Introduction
This user manual provides comprehensive instructions for the setup, operation, and maintenance of your Franklin A50 5G Mobile Hotspot. This device offers a fast, reliable, and secure internet connection using AT&T 5G and Wi-Fi 6 technology, supporting up to 20 connected devices simultaneously. It features a 2.4-inch color display for easy management and a 5,000mAh removable battery, which also functions as a power bank.
Please read this manual thoroughly before using the device to ensure proper functionality and to maximize its capabilities.
Product Overview
The Franklin A50 5G Mobile Hotspot is designed for portable internet access. Key features include:
- AT&T 5G and Wi-Fi 6 dual band connectivity.
- Support for up to 20 connected devices.
- Built-in power bank feature for charging external devices.
- Rechargeable 5,000mAh removable battery.
- Enhanced security features with remote management capabilities.
- 2.4-inch color display for device status and settings.
Figure 1: Front view of the Franklin A50 5G Mobile Hotspot, showing the 2.4-inch color display with network status, Wi-Fi name, and menu icons for Devices, Wi-Fi, and Settings.
Figure 2: Various views of the Franklin A50 5G Mobile Hotspot, illustrating its compact design from the front, both sides, top, and bottom, highlighting port locations and overall dimensions.
Setup Guide
Follow these steps to set up your Franklin A50 5G Mobile Hotspot for the first time.
1. Unboxing and Initial Inspection
Carefully remove all components from the packaging. The box should contain the Franklin A50 5G Mobile Hotspot unit and a power cable. Inspect the device for any visible damage.
2. Battery Installation
- Locate the battery compartment cover on the back of the device.
- Gently remove the cover.
- Insert the 5,000mAh rechargeable battery into the compartment, ensuring the gold contacts align with the terminals inside the device.
- Replace the battery compartment cover until it clicks into place.
3. SIM Card Installation
The Franklin A50 5G Mobile Hotspot uses a Nano SIM card. This device is designed to work exclusively with the AT&T network.
- With the battery removed, locate the SIM card slot, usually near the battery compartment.
- Insert your AT&T Nano SIM card into the slot with the gold contacts facing down and the notched corner aligned correctly. Push until it clicks into place.
- Reinstall the battery and the battery cover.
4. Initial Charging and Power On
- Connect the provided power cable to the charging port on the device and plug the other end into a power outlet.
- Allow the device to charge for at least 30 minutes before first use, or until the battery indicator shows a sufficient charge.
- Press and hold the Power button (location typically on the side or top edge) until the display screen illuminates.
5. Network Activation (AT&T Only)
This device is locked to the AT&T network. Ensure your AT&T PREPAID plan is active and provisioned for a mobile hotspot device. If you encounter issues connecting to the network, contact AT&T customer support for assistance with activation or plan details.
Operating Instructions
1. Connecting Devices via Wi-Fi
The Franklin A50 5G can connect up to 20 devices simultaneously.
- Ensure the hotspot is powered on and has an active network connection (indicated by the signal strength icon on the display).
- On the hotspot's display, navigate to the Wi-Fi information screen to find the Wi-Fi Network Name (SSID) and Password.
- On your device (smartphone, tablet, laptop, etc.), open your Wi-Fi settings.
- Select the Wi-Fi Network Name (SSID) broadcast by your Franklin A50 5G.
- Enter the Wi-Fi Password when prompted.
- Once connected, your device will have internet access through the hotspot.
2. Using the Power Bank Feature
The Franklin A50 5G's 5,000mAh battery can be used to charge other devices.
- Locate the USB-A output port on the hotspot (if available, typically a standard USB port).
- Connect your external device (e.g., smartphone) to this port using its charging cable.
- The hotspot will begin charging the connected device. Monitor the battery level of both devices.
Note: Using the power bank feature will consume the hotspot's battery, potentially reducing its operational time for internet connectivity.
3. Managing Settings via the Display
The 2.4-inch display allows for direct management of various settings.
- Navigation: Use the physical navigation buttons (e.g., left/right arrows, select button) below the display to browse through menus.
- Wi-Fi Settings: Adjust Wi-Fi name (SSID), password, security type, and frequency band (2.4GHz/5GHz).
- Connected Devices: View a list of currently connected devices and manage their access.
- Network Status: Check signal strength, data usage, and network type (5G/4G LTE).
