Ingenico Desk/3500/5000 Pole Mount Terminal Stand User Manual

1. Introduction

This manual provides comprehensive instructions for the installation, operation, and maintenance of your Discount Credit Card Supply Ingenico Desk/3500/5000 Pole Mount Terminal Stand with Round Freestanding Mobility Base Plate. This product is designed to securely hold your Ingenico Desk/3500 or Desk/5000 payment terminal, enhancing accessibility and protecting the device.

Image 1.1: The Ingenico Desk/3500/5000 Pole Mount Terminal Stand. This image shows the complete stand assembly, featuring the black base plate, the central pole, and the terminal holder designed for Ingenico Desk series devices.

2. Package Contents

Please verify that all the following components are included in your package:

• 1x ENS Tailwind Pole Mount Terminal Stand (for Ingenico Desk/3500/5000)
• 1x Round Freestanding Mobility Base Plate (8-inch diameter)
• 3x Mounting Screws
• 4x Silicone Rubber Feet (pre-attached or separate)

Image 2.1: The freestanding round base plate and included mounting screws. This image displays the circular black base plate with three screw holes and the three small silver screws used for assembly.

Note: The Ingenico Desk/3500 or Desk/5000 payment terminal is not included with this stand.

3. Setup Instructions

Follow these steps to assemble and set up your terminal stand:

1. Unpack Components: Carefully remove all items from the packaging and ensure all components listed in Section 2 are present.
2. Attach Stand to Base Plate: Align the bottom of the pole mount terminal stand with the screw holes on the freestanding round base plate.
3. Secure with Screws: Insert the three provided mounting screws into the aligned holes and tighten them securely using a screwdriver. Do not overtighten.
4. Apply Silicone Feet (if separate): If the silicone rubber feet are not pre-attached, peel off their adhesive backing and place them evenly on the underside of the base plate to prevent slippage.
5. Mount Payment Terminal: Carefully place your Ingenico Desk/3500 or Desk/5000 payment terminal into the holder on the pole mount stand. Ensure it latches securely into place.
6. Position Stand: Place the assembled stand with the terminal on your desired countertop or surface. The freestanding design allows for flexible placement without permanent mounting.

Image 3.1: The terminal stand fully assembled with an Ingenico Desk/3500/5000 payment terminal. This image illustrates the payment terminal securely seated in the stand, ready for use.

4. Operating Instructions

The terminal stand is designed for ease of use and enhanced customer interaction:

• Tilting Mechanism: The pole mount terminal stand features a 140-degree tilt capability. This allows you to adjust the screen angle for optimal viewing by both the merchant and the customer during transactions.
• Freestanding Mobility: The 8-inch round base plate with silicone rubber feet provides stability while allowing the stand to be easily repositioned on the countertop as needed, without requiring permanent installation.
• Secure Latch and Lock: The terminal holder is equipped with a latch and lock mechanism to securely hold your Ingenico Desk/3500/5000 device in place, protecting it from accidental drops or damage.

Image 4.1: Demonstration of the stand's 140-degree tilting capability. This image highlights the pivot point of the stand, indicating its adjustable angle for improved visibility and user comfort.

5. Maintenance

To ensure the longevity and proper functioning of your terminal stand, follow these maintenance guidelines:

• Cleaning: Wipe the stand and base plate with a soft, damp cloth. Avoid using abrasive cleaners or solvents, as these can damage the finish.
• Inspection: Periodically check all screws and connections to ensure they remain tight. Retighten if necessary.
• Silicone Feet: Ensure the silicone rubber feet are clean and free of debris to maintain optimal grip and prevent slippage.

6. Troubleshooting

This section addresses common issues you might encounter:

• Stand feels wobbly:
  • Ensure all three mounting screws connecting the stand to the base plate are securely tightened.
  • Verify that the stand is placed on a flat, stable surface.
• Terminal does not fit or is loose:
  • Confirm that your payment terminal is an Ingenico Desk/3500 or Desk/5000 model. This stand is specifically designed for these models.
  • Ensure the terminal is correctly aligned and fully seated into the latch and lock mechanism.
• Stand slides on countertop:
  • Check that the silicone rubber feet on the underside of the base plate are clean and intact.
  • Ensure the countertop surface is clean and dry.

7. Specifications

8. Warranty and Support

For warranty information or technical support regarding your Discount Credit Card Supply Ingenico Desk/3500/5000 Pole Mount Terminal Stand, please contact the manufacturer or your point of purchase. Refer to the packaging or the seller's website for specific contact details.

You can visit the Discount Credit Card Supply Store on Amazon for more information or to contact their support.