1. Introduction
This manual provides comprehensive instructions for the installation, operation, and maintenance of the Tiandy TC-C38WS 8MP IR Bullet Camera. Please read this manual thoroughly before using the product to ensure proper setup and functionality. Retain this manual for future reference.
2. Safety Information
- Ensure the power supply voltage is correct before connecting the camera.
- Do not expose the camera to extreme temperatures, humidity, or corrosive environments.
- Avoid pointing the camera directly at strong light sources, as this may damage the image sensor.
- Handle the camera with care. Do not drop or subject it to strong impact.
- All installation and service should be performed by qualified personnel.
- Disconnect power before cleaning or performing maintenance.
3. Package Contents
Verify that all items are present and in good condition upon opening the package. If any items are missing or damaged, contact your supplier immediately.
- Tiandy TC-C38WS 8MP IR Bullet Camera
- Mounting Hardware (screws, wall plugs)
- Quick Start Guide (refer to this manual for detailed instructions)
- Waterproof Connector for Ethernet Cable
4. Product Overview
4.1 Camera Components
The Tiandy TC-C38WS camera features a robust full metal housing designed for outdoor use. Key components include the lens, IR LEDs, microphone, and mounting bracket.
Figure 4.1: Front-side view of the Tiandy TC-C38WS IR Bullet Camera, showing the lens, IR illuminators, and the Tiandy logo on the white metal housing.
Figure 4.2: Angled view of the Tiandy TC-C38WS IR Bullet Camera, highlighting the adjustable mounting bracket and the camera's robust construction.
4.2 Key Features
- High Resolution: Up to 3840x2160 at 20fps (8 Megapixels) for clear imaging.
- Image Sensor: 1/2.8" CMOS Sensor for enhanced low-light performance.
- Wide Dynamic Range (WDR): 120dB WDR for balanced images in high-contrast scenes.
- Smart IR: Infrared illumination with a range of up to 50 meters (164 feet) for night vision.
- Fixed Lens: Available in 2.8mm focal length, providing a wide horizontal field of view of 100.1°.
- On-board Storage: Built-in MicroSD card slot supporting up to 512 GB for local recording.
- Built-in Microphone: For audio monitoring.
- Power Options: Supports 12VDC and Power over Ethernet (PoE 802.3af).
- Video Analytics: Includes Tripwire and Perimeter detection.
- Full Metal Housing: Durable construction suitable for outdoor environments.
5. Setup
5.1 Physical Installation
The camera is designed for wall or ceiling mounting. Ensure the mounting surface is strong enough to support the camera's weight.
- Select a Location: Choose a location that provides the desired field of view and is within reach of power and network cables.
- Mark Drilling Holes: Use the mounting template (if provided) or the camera base to mark the positions for drilling holes.
- Drill Holes: Drill pilot holes and insert wall plugs if mounting on masonry.
- Secure the Camera: Attach the camera's mounting bracket to the surface using the provided screws.
- Adjust Angle: Loosen the adjustment screws on the bracket to pan (0-360°), tilt (0-75°), and rotate (0-360°) the camera to the desired viewing angle. Tighten the screws once adjusted.
Figure 5.1: Dimensional drawing of the Tiandy TC-C38WS camera, showing measurements in millimeters for installation planning.
5.2 Wiring and Power Connection
The camera supports both 12VDC power and Power over Ethernet (PoE).
- Ethernet Connection: Connect a standard RJ45 Ethernet cable to the camera's network port. Use the waterproof connector for outdoor installations to protect against moisture.
- Power Connection (if not using PoE): Connect a 12VDC power adapter (not included) to the camera's power input. Ensure the power supply meets the camera's requirements.
- PoE Connection: If using a PoE-enabled switch or injector, simply connect the Ethernet cable. Power will be supplied through the network cable, eliminating the need for a separate power adapter.
5.3 Initial Configuration
After physical installation and power-up, the camera can be accessed and configured via a network connection.
- Network Connection: Ensure the camera is connected to your local network.
- IP Address Discovery: Use the manufacturer's IP search tool or a network scanner to find the camera's IP address on your network.
- Access Web Interface: Open a web browser and enter the camera's IP address. You will be prompted to log in. Refer to the camera's default credentials (usually found in the quick start guide or on the camera label).
- Change Default Password: For security, immediately change the default password upon first login.
- Basic Settings: Configure network settings, date and time, and video stream parameters as needed.
6. Operating Instructions
6.1 Live View and Recording
Access the camera's web interface or a compatible Network Video Recorder (NVR) software to view live footage and manage recordings.
