Neocarbon TENS EMS Pro
Neocarbon TENS Unit Muscle Stimulator Pro User Manual
Model: TENS EMS Pro | Brand: Neocarbon
1. Introduction
The Neocarbon TENS Unit Muscle Stimulator Pro is a versatile electronic device designed for drug-free pain relief and muscle recovery. It utilizes Transcutaneous Electrical Nerve Stimulation (TENS) and Electrical Muscle Stimulation (EMS) therapies, along with a RELAX mode, to target various muscle soreness and trouble areas. This manual provides detailed instructions for safe and effective use of your device.

Image: The Neocarbon TENS Unit is designed for safe and convenient pain relief across various body areas, including those affected by PMS, stress, exercise, and aging.
2. Safety Information
WARNING: Consult your physician before using this device if you have a pacemaker, heart condition, epilepsy, or are pregnant. Do not use on broken skin or open wounds. Keep out of reach of children.
Statements regarding dietary supplements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
3. Package Contents
Your Neocarbon TENS Unit Muscle Stimulator Pro kit includes:
- 1 x TENS EMS Pro Massager Electronic Device
- 12 x Reusable Square Electrode Replacement Pads
- 2 x Dual Plug Snap Cables
- 1 x USB-C Charging Cable
- 2 x Pad Holders
- 1 x Instruction Manual
- 1 x Premium Travel Carry Case

Image: A visual representation of all items included in the Neocarbon TENS Unit Pro kit, neatly arranged with their labels.
4. Product Overview
The Neocarbon TENS Unit features a user-friendly design with a large, easy-to-read LCD backlit screen. It offers 36 modes and 20 intensity levels across two independent channels (A and B), allowing for customized therapy.

Image: The device features a large, intuitive screen with clear text and numbers, bright backlighting, and high contrast for enhanced readability.
Controls and Ports:
- Power Button: Long press to turn on/off.
- Mode Button (M): Cycles through TENS, EMS, and RELAX modes.
- Navigation Buttons (Up/Down/Left/Right): Used to select programs and adjust settings.
- Intensity Buttons (+/- A, +/- B): Adjust intensity for Channel A and Channel B independently.
- Timer Button: Adjusts treatment duration.
- Lock Function: To prevent accidental changes during use, press and hold the 'M' button to lock the screen. Repeat to unlock.
5. Setup
- Charge the Device: Connect the provided USB-C charging cable to the device and a compatible USB power source. A full charge takes approximately 2 hours and provides up to 50 hours of continuous use.
- Attach Electrode Wires: Plug the dual plug snap cables into the Channel A and/or Channel B ports at the top of the device.
- Prepare Electrode Pads: Attach one pair of electrode pads to each wire. Ensure the pads are clean and the adhesive is intact.
- Apply Pads: Place the electrode pads on the desired area of the body. Ensure skin is clean, dry, and free of lotions or oils for optimal adhesion and conductivity. Refer to the included instruction manual for recommended use zones.

Image: A visual guide illustrating the eight steps to set up and begin using the Neocarbon TENS Unit, including pad placement and control functions.
6. Operating Instructions
- Power On: Long press the Power button for 2 seconds to turn on the device.
- Select Mode: Press the 'M' button to choose between TENS (Pain Relief), EMS (Muscle Conditioning), or RELAX (Massaging Body) modes. Each mode has 12 sub-modes, totaling 36 different modes.
- Choose Program: Use the Up/Down navigation buttons to select a program that best suits your needs within the chosen mode.
- Adjust Intensity: Use the '+ A' and '- A' buttons to adjust the intensity for Channel A. Use the '+ B' and '- B' buttons for Channel B. Start with a low intensity and gradually increase until you feel a comfortable, yet effective, sensation.
- Set Timer: Press the Timer button to change the working time. The default is 20 minutes, and it can be adjusted in 10-minute intervals up to 60 minutes.
- Lock Function: To prevent accidental changes during use, press and hold the 'M' button to lock the screen. Repeat to unlock.

Image: The Neocarbon TENS Unit offers three primary modes: TENS for pain relief, EMS for muscle conditioning, and RELAX for massaging the body, each with multiple sub-modes.
Official Product Video: Neocarbon TENS Pro
Video: This official Neocarbon video provides a comprehensive overview and demonstration of the TENS EMS Pro unit, highlighting its features and ease of use for various applications.
7. Maintenance
- Cleaning the Device: Wipe the device with a soft, damp cloth. Do not use abrasive cleaners or immerse the device in water.
- Caring for Electrode Pads: After each use, reattach the pads to their plastic covers or place them on the provided pad holders to maintain adhesive quality. Store them in a cool, dry place. The medical-grade pads are reusable up to 50 times with proper care.
- Storage: Store the device and all accessories in the premium travel carry case when not in use to protect them from dust and damage.

Image: An illustration detailing the construction of the medical-grade reusable pads, emphasizing their durability and reusability.
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No sensation or weak sensation | Pads not adhering well; low intensity; dead battery; faulty cable/pads. | Ensure pads are firmly applied to clean, dry skin. Increase intensity. Recharge device. Replace cables or pads if damaged. |
| Device not turning on | Dead battery; power button not pressed long enough. | Recharge device. Press and hold the power button for 2-3 seconds. |
| Pads losing stickiness | Pads are dirty; pads are old/worn out. | Clean pads gently with a damp cloth (no soap). Replace pads if stickiness cannot be restored. |
9. Specifications
- Product Dimensions: 6.81 x 5.04 x 2.4 inches
- Weight: 13.76 ounces
- Battery: Rechargeable 320mAh (80% larger than other models)
- Operating Time: Up to 50 hours continuous use per charge
- Charging Port: USB-C (2-hour full charge)
- Modes: 36 (TENS, EMS, RELAX)
- Intensity Levels: 20 per channel
- Channels: 2 Independent Channels

Image: The device boasts an extra-long operating time, powered by a 320mAh battery that provides up to 50 hours of continuous use on a 2-hour USB-C charge.
10. Warranty & Support
For warranty information and customer support, please visit the official Neocarbon Store or contact their customer service directly. Details can be found on the product packaging or the Neocarbon website.
Neocarbon Store: Visit the Neocarbon Store on Amazon
Ask a question about this manual
Ask about setup, troubleshooting, compatibility, parts, safety, or missing instructions. Manuals+ will review the question and use this page’s manual context to help answer it.