QNAP TVS-h474-PT-8G-US 4-Bay Desktop NAS Instruction Manual

1. Introduction

The QNAP TVS-h474-PT-8G-US is a high-performance 4-bay desktop Network Attached Storage (NAS) solution designed for small to medium-sized businesses (SMBs). It features an Intel Pentium Gold dual-core processor and 8GB DDR4 RAM, providing a secure, reliable, and efficient platform for data storage, sharing, and management. This manual provides essential information for setting up, operating, and maintaining your NAS device.

Key Features:

• Intel Pentium Gold G7400 2-core/4-thread 3.7 GHz processor and 8GB DDR4 RAM (up to 64GB)
• Dual M.2 PCIe Gen3x2 NVMe SSD slots for cache acceleration or SSD storage pools
• Dual 2.5GbE (2.5G/1G/100M) ports for accelerated file sharing and large file transfers
• Multiple USB 3.2 Gen 2 ports (Type-A & Type-C) with up to 10Gb/s transfer speeds
• 4K media playback and real-time transcoding via HDMI 1.4b (4K @30Hz) output
• PCIe Gen 4 expandability for 10/25GbE connectivity
• Business-class backup center supporting cloud data and VM backup/restore

2. Package Contents

Verify that all items are present in the package:

• QNAP TVS-h474-PT-8G-US NAS Unit
• Power Adapter
• Power Cord
• Ethernet Cable (Cat 5e)
• Hard Drive Screws
• Drive Bay Keys
• Quick Installation Guide
• Warranty Information

3. Product Overview

The QNAP TVS-h474-PT-8G-US features a compact and robust design, integrating seamlessly into various environments. Below are visual representations of the device's exterior and internal components.

Image 3.1: Front view of the QNAP TVS-h474-PT-8G-US NAS, showing the four drive bays, status indicators, USB port, and power button.

Image 3.2: Rear view of the QNAP TVS-h474-PT-8G-US NAS, highlighting the dual 2.5GbE ports, USB ports, HDMI output, and cooling fan.

Image 3.3: Internal view of the QNAP TVS-h474-PT-8G-US NAS, showing the motherboard, CPU heatsink, and fan assembly.

4. Hardware Installation

Installing Hard Drives:

1. Unlock and Remove Drive Tray: Use the provided key to unlock the desired drive bay. Press the release latch and pull the drive tray out of the NAS unit.
2. Install Hard Drive: Place your 3.5-inch or 2.5-inch SATA hard drive (HDD) or solid-state drive (SSD) into the drive tray. Secure it with the provided screws. For 3.5-inch HDDs, typically no screws are needed as the tray's side clips will hold it in place. For 2.5-inch drives, use the smaller screws.
3. Insert Drive Tray: Carefully slide the loaded drive tray back into the empty bay until it clicks into place. Ensure it is fully seated.
4. Lock Drive Tray (Optional): Use the key to lock the drive tray for added security.

5. Initial Setup

Connecting the NAS:

1. Connect Network Cable: Connect one end of the provided Ethernet cable to a 2.5GbE port on the rear of the NAS and the other end to your router or network switch.
2. Connect Power: Connect the power adapter to the DC-in port on the rear of the NAS, then plug the power cord into an electrical outlet.
3. Power On: Press the power button on the front panel of the NAS. The system will begin booting up.

Software Installation (QTS Smart Installation):

Once the NAS is powered on and connected to your network, you can proceed with the software installation using the QTS Smart Installation system. This process typically involves:

• Accessing the NAS via a web browser on a computer connected to the same network.
• Following on-screen prompts to initialize disks, set up RAID configurations, and create user accounts.
• Updating the firmware to the latest available version for optimal performance and security.

6. Operating the NAS

The QNAP TVS-h474-PT-8G-US runs on the QTS operating system, providing a user-friendly interface for managing your data and applications.

File Management and Sharing:

• Use the File Station application to browse, upload, download, and manage files on your NAS.
• Create shared folders and set user permissions for collaborative work.
• Utilize the dual 2.5GbE ports for high-speed file transfers across your network.

Multimedia Streaming:

The NAS supports 4K media playback and real-time transcoding. Connect a display via the HDMI 1.4b port (4K @30Hz) to enjoy multimedia content directly from your NAS.

Backup and Recovery:

Leverage the built-in backup center to protect your data. This includes support for backing up cloud data and virtual machines (VMs), ensuring data integrity and availability.

USB Quick Copy:

The front USB 3.2 Gen 2 port features a quick copy button, allowing you to rapidly back up data from external USB devices to your NAS with a single press.

7. Maintenance

Regular maintenance ensures the longevity and optimal performance of your QNAP NAS.

• Firmware Updates: Regularly check for and install the latest firmware updates through the QTS interface to benefit from new features, security patches, and performance improvements.
• Disk Health Check: Monitor the health of your hard drives using the Storage & Snapshots application in QTS. Replace failing drives promptly.
• Cleaning: Keep the NAS unit clean and free from dust. Ensure ventilation areas and fans are not obstructed to prevent overheating.
• Data Backup: Implement a robust backup strategy, including local and offsite backups, to protect against data loss.

8. Troubleshooting

If you encounter issues with your QNAP TVS-h474-PT-8G-US NAS, refer to the following common troubleshooting steps:

• No Power: Ensure the power cord is securely connected to both the NAS and the electrical outlet. Check if the power adapter is functioning correctly.
• Network Connectivity Issues: Verify that the Ethernet cable is properly connected to the NAS and your router/switch. Check network settings in QTS and ensure the NAS has a valid IP address.
• Drive Not Detected: Ensure hard drives are correctly installed in their trays and fully seated in the bays. Check drive health in QTS.
• Slow Performance: Check network bandwidth, CPU/RAM usage in QTS. Consider adding SSD cache or upgrading RAM if performance bottlenecks persist.
• System Not Booting: If the system does not boot, try restarting the NAS. If the issue persists, consult the QNAP support website or contact technical support.

9. Specifications

10. Warranty and Support

Each QNAP product comes with a complete service warranty that guarantees excellent service and peace of mind. For additional coverage, you can purchase the QNAP Extended Warranty Service.

• Standard Warranty: Refer to the included warranty information for details on the standard coverage period.
• Extended Warranty: To be eligible for a warranty extension, register your QNAP product within 9 months after purchase. Purchasing the extension can stretch your warranty coverage up to 5 years.
• Online Support: Visit the official QNAP support website for FAQs, knowledge base articles, and to create a support ticket.