HP DeskJet 2855e Printer User Guide

1. Introduction

This user guide is designed to assist you in setting up, operating, and maintaining your HP DeskJet 2855e printer. It provides step-by-step instructions and practical solutions to common issues, ensuring a smooth and efficient printing experience. Whether you are a first-time user or seeking to optimize your printer's performance, this guide offers comprehensive information to help you overcome challenges such as complicated setup processes, Wi-Fi connectivity issues, and ink management concerns.

By following the instructions within this manual, you will gain confidence in using your HP DeskJet 2855e and effectively manage its features for optimal results.

2. Getting Started: Unboxing and Initial Setup

Before you begin, ensure you have all components included in the printer package. Carefully remove the printer and all packing materials from the box.

2.1 Package Contents

• HP DeskJet 2855e Printer
• Setup Ink Cartridges (Black and Tri-color)
• Power Cord
• Setup Guide
• USB Cable (optional, may not be included in all models)

2.2 Power Connection

1. Connect the power cord to the rear of the printer.
2. Plug the other end of the power cord into a grounded electrical outlet.
3. Press the Power button to turn on the printer.

2.3 Installing Ink Cartridges

1. Open the ink cartridge access door.
2. Wait for the carriage to move to the center.
3. Unpack the new ink cartridges.
4. Insert the black cartridge into the right slot and the tri-color cartridge into the left slot. Push firmly until they click into place.
5. Close the ink cartridge access door.

3. Setup: Connecting Your Printer

The HP DeskJet 2855e offers both wireless and manual setup options. Choose the method that best suits your needs.

3.1 Wireless Setup (Recommended)

1. Ensure your computer or mobile device is connected to your Wi-Fi network.
2. Download the HP Smart app from hpsmart.com or your device's app store.
3. Open the HP Smart app and follow the on-screen instructions to add your printer. The app will guide you through connecting the printer to your Wi-Fi network.
4. If prompted, create or sign in to your HP account.

Note: An HP account sign-up may be required for full functionality and HP+ features.

3.2 Manual Setup (USB Connection)

1. Do not connect the USB cable until instructed by the software.
2. Insert the HP printer software CD (if available) into your computer's CD-ROM drive, or download the latest drivers from the HP support website.
3. Follow the on-screen instructions to install the printer software.
4. When prompted, connect the USB cable from your computer to the printer.

4. Operating Your Printer

This section covers the basic functions of your HP DeskJet 2855e, including printing, copying, and scanning.

4.1 Loading Paper

1. Raise the input tray.
2. Slide the paper width guide to its outermost position.
3. Load a stack of plain white paper into the input tray with the print side facing down.
4. Slide the paper width guide inward until it rests against the edge of the paper.
5. Pull out the output tray extender.

4.2 Printing Documents and Photos

1. Open the document or photo you wish to print on your computer or mobile device.
2. Select the 'Print' option (usually found under 'File' or by right-clicking).
3. Choose your HP DeskJet 2855e from the list of available printers.
4. Adjust print settings such as paper size, print quality, and color/grayscale as needed.
5. Click 'Print'.

4.3 Copying

1. Place the original document face-down on the scanner glass, aligning it with the guide.
2. Close the scanner lid.
3. On the printer control panel, press the 'Copy Black' button for a black-and-white copy or 'Copy Color' for a color copy.
4. To make multiple copies, press the respective copy button multiple times.

4.4 Scanning

1. Place the original document face-down on the scanner glass.
2. Open the HP Smart app on your computer or mobile device.
3. Select the 'Scan' option.
4. Adjust scan settings such as resolution, color mode, and destination folder.
5. Click 'Scan' to begin the process.

4.5 Ink Management and HP+

The HP DeskJet 2855e is compatible with HP+ and Instant Ink. Understanding these options can help manage your printing costs.

• HP+ and Instant Ink: HP+ is a smart printing system that includes Instant Ink, a subscription service that delivers ink to your door when you're running low. Activation of HP+ may be required during setup for certain features.
• Alternatives: If you prefer not to subscribe to Instant Ink, you can purchase standard HP ink cartridges from retailers. Ensure you buy genuine HP cartridges for optimal performance.
• Saving on Ink Costs: Consider printing in grayscale for non-color documents, using draft mode for everyday printing, and only printing what is necessary.

5. Maintenance

Regular maintenance ensures your HP DeskJet 2855e continues to perform reliably and produce high-quality prints.

5.1 Cleaning the Printer

• Exterior: Use a soft, lint-free cloth dampened with water to wipe the exterior surfaces of the printer. Avoid abrasive cleaners.
• Scanner Glass: Clean the scanner glass with a soft cloth and glass cleaner. Spray the cleaner onto the cloth, not directly onto the glass.
• Printhead Cleaning: If print quality declines (streaks, faded colors), perform a printhead cleaning cycle through the HP Smart app or printer software.

5.2 Replacing Ink Cartridges

When an ink cartridge is low or empty, the printer will indicate this. Replace cartridges as follows:

1. Ensure the printer is on.
2. Open the ink cartridge access door.
3. Wait for the carriage to stop moving.
4. Press down on the old cartridge to release it, then pull it out.
5. Unpack the new cartridge, remove the protective tape, and insert it into the correct slot until it clicks.
6. Close the ink cartridge access door.

5.3 Firmware Updates

Periodically check for and install firmware updates for your printer. Updates can improve performance, add new features, and resolve known issues. You can usually check for updates via the HP Smart app or the printer's embedded web server (EWS).

6. Troubleshooting Common Issues

This section provides solutions to frequently encountered problems with your HP DeskJet 2855e printer.

6.1 Wi-Fi Connectivity Issues

• Printer Offline: Ensure the printer is powered on and connected to the same Wi-Fi network as your computer/device. Restart both the printer and your router.
• Cannot Find Printer: Run the Wireless Setup Wizard from the printer's control panel or use the HP Smart app to reconnect.
• Weak Signal: Move the printer closer to the wireless router or consider a Wi-Fi extender.

6.2 Print Quality Problems

• Streaks or Faded Prints: Perform a printhead cleaning cycle. Check ink levels and replace low cartridges.
• Incorrect Colors: Ensure you are using genuine HP ink cartridges. Run a printhead alignment.
• Smudges: Ensure you are using the correct paper type for your print settings. Clean the paper path if necessary.

6.3 Paper Jams

• Clearing Jams: Turn off the printer. Carefully pull out any jammed paper from the input tray, output tray, or rear access door. Avoid tearing the paper.
• Preventing Jams: Do not overload the paper tray. Use paper that is not wrinkled or torn. Ensure paper guides are snug against the paper stack.

6.4 General Error Messages

Refer to the HP Smart app or the printer's display for specific error codes. Common solutions include restarting the printer, checking for paper jams, or reinstalling drivers.

7. Specifications

Note: The dimensions and weight provided in the source data refer to the user guide book itself, not the printer. Actual printer specifications should be verified from HP's official product page.

8. Warranty and Support

HP provides a standard limited warranty for its printers. For specific warranty terms and conditions, please refer to the documentation included with your printer or visit the official HP support website.

For technical support, driver downloads, and additional resources, visit the official HP support website. You can also find FAQs and community forums for further assistance.

HP Support Website: support.hp.com

Product Images