1. Introduction
Welcome to the user manual for your SOARAISE 27000mAh Power Bank. This portable charger is designed to provide reliable and fast charging for your electronic devices on the go. With its high capacity, multiple output ports, and intelligent safety features, it ensures your devices stay powered whenever you need them. Please read this manual carefully before using the product to ensure proper operation and safety.
2. Important Safety Information
To prevent damage to the power bank or injury to yourself or others, please observe the following safety precautions:
- Do not expose the power bank to extreme temperatures (above 60°C/140°F or below 0°C/32°F), direct sunlight, or high humidity.
- Do not disassemble, open, or attempt to repair the power bank. This will void the warranty and may cause damage or injury.
- Keep the power bank away from water, liquids, and flammable materials.
- Do not drop, hit, or subject the power bank to strong impacts.
- Use only certified charging cables and adapters.
- Dispose of the power bank responsibly according to local regulations. Do not dispose of it in household waste.
- Keep out of reach of children.
3. Product Overview
Familiarize yourself with the components of your SOARAISE Power Bank.
A sleek black portable power bank with a circular LED digital display showing "100%" and "FAST". It features three output ports at one end.
Components:
- LED Digital Display: Shows remaining battery percentage and charging status.
- USB-C Port (IN/OUT): Used for charging the power bank and charging devices.
- USB-A Output Ports (x2): Used for charging devices.
- Power Button: Activates the LED display and initiates charging.
4. Setup and Initial Use
Charging the Power Bank:
Before first use, fully charge your SOARAISE Power Bank to ensure optimal performance.
- Connect a USB-C cable to the power bank's USB-C port (labeled "IN/OUT 1").
- Connect the other end of the cable to a compatible USB wall charger (not included). For fastest charging, use a PD (Power Delivery) compatible charger.
- The LED display will show the charging progress. It is fully charged when the display shows "100%".
A close-up of the power bank's ports, highlighting the versatile USB-C port which supports both input and output, alongside two USB-A output ports.
5. Operating Instructions
Charging Your Devices:
The SOARAISE Power Bank supports fast charging and can charge up to three devices simultaneously.
The power bank connected via cable to a smartphone, illustrating 22.5W fast charging capability, showing an iPhone 15 Pro charging to 65% in 30 minutes.
- Connect your device's charging cable to one of the power bank's output ports (USB-C or USB-A).
- Connect the other end of the cable to your device.
- The power bank will automatically begin charging your device. The LED display will show the remaining battery percentage.
- To check the battery level at any time, briefly press the power button.
The power bank simultaneously charging a tablet, a Samsung phone, and an iPhone using its USB-C and two USB-A ports.
LED Digital Display:
The intelligent LED display provides real-time battery percentage and charging status, eliminating guesswork about the remaining power.
A person holding a smartphone while the power bank charges it, with a magnified view of the LED display showing "100%" and "FAST".
6. Maintenance and Care
Proper maintenance will extend the life of your power bank:
- Clean the power bank with a soft, dry cloth. Do not use abrasive cleaners or solvents.
- Store the power bank in a cool, dry place when not in use.
- Avoid storing the power bank fully charged or completely depleted for extended periods. Ideally, keep it charged to around 50-70% if storing for a long time.
- Do not block the ports or vents (if any) during use or charging.
7. Troubleshooting
If you encounter any issues with your SOARAISE Power Bank, please refer to the following table:
| Issue | Possible Cause | Solution |
|---|---|---|
| Power bank not charging | Loose cable connection, faulty cable/charger, power bank fully charged. | Ensure cables are securely connected. Try a different USB-C cable or wall charger. Check the LED display; if it shows 100%, it is fully charged. |
| Device not charging from power bank | Power bank depleted, loose cable connection, incompatible device, faulty cable. | Check power bank battery level. Ensure cables are securely connected. Try a different charging cable or output port. Verify device compatibility. |
| Slow charging speed | Cable/device not supporting fast charging, multiple devices charging simultaneously. | Ensure both your device and cable support fast charging (PD/QC). Charging multiple devices simultaneously may reduce individual charging speeds. |
| LED display not working | Power bank depleted, internal issue. | Try charging the power bank. If the issue persists, contact customer support. |
8. Product Specifications
| Feature | Specification |
|---|---|
| Brand | SOARAISE |
| Model | 27000mAh Power Bank |
| Battery Capacity | 27000 Milliampere-hour (mAh) |
| Battery Composition | Lithium-polymer |
| Input Port | USB Type C |
| Output Ports | 1x USB Type C, 2x USB Type A |
| Fast Charging Technology | PD3.0, QC4.0 |
| Max Output Power | 22.5W |
| Voltage | 5 Volts |
| Amperage | 3 A |
| Color | Black |
| Special Features | Portable, LED Digital Display, 3 USB Outputs, Overcharge Protection, Overvoltage Protection, Overcurrent Protection, Short Circuit Protection, Airline Approved |
9. Warranty and Customer Support
SOARAISE products are backed by a 12-month technical support and a 30-day exchange service from the date of purchase. This warranty covers manufacturing defects and issues arising from normal use.
For any inquiries, technical assistance, or warranty claims, please do not hesitate to contact our dedicated customer service team. We are committed to providing excellent support and ensuring your satisfaction.
Three customer service representatives wearing headsets, smiling and ready to assist.
Thank you for choosing SOARAISE. We appreciate your business and hope you enjoy the convenience and reliability of your new power bank.
A collage of diverse smiling faces, representing the global user base, with icons indicating "100+ Countries", "2,000,000+ Users", and "1000+ Tests".