- Device Settings: Access options like display brightness, sleep timer, and factory reset.
- Remote Management: The device supports enhanced security features with remote management. Refer to AT&T's support resources for details on setting up and using remote management capabilities.
Maintenance
1. Battery Care
- To prolong battery life, avoid exposing the device to extreme temperatures (hot or cold).
- Charge the battery regularly. Avoid completely draining the battery before recharging.
- If the device will not be used for an extended period, charge the battery to approximately 50% before storing it.
- Use only the provided power cable or a compatible charger.
2. Cleaning
- Gently wipe the device's exterior with a soft, dry, lint-free cloth.
- Do not use liquid cleaners, aerosols, or harsh chemicals, as these can damage the device.
- Keep the charging port and other openings free of dust and debris.
3. Software Updates
Periodically check for software updates through the device's settings menu or AT&T's support website. Updates can improve performance, add features, and enhance security.
Troubleshooting
If you encounter issues with your Franklin A50 5G Mobile Hotspot, refer to the following common problems and solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Device does not power on. | Low or no battery charge; improperly installed battery. | Charge the device for at least 30 minutes. Ensure the battery is correctly installed and fully seated. |
| No network signal or "No Service" displayed. | SIM card not installed correctly; out of AT&T service area; AT&T plan not active or provisioned for hotspot. | Ensure SIM card is properly inserted. Move to an area with better AT&T coverage. Verify your AT&T plan status with AT&T customer support. Remember, this device works with AT&T network ONLY. |
| Cannot connect devices to Wi-Fi. | Incorrect Wi-Fi password; Wi-Fi disabled on hotspot; too many devices connected. | Verify the Wi-Fi password on the hotspot's display. Ensure Wi-Fi is enabled. Disconnect some devices if more than 20 are attempting to connect. |
| Slow internet speeds. | Weak signal; network congestion; data plan limits reached. | Relocate the hotspot to an area with stronger signal. Check your AT&T data plan usage. |
| Device is overheating. | Prolonged heavy use; poor ventilation; charging while in use. | Discontinue use and allow the device to cool down. Ensure it is placed in a well-ventilated area. Avoid charging and heavy use simultaneously if possible. If overheating persists, contact support. |
| Power bank feature not working. | Hotspot battery low; incorrect cable; device not compatible. | Ensure the hotspot has sufficient battery charge. Use a known good charging cable. Verify the external device is compatible with USB charging. |
If the problem persists after trying these solutions, please contact AT&T customer support or refer to their official support resources.
Specifications
| Model Name | Franklin A50 5G |
| Model Number | 6468D |
| Brand | Generic (Manufactured by AT&T) |
| Connectivity Technology | 5G, Wi-Fi 6 (802.11ax) |
| Frequency Band Class | Dual-Band (2.4GHz & 5.0GHz) |
| Supported 5G Bands | n2, n5, n12, n14, n30, n66, n77 (U.S. and other countries) |
| Supported 4G LTE Bands | 1, 2, 3, 4, 5, 7, 12, 14, 20, 29, 30, 48, 66 |
| SIM Type | Nano SIM |
| Display | 2.4-inch Color Display |
| Battery | Removable 5,000mAh Rechargeable Battery |
| Power Bank Feature | Yes, built-in to charge external devices |
| Maximum Connected Devices | Up to 20 |
| Special Feature | Remote Access, Enhanced Security |
| Color | Black |
| Item Weight | 11.3 ounces |
| Package Dimensions | 5.59 x 3.5 x 2.6 inches |
| Included Components | Power cable |
Safety Information
- Do not expose the device to water, moisture, or extreme temperatures.
- Avoid dropping or subjecting the device to severe impact.
- Do not attempt to disassemble, repair, or modify the device yourself. This may void the warranty and cause harm.
- Use only approved accessories and chargers.
- Keep the device away from medical devices, as it may interfere with their operation.
- Dispose of the battery and device responsibly according to local regulations. Do not dispose of in general waste.
Warranty and Support
For warranty information, technical support, or service inquiries regarding your Franklin A50 5G Mobile Hotspot, please contact AT&T customer support directly. As this device is locked to the AT&T network, they are the primary point of contact for service and support.
Refer to your purchase documentation or AT&T's official website for specific warranty terms and contact details.
