1. Introduction
Thank you for choosing the COSTWAY 250 Pints Commercial Dehumidifier. This manual provides essential information for the safe and efficient operation, maintenance, and troubleshooting of your dehumidifier. Please read it thoroughly before initial use and retain it for future reference.
This heavy-duty dehumidifier is designed for effective moisture removal in large commercial and industrial spaces up to 8500 sq.ft, such as basements, warehouses, factories, and construction sites. It features a high dehumidification capacity, continuous drainage, and user-friendly controls to help maintain optimal humidity levels.
2. Important Safety Instructions
To reduce the risk of fire, electric shock, or injury when using your dehumidifier, follow these basic precautions:
- Read all instructions before using the appliance.
- Ensure the power supply matches the voltage specified on the rating label.
- Always plug the dehumidifier into a grounded electrical outlet. Do not use extension cords or adapter plugs.
- Do not operate the dehumidifier with a damaged cord or plug.
- Do not block air inlets or outlets. Maintain at least 12 inches (30 cm) clearance around the unit.
- Do not insert fingers or foreign objects into the air grilles.
- Always turn off and unplug the unit before cleaning or performing any maintenance.
- Do not use the dehumidifier near flammable gases or combustible materials.
- This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
- Keep children away from the appliance.
- If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
3. Product Overview
The COSTWAY Commercial Dehumidifier is designed for high-performance moisture removal. Key features include:
- High Capacity: Removes up to 250 pints of moisture per day (at 95℉, 90% RH).
- Wide Coverage: Effective in spaces up to 8500 sq.ft.
- Adjustable Humidity: Setting range from 10% to 98%.
- Continuous Drainage: Includes a 3.3 ft drain hose for gravity drainage.
- User-Friendly Control: Digital display control panel with 24-hour timer.
- Auto Defrost: Ensures smooth operation in lower temperatures.
- Portability: Equipped with 4 universal wheels and 2 built-in handles.
Components Diagram
Familiarize yourself with the main parts of your dehumidifier:


4. Setup Instructions
4.1 Unpacking
- Carefully remove the dehumidifier from its packaging.
- Remove all packing materials, including any tape or protective films.
- Inspect the unit for any shipping damage. If damaged, do not operate and contact customer support.
4.2 Placement
Proper placement is crucial for optimal performance:
- Place the dehumidifier on a firm, level surface that can support its weight.
- Ensure there is at least 12 inches (30 cm) of space around the air inlet and outlet for proper air circulation.
- Avoid placing the unit near heat sources or in direct sunlight.
- For best results, operate the dehumidifier in an enclosed area. Close all doors and windows to the space.
4.3 Drain Hose Connection (Continuous Drainage)
This dehumidifier is designed for continuous drainage via the included drain hose. It does not have an internal water tank.
- Locate the drain port on the unit.
- Connect one end of the provided 3.3 ft drain hose securely to the drain port.
- Route the other end of the hose to a suitable drain location, ensuring a continuous downward slope for gravity drainage. Examples include a floor drain, large sink, or outside.
- Ensure the hose is not kinked or blocked, as this will prevent proper drainage.