- Live View: Navigate to the 'Live View' section in the web interface to see real-time video from the camera.
- Manual Recording: Most NVRs or software clients allow for manual recording initiation.
- Scheduled Recording: Set up recording schedules based on time or events (e.g., motion detection).
- Playback: Use the playback function in your NVR or software to review recorded footage from the MicroSD card or network storage.
6.2 Advanced Features
- Motion Detection: Configure motion detection zones and sensitivity in the camera's settings. When motion is detected, the camera can trigger recording, send notifications, or activate alarms.
- Smart IR: The camera automatically adjusts IR intensity to prevent overexposure of objects close to the camera, ensuring balanced night vision.
- WDR (Wide Dynamic Range): Enable WDR in settings to improve image clarity in scenes with both very bright and very dark areas.
- On-board Storage: Insert a MicroSD card (up to 512 GB) into the designated slot. Configure recording settings to utilize local storage for continuous or event-based recording.
- Video Analytics: The camera supports Tripwire and Perimeter detection. Configure these features in the 'Event' or 'Smart Analysis' section of the web interface to define specific detection rules and actions.
- Audio: The built-in microphone allows for audio monitoring. Ensure audio recording is enabled in the settings if desired.
7. Maintenance
- Cleaning: Regularly clean the camera lens with a soft, dry cloth. For stubborn dirt, use a mild lens cleaning solution. Do not use harsh chemicals.
- Firmware Updates: Periodically check the Tiandy official website for firmware updates. Updating firmware can improve performance, add new features, and enhance security. Follow the provided instructions carefully during the update process.
- Storage Management: If using a MicroSD card, regularly check its status and ensure it has sufficient space. Back up important recordings as needed.
- Cable Inspection: Periodically inspect all cables and connections for wear, damage, or corrosion, especially in outdoor environments.
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No image on live view | No power; Network connection issue; Incorrect IP address | Check power supply/PoE; Verify Ethernet cable connection; Confirm camera's IP address and network settings. |
| Image is blurry or unclear | Dirty lens; Condensation; Incorrect focus (less likely with fixed lens) | Clean the lens; Allow camera to acclimate to temperature; Ensure protective film is removed. |
| Night vision not working | IR LEDs blocked; IR settings disabled | Clear any obstructions; Check IR settings in the web interface. |
| Cannot access camera via network | IP address conflict; Firewall blocking; Incorrect network settings | Check for IP conflicts; Adjust firewall settings; Verify camera and router network configurations. |
| Motion detection not triggering | Sensitivity too low; Detection zone not configured; Event actions not set | Increase sensitivity; Redraw detection zones; Configure recording or notification actions for motion events. |
9. Specifications
The following table details the technical specifications of the Tiandy TC-C38WS camera:
| Feature | Specification |
|---|---|
| Model | TC-C38WS I5/E/Y/M/2.8mm/V4.0 |
| Image Sensor | 1/2.8" CMOS |
| Max. Resolution | 3840x2160 (8MP) |
| Frame Rate | Up to 20fps (3840x2160), 30fps (1280x720) |
| Min. Illumination | Color: 0.003Lux@ (F1.6, AGC ON), B/W: 0Lux with IR |
| Lens Type | Fixed, 2.8mm |
| Field of View (FOV) | Horizontal: 100.1° (2.8mm) |
| IR Range | Up to 50m (164 feet) with Smart IR |
| Wide Dynamic Range (WDR) | 120dB |
| Video Compression | S+265/H.265/H.264/M-JPEG |
| Audio I/O | Built-in Mic |
| On-board Storage | MicroSD card slot, up to 512 GB |
| Network Interface | 1 RJ45 10M/100M self-adaptive Ethernet port |
| Protocols | TCP/IP, HTTP, HTTPS, DHCP, DNS, RTSP, etc. |
| Power Supply | 12VDC, PoE (802.3af) |
| Power Consumption | Refer to product label for exact consumption |
| Housing Material | Full Metal Housing |
| Dimensions | 6.33 x 2.68 x 2.93 inches (approx. 160.7 x 68 x 74.4 mm) |
| Weight | 1.21 pounds (approx. 0.55 kg) |
| Operating Temperature | Refer to product datasheet |
| Ingress Protection | Refer to product datasheet (typically IP66/IP67 for outdoor cameras) |
10. Warranty and Support
For warranty information, please refer to the warranty card included with your product or consult your point of purchase. Tiandy provides technical support for its products. For assistance, please visit the official Tiandy website or contact their customer service department with your product model and serial number.
Note: Specifications and features are subject to change without notice. Always refer to the latest product documentation from the manufacturer.
