XPPen Artist Pro 24 Gen2 4K Ultra HD Drawing Tablet User Manual

1. Setup

1.1 Package Contents

Verify that all items are present in the package:

• Artist Pro 24 4K Drawing Tablet
• X3 Pro Stylus
• X3 Pro Slim Stylus
• Pen Clip
• X3 Pro Slim Stylus nibs (10x)
• X3 Pro Stylus Standard nibs (10x)
• Pen Case with Nibs (X3 Pro Slim Stylus nibs *4, X3 Pro Stylus felt nibs*4)
• Wireless Shortcut Remote and Bluetooth Receiver
• Power Adapter and Power Cord
• DisplayPort Cable
• HDMI Cable
• USB-C to USB-C Cable
• USB-C to USB-A Cable
• Glove
• Cleaning Cloth
• S02 Stand

Image: All components included in the XPPen Artist Pro 24 Gen2 package.

1.2 Connecting the Tablet

The Artist Pro 24 Gen2 offers multiple connection options to your computer. Ensure your computer is powered off before making connections.

1. USB-C to USB-C Connection: Use the provided USB-C to USB-C cable to connect your computer directly to the tablet. This single cable can transmit both video and data. Ensure your computer's USB-C port supports DisplayPort Alternate Mode.
2. DisplayPort Connection: Connect the DisplayPort cable from your computer to the tablet. Additionally, connect the USB-C to USB-A cable for data transmission (pen input).
3. HDMI Connection: Connect the HDMI cable from your computer to the tablet. Additionally, connect the USB-C to USB-A cable for data transmission (pen input).

Always connect the power adapter to the tablet and a power outlet regardless of the video/data connection method.

Image: USB-C connection diagram for the drawing display.

Image: DisplayPort and HDMI connection diagrams for the drawing display.

1.3 Driver Installation

Before using the tablet, you must install the latest drivers from the official XP-Pen website. Do not connect the tablet to your computer until instructed by the driver installation process.

• Visit the official XP-Pen support website.
• Locate the drivers for the Artist Pro 24 Gen2 (MD240UH-US).
• Download the appropriate driver for your operating system (Windows, macOS, Linux, ChromeOS, Android).
• Follow the on-screen instructions to complete the installation. Restart your computer if prompted.

2. Operating the Tablet

2.1 Display Features

The Artist Pro 24 Gen2 features a 23.8-inch 4K UHD (3840x2160) display, providing exceptional clarity and detail for creative work. It is Calman-verified with a Delta E < 1 for superior color accuracy.

• Resolution: 3840x2160 (4K UHD)
• Color Accuracy: Calman Verified, Delta E < 1, 99% Adobe RGB, 99% sRGB, 98% P3
• Color Depth: 1.07 billion colors (8bit+Hi-FRC)
• Brightness: 300cd/m²
• Contrast Ratio: 1000:1
• Glass: AG Nano Etched and AF Coating glass for anti-glare and anti-fingerprint properties, reducing parallax.

Image: Overview of the 4K Ultravision Display features.

Image: Details on Calman Verified Color Accuracy and color gamut coverage.

Image: XPPen ColorMaster software for professional color calibration.

2.2 Stylus Usage

The tablet comes with two X3 Pro Chip Styluses, each offering 16,384 pressure levels and 60° tilt function for precise and natural drawing experience.

• X3 Pro Smart Chip Stylus: Features a felt nib for a pen-on-paper feel, two shortcut keys, and a digital eraser.
• X3 Pro Slim Stylus: Lightweight, slim design with a thinner nib, smaller magnetic core, and replaceable keys.

The pen case stores both styluses and includes 28 extra nibs and 2 detachable pen clips for convenience.

Image: Details of the two included X3 Pro styluses.

2.3 ACK05 Wireless Keydial

The ACK05 Wireless Keydial provides 10 customizable keys and a physical dial to streamline your workflow. Assign frequently used functions for quicker access and an ergonomic creative process.

Image: The ACK05 Wireless Keydial for enhanced workflow.

2.4 Compatibility

The Artist Pro 24 Gen2 is compatible with a wide range of operating systems and creative software:

• Operating Systems: Windows 7 (or later), macOS 10.13 (or later), Android (USB3.1 DP1.2), ChromeOS 88 (or later), Linux.
• Software: Adobe Photoshop, Illustrator, SAI, CDR, Clip Studio Paint, GIMP, Krita, MediBang, FireAlpaca, Toonboom, Maya, Blender3D, etc.

Image: Compatibility overview for the Artist Pro 24 Gen2.

3. Maintenance

3.1 Cleaning the Display

To maintain optimal display clarity and performance, regularly clean the screen:

• Use the provided cleaning cloth or a soft, lint-free cloth.
• Gently wipe the screen to remove dust, smudges, and fingerprints.
• For stubborn marks, lightly dampen the cloth with water or a screen-safe cleaning solution. Avoid harsh chemicals.
• Ensure the tablet is powered off before cleaning.

3.2 Replacing Stylus Nibs

Stylus nibs wear down with use and should be replaced to maintain drawing precision. The pen case contains extra nibs and a nib extractor.

1. Locate the nib extractor tool in the pen case.
2. Gently grip the worn nib with the extractor and pull it straight out.
3. Insert a new nib firmly into the stylus until it clicks into place.

Image: The pen case showing stylus nibs and the nib extractor.

4. Troubleshooting

This section addresses common issues you might encounter with your XPPen Artist Pro 24 Gen2 tablet.

4.1 No Display or Signal

• Ensure all cables (power, video, USB-C data) are securely connected to both the tablet and your computer.
• Verify that the power adapter is connected to a working power outlet.
• Check your computer's display settings to ensure the tablet is detected and configured as an extended or mirrored display.
• If using a USB-C to USB-C connection, confirm your computer's USB-C port supports DisplayPort Alternate Mode.
• Try using different cables if available to rule out faulty cables.

4.2 Pen Not Responding or Inaccurate

• Ensure the tablet drivers are correctly installed and up to date. Reinstalling drivers can often resolve pen issues.
• Check if the stylus nib is worn out and replace it if necessary.
• Recalibrate the pen in the XP-Pen driver settings.
• Ensure no other tablet drivers (e.g., Wacom) are installed on your system, as they can conflict. Uninstall any conflicting drivers.
• If the tablet becomes unresponsive after the computer wakes from sleep, try restarting the XP-Pen program or your computer.

4.3 Image Retention (Burn-in)

Some users have reported temporary image retention (ghosting) issues. While often temporary, persistent issues may indicate a hardware problem.

• Avoid displaying static images for extended periods.
• Reduce screen brightness if image retention is frequent.
• If the issue persists or worsens, contact XP-Pen customer support for assistance.

5. Specifications

6. Warranty and Support

6.1 Warranty Information

XPPen provides a 1-Year Protection Plan for all its products. For detailed terms and conditions regarding support, returns, and refunds, please refer to the official XPPen warranty policy or contact customer service.

Image: XPPen brand logo.

6.2 Customer Support

If you encounter any issues not covered in this manual or require further assistance, please contact XPPen customer support. You can typically reach them via their official website's support section or through the platform where you purchased the product.

For Amazon purchases, you can contact the seller "ART TOOL INC" via Amazon Message for product-related inquiries.