4.4 Power Connection
Plug the power cord into a grounded 120V/60Hz electrical outlet.

5. Operating Instructions
5.1 Control Panel
The dehumidifier features an intuitive digital control panel:

- Power Button: Turns the unit ON or OFF.
- Up/Down Buttons (▲/▼): Adjusts the desired humidity level or timer settings.
- Timer/Function Button: Used to set the 24-hour timer or cycle through display functions (e.g., ambient temperature).
- Digital Display: Shows current humidity, set humidity, ambient temperature, and timer settings.
5.2 Setting Desired Humidity
- Press the Power button to turn on the dehumidifier.
- Use the Up (▲) or Down (▼) buttons to set your desired humidity level. The range is 10% to 98% Relative Humidity (RH).
- The unit will operate until the ambient humidity reaches the set level, then it will cycle off. It will restart automatically if the humidity rises above the set level.
5.3 Using the 24-Hour Timer
The timer function allows you to set a delayed start or stop time for the dehumidifier.
- To set a delayed OFF timer: While the unit is running, press the Timer/Function button. Use the Up (▲) or Down (▼) buttons to select the desired number of hours (1-24) after which the unit will turn off.
- To set a delayed ON timer: While the unit is OFF, press the Timer/Function button. Use the Up (▲) or Down (▼) buttons to select the desired number of hours (1-24) after which the unit will turn on.
- The timer indicator will illuminate when the timer is active.
5.4 Auto Defrost Function
The dehumidifier is equipped with an automatic defrost function. If frost builds up on the evaporator coils, the unit will automatically enter defrost mode. The compressor will temporarily stop, and the fan will continue to run to melt the frost. Once defrosted, the unit will resume normal operation.
6. Maintenance
Regular maintenance ensures optimal performance and extends the lifespan of your dehumidifier.
6.1 Cleaning the Air Filter
The air filter should be cleaned every two weeks or more frequently depending on usage and air quality.
- Turn off the dehumidifier and unplug it from the power outlet.
- Locate the air filter cover (usually on the back or side of the unit).
- Remove the filter.
- Wash the filter with warm, soapy water. Rinse thoroughly.
- Allow the filter to air dry completely before reinstalling it. Do not use a dryer or direct heat.
- Reinsert the dry filter and close the filter cover.

6.2 Cleaning the Exterior
Wipe the exterior of the dehumidifier with a soft, damp cloth. Do not use harsh chemicals, abrasives, or solvents, as these can damage the surface.
6.3 Storage
If storing the unit for an extended period:
- Clean the air filter and ensure the unit is dry.
- Coil the power cord neatly.
- Cover the unit with a plastic bag or cloth to protect it from dust.
- Store in a cool, dry place.

7. Troubleshooting
Before contacting customer service, please refer to the following troubleshooting guide for common issues:
| Problem | Possible Cause | Solution |
|---|---|---|
| Dehumidifier does not start. | No power supply. Power cord not securely plugged in. Circuit breaker tripped. | Check if the unit is plugged in. Ensure the power cord is firmly connected. Reset the circuit breaker. |
| No water is draining. | Drain hose is kinked or blocked. Drain hose not sloped downwards. Ambient humidity is too low. | Check and clear any obstructions in the drain hose. Ensure the drain hose has a continuous downward slope. The unit will not drain if the humidity is below the set point. |
| Unit runs but does not dehumidify. | Air filter is dirty. Room temperature is too low. Doors/windows are open. Set humidity level is too high. | Clean the air filter. Dehumidifiers are less effective in very cold environments. Close all doors and windows in the area. Lower the desired humidity setting. |
| Unusual noise. | Unit is not on a level surface. Obstruction in fan. | Place the unit on a flat, stable surface. Turn off and unplug the unit, then check for and remove any obstructions. |
| Frost on coils. | Low ambient temperature. | This is normal. The unit will automatically enter defrost mode. If frost persists, the room temperature might be too low for efficient operation. |
8. Specifications
Technical data for the COSTWAY Commercial Dehumidifier:

| Feature | Detail |
|---|---|
| Model Number | ES10355US-WH |
| Dehumidification Capacity | 250 Pints/Day (95℉, 90% RH) 100 Pints/Day (80℉, 60% RH) 60 Pints/Day (65℉, 60% RH) |
| Max Coverage Area | 8500 Sq.Ft |
| Power Source | 120V/60Hz |
| Rated Input Power | 1300W |
| Rated Input Current | 11A |
| Airflow Rate | 360 CFM |
| Humidity Setting Range | 10% - 98% |
| Drain Hose Length | 3.3 ft |
| Power Cord Length | 5.7 ft |
| Overall Dimensions (L x W x H) | 16.5" x 16.5" x 32" |
| Net Weight | 86 lbs (39 kg) |
| Color | White + Black |
| Material | Metal + PVC |
9. Warranty & Customer Support
For warranty information or if you encounter any issues not covered in this manual, please contact COSTWAY customer support. Have your model number (ES10355US-WH) and purchase details ready when you call or email.
Please refer to your purchase documentation or the official COSTWAY website for the most up-to-date warranty terms and contact information.