Introduction
Welcome to your HEYMIX TECH 20000mAh 22.5W Fast Charging Power Bank, Model L12. This portable charger is designed to provide reliable and fast power for your mobile devices on the go. Please read this manual carefully to ensure proper use, optimal performance, and longevity of your power bank.
Image: HEYMIX TECH 20000mAh Power Bank, showcasing its compact design and digital display.
Product Features
- Large 20000mAh Capacity: Provides multiple charges for smartphones, tablets, and other compatible devices.
- 22.5W Fast Charging: Supports rapid charging for compatible devices, significantly reducing charging time.
- Built-in Cables: Features integrated Lightning and USB-C cables for convenient charging without carrying extra wires.
- Multiple Output Ports: Equipped with 3 output options (built-in Lightning, built-in USB-C, and USB-A port) to charge up to three devices simultaneously.
- LED Digital Display: Clearly shows the remaining battery percentage and charging status.
- Smart Charging Technology: Automatically detects connected devices and delivers optimal charging speed.
- Multi-Protection Safety System: Includes safeguards against over-voltage, over-current, over-charge, over-discharge, high-temperature, and short-circuit.
- Slim and Portable Design: Crafted for easy portability, making it ideal for travel and daily use.
- Wide Compatibility: Compatible with a broad range of devices including iPhone 15/14/13 series, Samsung S24/S23 series, iPads, Google Pixel, and more.
What's in the Box
Upon opening your package, please ensure all items are present:
- 1 x HEYMIX TECH 20000mAh Power Bank (Model L12)
- 1 x User Manual (this document)
Initial Setup
Charging the Power Bank
Before first use, fully charge your HEYMIX TECH Power Bank. Connect the power bank to a suitable power adapter (not included) using its built-in USB-C cable or a separate USB-C cable. The LED digital display will show the charging progress, indicating 100% when fully charged. A full charge typically takes approximately 6 hours.
First Use
After the power bank is fully charged, it is ready to power your devices. The LED display will show the current battery level.
Image: The power bank demonstrating 20W fast charging, indicating 80% charge in 45 minutes for a device.
Operating Instructions
Charging Your Devices
The power bank offers versatile charging options for various devices.
Using Built-in Cables
- Lightning Cable: Pull out the built-in Lightning cable and connect it to your Apple device (iPhone, iPad, AirPods).
- USB-C Cable: Pull out the built-in USB-C cable and connect it to your USB-C compatible device (Android phone, tablet, etc.).
Using USB-A Port
For devices requiring a standard USB-A connection, use your own USB-A charging cable and plug it into the USB-A output port on the power bank.
Simultaneous Charging
You can charge up to three devices simultaneously using the built-in Lightning cable, built-in USB-C cable, and the USB-A output port. The power bank's smart charging technology will distribute power efficiently.
Understanding the LED Display
The LED display shows the remaining battery percentage of the power bank. When charging a device, it may also indicate the charging status. A flashing percentage typically means the power bank is being charged, while a steady percentage indicates it is discharging to charge a device.
Image: The power bank charging a laptop, a smartphone via USB-C, and another smartphone via Lightning cable, illustrating its multi-device charging capability.
Image: A HEYMIX TECH Power Bank connected to a tablet and two smartphones, demonstrating its 3-in-1 charging feature.
Care and Maintenance
- Storage: Store the power bank in a cool, dry place away from direct sunlight and extreme temperatures.
- Cleaning: Use a soft, dry cloth to clean the exterior of the power bank. Do not use liquid cleaners or abrasive materials.
- Battery Life: To prolong battery life, avoid fully discharging the power bank frequently. Recharge it when the battery level is low.
- Avoid Drops: Protect the power bank from drops and impacts, which can damage internal components.
- Water Exposure: Do not expose the power bank to water or moisture.
Troubleshooting
If you encounter issues with your HEYMIX TECH Power Bank, please refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Power bank not charging | Cable not properly connected; faulty charging adapter; power bank fully discharged. | Ensure all connections are secure. Try a different charging adapter and cable. Allow a few minutes for the power bank to respond if deeply discharged. |
| Device not charging from power bank | Power bank battery empty; cable not properly connected; device incompatibility; faulty cable. | Check power bank battery level. Ensure cables are securely connected to both power bank and device. Try a different cable. Verify device compatibility. |
| Slow charging | Non-fast charging cable/adapter; multiple devices charging simultaneously; device not supporting fast charging. | Ensure you are using fast-charging compatible cables and adapters. Charging multiple devices may reduce individual charging speeds. Not all devices support 22.5W fast charging. |
| LED display not working | Power bank is off; internal malfunction. | Press the power button to activate the display. If the issue persists, contact customer support. |
Image: Diagram illustrating the multi-protection features of the HEYMIX TECH Power Bank, including over-voltage, over-current, over-discharge, over-charge, high-temperature, and short-circuit protection.
Product Specifications
| Feature | Detail |
|---|---|
| Model Name | Built-in-cable Power Bank 20000mah (L12) |
| Battery Capacity | 20000 Milliamp Hours (mAh) |
| Max Output Power | 22.5W |
| Connector Type | USB Type A, USB Type C (Built-in Lightning and Type-C cables) |
| USB C Input | DC 5V/3A, 9V/2A, 12V/1.5A |
| USB C Output | DC 4.5V/5A, 5V/4.5A, 5V/3A, 9V/2A, 12V/1.5A |
| USB A Output | DC 4.5V/5A, 5V/4.5A, 5V/3A, 9V/2A, 12V/1.5A |
| Special Features | Built-in Cables, Digital Display, LED Display, Lightweight, Slim |
| Battery Charge Time | Approx. 6 Hours |
| Item Weight | 548 Grams |
| Item Dimensions (L x W x Thickness) | 15.6L x 7.8W x 2.1Th Centimeters |
| Compatible Devices | Apple Series (iPhone 15/14/13/12, iPad), Samsung Series (S23/S22/S21, Galaxy Z Fold/Flip, A-series), Google Pixel Series (7/6) |
Image: The power bank highlighted as airline-approved, with examples of charging capacity: 26 times for AirPods, 4 times for iPhone 15, 3 times for Samsung S23, 2 times for iPad Pro M2, 3 times for iPhone 14, and 4 times for Switch.
Warranty and Customer Support
Warranty Information
Your HEYMIX TECH 20000mAh Power Bank comes with a 365-Day Warranty from the date of purchase. This warranty covers manufacturing defects and ensures reliable performance under normal use. Please retain your purchase receipt as proof of purchase.
Customer Support
For any questions, concerns, or warranty claims, please contact our customer service team. Provide your order ID and a detailed description of the issue for prompt assistance.
Contact Email: insupport@heymix.com.au
Our customer service team aims to respond within 24 hours.