Introduction
This manual provides comprehensive instructions for the installation, operation, and maintenance of your CANDY RO14126DWMST-S Front-Load Washing Machine. Please read this manual carefully before using the appliance to ensure safe and efficient operation. Keep this manual for future reference.
1. Setup and Installation
1.1 Unpacking
Carefully remove all packaging materials. This includes the polystyrene base, plastic bags, and any protective films. It is crucial to remove all transport bolts located at the rear of the machine before use. Failure to do so can cause significant damage to the appliance.
Image 1.1: Front view of the washing machine with the door open, illustrating the drum for unpacking.
1.2 Positioning
Place the washing machine on a firm, flat surface. Ensure there is sufficient space around the appliance for ventilation and maintenance. Avoid placing it on carpets or other materials that might obstruct the ventilation openings at the base.
Image 1.2: Overall view of the washing machine for proper positioning.
1.3 Leveling
Adjust the machine's feet to ensure it is perfectly level. A level machine reduces vibration and noise during operation. Use a spirit level to check stability in all directions.
1.4 Water Connection
Connect the water inlet hose to a cold water tap with a 3/4" thread. Ensure the connection is tight to prevent leaks. Do not reuse old hoses.
1.5 Drain Connection
Securely attach the drain hose to a suitable drain pipe or place it over the edge of a sink, ensuring it is properly fixed to prevent displacement during draining.
1.6 Electrical Connection
Plug the power cord into a grounded electrical outlet. Ensure the voltage and frequency match the specifications on the appliance's rating plate. Do not use extension cords or multiple adapters.
2. Operating Instructions
2.1 Control Panel Overview
The control panel features a program selector dial, a digital display, and various function buttons. The digital display shows program information, time remaining, and error codes.
Image 2.1: Digital control panel with program selector and function buttons.
2.2 Loading Laundry
Open the washing machine door and load your laundry. Do not overload the machine; ensure there is enough space for clothes to tumble freely. Close the door firmly until it clicks.
2.3 Detergent Dispenser
Pull out the detergent drawer. It typically has three compartments: one for pre-wash detergent, one for main wash detergent, and one for fabric softener. Add the appropriate amount of detergent and softener according to the load size and program selected. Close the drawer gently.
Image 2.2: Detergent dispenser drawer with compartments for detergent and softener.
2.4 Program Selection
Turn the program selector dial to choose one of the 15 available wash programs. The digital display will show the default settings for the selected program. You can adjust options like temperature and spin speed using the corresponding buttons.
2.5 Starting a Cycle
Once the program and options are selected, press the 'Start/Pause' button to begin the wash cycle. The machine will automatically proceed through the selected program.
2.6 Smart Features (hOn App)
This washing machine is equipped with Wi-Fi and Bluetooth connectivity. Download the hOn app on your smartphone to access additional features, including over 40 extra programs, personalized advice, and remote control of your appliance. Follow the in-app instructions for pairing your device.
3. Maintenance
3.1 Cleaning the Detergent Drawer
Regularly clean the detergent drawer to prevent detergent residue buildup. Pull out the drawer completely, rinse it under running water, and use a brush to remove any stubborn deposits. Reinsert the drawer.
3.2 Cleaning the Drain Filter
The drain filter should be cleaned periodically to ensure proper drainage and prevent blockages. Locate the filter cover at the bottom front of the machine. Open the cover, place a shallow container underneath to catch any residual water, and unscrew the filter. Clean the filter under running water, removing any lint or foreign objects. Screw the filter back in and close the cover.
Image 3.1: Drain filter compartment with the filter removed for cleaning.
3.3 Cleaning the Drum
To maintain hygiene and prevent odors, run a drum cleaning cycle periodically. Consult your hOn app or the machine's program list for a dedicated cleaning program, often using hot water and a descaling agent.
3.4 Exterior Cleaning
Wipe the exterior surfaces of the washing machine with a soft, damp cloth. Avoid using abrasive cleaners or solvents that could damage the finish.
4. Troubleshooting
Before contacting customer service, please refer to the following table for common issues and their solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Machine does not start | Power cord not plugged in; Door not closed properly; Program not selected; 'Start/Pause' button not pressed. | Check power connection; Ensure door is latched; Select a program; Press 'Start/Pause'. |
| No water intake | Water tap closed; Water inlet hose kinked or blocked; Water pressure too low. | Open water tap; Straighten hose, check for blockages; Check household water pressure. |
| Water not draining | Drain hose kinked or blocked; Drain filter blocked. | Straighten drain hose, check for blockages; Clean the drain filter (refer to Section 3.2). |
| Excessive vibration/noise | Machine not level; Transport bolts not removed; Uneven load in drum. | Adjust leveling feet; Remove transport bolts (refer to Section 1.1); Redistribute laundry evenly. |
| Poor washing results | Incorrect detergent dosage; Overloading; Wrong program selected. | Use correct detergent amount; Do not overload; Select appropriate program for fabric type and soil level. |
| Error codes on display | Specific malfunction. | Refer to the hOn app or the full user manual for specific error code meanings and solutions. |
5. Specifications
| Feature | Detail |
|---|---|
| Model | RO14126DWMST-S |
| Brand | CANDY |
| Capacity | 12 kg |
| Maximum Spin Speed | 1400 rpm |
| Energy Class | A |
| Product Dimensions (HxWxD) | 85 x 60 x 67 cm |
| Item Weight | 77 kg |
| Color | White |
| Material | Stainless Steel, Plastic, Glass |
| Voltage | 230 Volts |
| Sound Level | 54 Decibels |
| Display Style | LED |
| Number of Programs | 15 (plus 40+ via hOn app) |
| Special Features | Mix Power System, Wi-Fi + Bluetooth Connectivity, Steam Function |
| Installation Method | Freestanding |
| Controls Type | Touch |
6. Warranty Information
This CANDY washing machine is covered by a manufacturer's warranty. Please refer to the warranty card included with your appliance for specific terms, conditions, and duration of coverage. In case of a defect, you may be eligible for repair or replacement. A 14-day return policy from the date of delivery typically applies for eligible purchases.
7. Customer Support
For further assistance, technical support, or to schedule a service appointment, please visit the official CANDY website or contact their customer service department. You can find contact details on the CANDY website or in the documentation provided with your appliance.
Official CANDY Website: www.candy-group.com