HP Poly TC10 Touch Controller

Introduction

The HP Poly TC10 Touch Controller is designed to enhance video conferencing and streamline room scheduling. This versatile touch panel provides intuitive control over your meeting environment and simplifies the process of booking and managing conference spaces. It integrates seamlessly with popular unified communication platforms like Zoom and Microsoft Teams, offering a centralized control point for your collaboration needs.

Setup and Installation

The Poly TC10 offers flexible installation options to suit various environments. It can be mounted on walls, glass surfaces, or placed on a table using its integrated stand. The device features a clean profile with a single cable for both power and network connectivity, simplifying deployment.

• Wall/Glass Mounting: Utilize the provided mounting kit to securely attach the TC10 to a wall or glass surface. Ensure the mounting location allows for optimal visibility and accessibility.
• Tabletop Placement: For tabletop use, adjust the flexible stand to achieve the desired viewing angle.
• Connectivity: Connect the single Ethernet cable to the designated port on the device. This cable provides both power (Power over Ethernet - PoE) and network access.

Figure 1: Poly TC10 Touch Controller in tabletop orientation, showing its sleek design and meeting schedule display.

Operating Instructions

The Poly TC10 provides intuitive touch controls for managing video conferences and scheduling rooms.

Room Scheduling

• Vacancy Status: Multi-color LED lights on the device indicate the current availability of the meeting space. Green typically signifies available, while red indicates occupied.
• Scheduling Meetings: Use the touch screen to view available time slots and schedule your next meeting directly from the panel.

Call Control

• Initiating/Joining Calls: Tap the appropriate icon on the screen to place a call or join a scheduled meeting.
• Content Sharing: Easily share content from your device to the conference display with a tap.
• Camera Controls: Access and adjust camera settings directly from the TC10 interface.
• Platform Integration: The TC10 is certified for Zoom and supports Microsoft Teams, providing a consistent user experience across these platforms.

Figure 2: The Poly TC10 user interface, showing call control and content sharing options during a meeting.

Maintenance

To ensure the longevity and optimal performance of your Poly TC10 Touch Controller, follow these maintenance guidelines:

• Cleaning: Gently wipe the screen and exterior surfaces with a soft, lint-free cloth. For stubborn smudges, slightly dampen the cloth with water or a screen-safe cleaning solution. Avoid abrasive cleaners, solvents, or aerosol sprays.
• Handling: Avoid dropping the device or subjecting it to strong impacts. Do not expose it to extreme temperatures or direct sunlight for extended periods.
• Cable Management: Ensure the network cable is not kinked or strained. Proper cable management helps prevent damage and ensures reliable connectivity.

Troubleshooting

If you encounter issues with your Poly TC10, refer to the following common troubleshooting steps:

• Device Not Powering On:
  • Verify that the Ethernet cable is securely connected to both the TC10 and the PoE-enabled network switch or injector.
  • Ensure the network switch or injector is powered on and functioning correctly.
• No Network Connectivity:
  • Check the Ethernet cable for any visible damage.
  • Confirm that the network port on the switch is active and configured correctly.
  • Restart the network switch or router if other devices are also experiencing connectivity issues.
• Touch Screen Unresponsive:
  • Perform a soft reset by disconnecting and reconnecting the power/Ethernet cable.
  • Ensure the screen is clean and free of debris or moisture.
• Meeting Scheduling Issues:
  • Verify that the TC10 is properly integrated and authenticated with your calendar system (e.g., Zoom, Microsoft Teams).
  • Check your network connection to ensure the device can communicate with the scheduling server.

If problems persist, contact HP Poly support or your IT administrator for further assistance.

Specifications

Warranty and Support

For detailed warranty information regarding your HP Poly TC10 Touch Controller, please refer to the documentation included with your purchase or visit the official HP Poly support website. Warranty terms and conditions may vary by region and reseller.

For technical support, product registration, and additional resources, please visit the HP Store or the official Poly support portal.