eufy Security Indoor Cam C220 User Manual

1. Introduction

The eufy Security Indoor Cam C220 is a versatile home security camera designed to provide comprehensive surveillance with its advanced features. This manual provides detailed instructions for setting up, operating, maintaining, and troubleshooting your Indoor Cam C220 to ensure optimal performance and security for your home.

Figure 1: eufy Security Indoor Cam C220

2. What's in the Box

Please verify that all components are present in your package:

• eufy Security Indoor Cam C220 Camera
• USB Adapter
• Type-A to C USB Cable (6.7 feet, 2m)

3. Setup Guide

3.1 Initial Setup

1. Download the App: Search for the 'eufy Security' app on your smartphone's app store (iOS or Android) and install it.
2. Power On: Connect the Indoor Cam C220 to a power outlet using the provided USB cable and adapter. The camera will power on and indicate its status.
3. Add Device: Open the eufy Security app, create an account or log in, and follow the on-screen instructions to add your Indoor Cam C220.
4. Wi-Fi Connection: Ensure your smartphone is connected to a 2.4GHz Wi-Fi network. The Indoor Cam C220 only supports 2.4GHz Wi-Fi. If you have a dual-band router, configure it to support the 2.4GHz band for setup.
5. Firmware Update: After successful connection, the app may prompt you to update the camera's firmware. It is recommended to update the eufy Security app to version 4.8.9 or above and the Indoor Cam C220 firmware to version 3.9.8.0 or above for full functionality.

3.2 HomeBase 3 Compatibility

The Indoor Cam C220 is fully compatible with eufy HomeBase 3 (HomeBase S380), offering enhanced storage and BionicMind AI features. To utilize this compatibility, ensure your HomeBase 3 firmware is updated to version 3.5.4.8 or above.

Figure 2: HomeBase S380 Compatibility

4. Operating Instructions

4.1 Pan and Tilt Control

Utilize the eufy Security app to remotely control the camera's 360° pan and tilt capabilities, allowing you to view any angle of your space without blind spots.

Figure 3: 360° Pan and Tilt Functionality

Figure 4: Wide Coverage with 360° View

4.2 Privacy Mode

Activate Privacy Mode with a single tap in the app. The camera lens will physically turn away to a preset position, ensuring your privacy when needed.

Figure 5: Camera in Privacy Mode

4.3 24/7 Recording and Local Storage

The Indoor Cam C220 supports 24/7 continuous recording. Insert a microSD card (up to 128GB, not included) for direct local storage without monthly fees. Alternatively, connect to HomeBase 3 for expanded local storage and advanced features.

Figure 6: No Monthly Fee for Local Storage

Figure 7: Continuous 24/7 Recording

4.4 AI Tracking and Detection

The camera features on-device AI that detects and recognizes human figures, then records their entire route, ensuring they are kept in sight. This intelligent tracking minimizes false alerts.

Figure 8: On-Device AI Human Detection

Figure 9: AI Tracking in Action

4.5 Two-Way Audio

Engage in real-time communication through the camera's built-in speaker and microphone. This feature allows you to speak to family members, pets, or visitors directly from the app.

Figure 10: Two-Way Audio Communication

4.6 Smart Home Integration

The Indoor Cam C220 is compatible with Amazon Alexa and Google Home, allowing for voice control and integration into your existing smart home ecosystem.

Figure 11: Alexa and Google Home Compatible

4.7 Instant Notifications and Activity Zones

Receive instant notifications on your smartphone when motion is detected. Customize activity zones within the app to focus on specific areas and reduce unwanted alerts.

Figure 12: Instant Notifications

Figure 13: Customized Activity Zones

5. Features Overview

• 2K Resolution: The 2K lens delivers a highly detailed home protection experience, ensuring no risks slip under the radar.


Figure 14: 2K Resolution Clarity



Figure 15: Safety in Details with 2K

• Night Vision: Provides clear viewing even in total darkness, ensuring your home is monitored day and night.


Figure 16: Clarity in Total Darkness

• Wi-Fi Compatibility: The Indoor Cam C220 exclusively supports 2.4GHz Wi-Fi networks. Ensure your router is configured for this frequency band.

6. Maintenance

• Cleaning: Gently wipe the camera lens and body with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials.
• Firmware Updates: Regularly check for and install firmware updates via the eufy Security app. Updates often include performance improvements, new features, and security enhancements.

7. Troubleshooting

8. Specifications

9. Warranty and Support

For detailed warranty information, technical support, and frequently asked questions, please visit the official eufy Security website or contact their customer service directly. Contact details can typically be found on the product packaging or the eufy Security website.