situational awareness.

4.3 Microphone Usage

The two-mic AI Noise Cancellation system focuses on your voice, ensuring clear communication by filtering out background noise. Adjust microphone volume and settings via the Alienware Command Center software.

Figure 6: Two-Mic AI Noise Cancellation in action.

5. Maintenance

5.1 Cleaning

To clean your headset, use a soft, dry cloth. Avoid abrasive cleaners, solvents, or harsh chemicals. For earcups, gently wipe with a slightly damp cloth and allow to air dry completely before use.

5.2 Storage

Store the headset in a cool, dry place away from direct sunlight and extreme temperatures. When not in use, it is recommended to store it in a protective case to prevent damage.

6. Troubleshooting

If you encounter issues with your Alienware Pro Wireless Gaming Headset, refer to the following common solutions:

6.1 No Audio or Intermittent Sound

• Check Connection: Ensure the 2.4GHz dongle is properly inserted, or Bluetooth is correctly paired. For wired connection, verify the USB cable is secure.
• Power and Battery: Confirm the headset is powered on and has sufficient battery charge.
• Volume Levels: Check both the headset's volume control and your device's audio output settings.
• Audio Source: Ensure the correct audio output device is selected on your computer or console.
• Drivers/Software: Update your audio drivers and Alienware Command Center software to the latest version.

6.2 Microphone Issues

• Microphone Connection: Ensure the detachable boom mic is fully inserted into its port.
• Mute Status: Check if the microphone is muted on the headset or in your device's settings.
• Input Device: Verify that the Alienware Pro Headset microphone is selected as the default input device in your system's sound settings.
• Software Settings: Adjust microphone sensitivity and AI Noise Cancellation settings within Alienware Command Center.

6.3 Connectivity Problems

• Re-pair Bluetooth: If Bluetooth connection is unstable, unpair and re-pair the headset with your device.
• Dongle Re-connection: For 2.4GHz, try unplugging and re-inserting the USB dongle.
• Interference: Move away from other wireless devices that might cause interference.
• Firmware Update: Check for and install any available firmware updates for the headset via Alienware Command Center.

7. Specifications

Figure 7: Headset dimensions.

8. Warranty and Support

For warranty information, technical support, or further assistance, please visit the official Alienware or Dell support website. You can find drivers, firmware updates, and detailed troubleshooting guides there.

Manufacturer: Dell