BENFEI 11-in-1 USB C Hub Triple Display Docking Station User Manual

1. Product Overview

The BENFEI 11-in-1 USB C Hub is a versatile docking station designed to expand the connectivity of your USB-C enabled laptop, tablet, or smartphone. It provides a comprehensive solution for connecting multiple peripherals, external displays, and network access through a single USB-C port.

BENFEI 11-in-1 USB C Hub with various cables and accessories, including USB drives, SD cards, and an audio jack, laid out on a white surface.

Image 1.1: BENFEI 11-in-1 USB C Hub and its connected peripherals.

Key Features:

Triple Display Output: Two HDMI ports and one VGA port for connecting up to three external monitors.
High-Speed Data Transfer: Three USB 3.0 ports for data speeds up to 5Gbps.
Gigabit Ethernet: RJ45 port for stable wired network connection up to 1000Mbps.
Power Delivery: USB-C PD port supporting up to 100W input and 85W output for charging your host device.
Card Readers: SD and TF card slots for quick access to memory cards.
Audio Output: 3.5mm AUX port for headphones or speakers.

Diagram showing the BENFEI 11-in-1 USB C Hub from two angles, highlighting its 3.5mm Audio, 2x HDMI, Ethernet, USB-A 3.0, PD&USB-C 3.0, 2x USB-A 3.0, SD/TF, and VGA ports, along with its dimensions and cable length.

Image 1.2: Detailed view of the BENFEI 11-in-1 USB C Hub ports and dimensions.

2. Setup Instructions

Follow these steps to set up your BENFEI 11-in-1 USB C Hub:

Verify Host Device Compatibility: Ensure your laptop, tablet, or smartphone has a USB-C port that supports Data, Video (DisplayPort Alternate Mode), and Power Delivery. Refer to your device's specifications or the diagram below.
Image 2.1: USB-C port compatibility guide. A green circle indicates compatibility, a red X indicates incompatibility for full functionality.
Connect the Hub to Your Device: Plug the USB-C connector of the BENFEI Hub into an available USB-C port on your host device.
Connect Power Adapter (Optional but Recommended): For stable operation, especially when using multiple displays or power-intensive peripherals, connect your laptop's USB-C power adapter to the Hub's Power Delivery (PD) port. This port supports up to 100W input, providing 85W output to your host device.
Image 2.2: Power Delivery connection for charging the host device through the hub.
Connect External Displays: Use HDMI or VGA cables to connect your monitors to the corresponding ports on the hub. Your operating system should automatically detect the new displays.
Connect Peripherals: Plug in your USB devices (mouse, keyboard, external hard drives), Ethernet cable, SD/TF cards, and 3.5mm audio devices as needed.

3. Operating Instructions

3.1. Display Configuration

The BENFEI Hub supports various display configurations depending on your operating system.

Windows Operating Systems:

Windows supports Multi-Stream Transport (MST), allowing for extended or mirrored displays across multiple monitors. You can configure up to three external displays (2x HDMI, 1x VGA).

Extend Mode: Each monitor can display independent content.
Mirror Mode: All monitors display the same content.

Diagram illustrating various multi-screen display configurations for Windows and macOS. For Windows, it shows single, dual, and triple monitor setups with different resolutions. For macOS, it shows mirrored displays, noting that MST is not supported.

Image 3.1: Examples of display configurations for Windows and macOS using the hub.

To configure displays in Windows:

Right-click on your desktop and select "Display settings."
Identify your monitors (click "Identify" if needed).
Select a monitor and choose its display mode (Extend these displays, Duplicate these displays, Show only on 1/2/3).
Adjust resolution and orientation as required.

macOS Operating Systems:

macOS does not support MST for extended displays across multiple external monitors. When connecting multiple external displays, macOS will typically mirror the content across them or extend only to one, mirroring the others. The maximum resolution supported is 1920x1080@60Hz for multiple displays.

To configure displays in macOS:

Go to "System Settings" (or "System Preferences") > "Displays."
Arrange displays by dragging them to your desired layout.
Select a display to adjust its resolution and arrangement.

3.2. Data Transfer

The three USB 3.0 ports support data transfer speeds up to 5Gbps. The SD and TF card readers support UHS-I mode with transfer rates up to 160MB/sec.

Image demonstrating USB 3.0 data transfer, showing a laptop connected to the hub, which is then connected to an external hard drive, highlighting 5Gbps speed. Below, an SD card is inserted into the hub, showing 160MB/s transfer rate for SD/TF readers.

Image 3.2: High-speed data transfer capabilities of the USB 3.0 ports and SD/TF card readers.

3.3. Network Connection

Connect an Ethernet cable to the RJ45 port for a stable wired network connection. The port supports 10/100/1000Mbps Gigabit Ethernet. For optimal performance (1Gbps), ensure you use CAT6 or higher Ethernet cables.

3.4. Audio Output

Plug your headphones or speakers into the 3.5mm AUX audio jack for audio output.

4. Maintenance

Keep the hub in a dry environment and avoid exposure to liquids.
Do not disassemble or attempt to repair the device yourself.
Clean the hub with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials.
Ensure adequate airflow around the hub, especially during prolonged use, as it may generate some heat.

5. Troubleshooting

No Video Output or Unstable Display:
- Ensure your host device's USB-C port supports video output (DisplayPort Alternate Mode).
- Connect a power adapter to the hub's PD port. Insufficient power can cause video output issues, especially with smartphones, iPads, or multiple displays.
- Check all cable connections (USB-C to host, HDMI/VGA to monitors).
- Try a different HDMI or VGA cable.
- For macOS, remember that MST is not supported, so multiple external displays will typically mirror or extend to one.
USB Devices Not Recognized:
- Ensure the hub is securely connected to your host device.
- If using power-intensive USB devices (e.g., external hard drives), connect a power adapter to the hub's PD port.
- Try connecting the USB device directly to your host device to rule out device issues.
Ethernet Connection Issues:
- Verify the Ethernet cable is securely connected to both the hub and your router/modem.
- Check your network settings on your host device.
- Ensure your Ethernet cable is CAT6 or higher for optimal 1Gbps performance.
SD/TF Card Not Detected:
- Ensure the card is fully inserted into the correct slot.
- Try the card in another device to check if the card itself is faulty.
Hub Gets Warm During Use:
- It is normal for the hub to generate some heat during operation, especially when multiple ports are in use or when charging. Ensure it has adequate ventilation.

6. Specifications

Model Number	000359
Input	USB-C (Data, Video, Power Delivery)
Output Ports	2 x HDMI (up to 3840x2160@30Hz, 1920x1080@60Hz) 1 x VGA (up to 1920x1080@60Hz) 3 x USB 3.0 (up to 5Gbps) 1 x USB-C PD (up to 100W input, 85W output) 1 x Gigabit Ethernet (RJ45, 10/100/1000Mbps) 1 x SD Card Reader (UHS-I, up to 160MB/s) 1 x TF Card Reader (UHS-I, up to 160MB/s) 1 x 3.5mm AUX Audio
Dimensions	3 x 2 x 0.7 inches (7.62 x 5.08 x 1.78 cm)
Weight	4.9 ounces (139 grams)
Cable Length	Approximately 20cm (7.9 inches)
Material	Aluminum alloy casing with silicone woven cable

7. Warranty and Support

7.1. Warranty Information

This BENFEI product comes with an exclusive 18-month warranty from the date of purchase. This warranty covers manufacturing defects and ensures long-term satisfaction with your purchase. Please retain your proof of purchase for warranty claims.

7.2. Customer Support

For any questions, technical assistance, or warranty claims, please contact BENFEI customer service. You can typically find contact information on the official BENFEI website or through your purchase platform.

Visit the official BENFEI Store for more information: BENFEI Store on Amazon

BENFEI 000359