Introduction
Welcome to the ESKUTE Polluno 28" Electric Bike user manual. This guide provides essential information for the safe and efficient operation, maintenance, and care of your new electric bicycle. The Polluno is designed as a reliable companion for daily commutes and urban travel, featuring a convenient step-through frame and advanced electric assistance. Please read this manual thoroughly before your first ride to ensure proper assembly, safe usage, and to maximize the lifespan of your e-bike.
Figure 1: ESKUTE Polluno 28" Electric Bike
This image shows the ESKUTE Polluno 28" Electric Bike in black, viewed from the side. It highlights the step-through frame, integrated battery, front suspension, and rear rack.
Setup and Initial Assembly
Your ESKUTE Polluno electric bike arrives approximately 85%-90% pre-assembled. Final assembly steps are straightforward and typically involve attaching the handlebars, front wheel, headlight, and kickstand.
Package Contents:
- ESKUTE Polluno Electric Bike (partially assembled)
- LED Display
- LED Headlight
- Taillight
- Horn
- Fenders (front and rear)
- Rear Rack
- Battery Charger
- Assembly Tools (wrenches, screwdrivers)
- User Manual (this document)
Assembly Steps:
- Carefully remove the bike and all components from the packaging. Retain packaging for future transport or storage.
- Attach the handlebars, ensuring all cables are routed correctly and not pinched. Tighten securely.
- Install the front wheel, making sure it is centered and the quick-release skewer or axle nuts are tightened properly.
- Mount the front LED headlight and rear taillight. Connect any necessary wiring.
- Attach the kickstand.
- Inflate tires to the recommended pressure indicated on the tire sidewall.
- Perform a thorough safety check: ensure all bolts are tightened, brakes are functional, and gears shift smoothly.
For a visual guide, a detailed installation video is available from ESKUTE. Please refer to the official ESKUTE website or contact customer support for access.
Operating Your ESKUTE Polluno
Powering On/Off and Display:
The ESKUTE Polluno features an intuitive LED display that provides essential riding information and allows you to control the electric assist levels.
Figure 2: LED Display and ESKUTE App Connectivity
This image shows a close-up of the ESKUTE Polluno's handlebar-mounted LED display, indicating speed and battery level. The text overlay mentions staying connected via the Smartapp and charging via USB Type-C.
- Power On: Press and hold the power button on the display.
- Power Off: Press and hold the power button again.
- Assist Levels: Use the '+' and '-' buttons to cycle through 5 levels of pedal assistance (1-5). Level 1 provides minimal assistance, while Level 5 provides maximum assistance.
- Information Display: The display shows current speed, battery level, and assist level.
- Smart App: Connect your e-bike to the ESKUTE Smartapp via Bluetooth for additional features, ride data, and settings.
Gears and Braking:
Your Polluno is equipped with a 7-speed Shimano transmission system and dual disc brakes for a safe and comfortable riding experience.
Figure 3: Shimano 7-Speed Shifter
This image shows a close-up of the Shimano 7-speed gear shifter on the ESKUTE Polluno's handlebar, emphasizing smooth gear transitions.
- Gear Shifting: Use the Shimano shifter to change between the 7 available gears. Shift to lower gears for climbing hills and higher gears for flat terrain or downhill riding. Always pedal lightly when shifting.
- Braking: The bike features front and rear disc brakes. Apply both brakes simultaneously for effective and controlled stopping. The front brake lever is typically on the left, and the rear on the right.
- Suspension: The front suspension fork helps absorb shocks from uneven terrain, providing a smoother ride.
Battery and Range:
The integrated 36V 14.5Ah battery provides a significant range, allowing you to travel up to 100 km in Pedal Assist System (PAS) mode on a single charge.
Figure 4: Integrated Battery with Samsung Cells
This image highlights the integrated, removable 36V 14.5Ah battery within the ESKUTE Polluno's frame, emphasizing its Samsung cells and long range capability.
The actual range may vary based on terrain, rider weight, assist level used, and weather conditions.
Maintenance
Regular maintenance is crucial for the longevity and safe operation of your ESKUTE Polluno electric bike.
Battery Charging:
The battery can be fully charged in approximately 5 hours.
Figure 5: Plug & Go Charging
This image illustrates the charging process for the ESKUTE Polluno electric bike, showing the charging cable connected to the bike and a wall outlet. It highlights the quick 5-hour charging time.
- Use only the original charger provided with your bike.
- Charge the battery in a dry, well-ventilated area, away from flammable materials.
- Do not leave the battery charging unattended for extended periods.
- It is recommended to charge the battery when the indicator reaches orange, rather than waiting for it to be completely depleted.
General Care:
- Cleaning: Clean your bike regularly with a damp cloth and mild soap. Avoid high-pressure washing, especially near electrical components.
- Tires: Check tire pressure before each ride. Proper inflation improves efficiency and prevents punctures.
- Brakes: Periodically check brake pads for wear and ensure brake levers provide firm and responsive braking. Adjust as needed.
- Chain: Keep the chain clean and lubricated for smooth gear changes and to prevent wear.
- Fasteners: Regularly inspect all bolts and fasteners to ensure they are tight and secure.
- Storage: Store your bike in a cool, dry place, away from direct sunlight and extreme temperatures. If storing for extended periods, ensure the battery is partially charged (around 50-70%) and recharge it every few months.
Troubleshooting
This section addresses common issues you might encounter with your ESKUTE Polluno electric bike.
| Problem | Possible Cause | Solution |
|---|---|---|
| Bike does not power on. | Battery is depleted or not properly seated. | Charge the battery. Ensure the battery is fully inserted and locked into the frame. |
| Motor not providing assistance. | Assist level is set to 0. Brake levers are engaged. Sensor issue. | Increase assist level on the display. Release brake levers completely. Check for any loose connections to the motor or sensors. |
| Short battery range. | Low tire pressure. Frequent use of high assist levels. Heavy loads. Cold weather. | Inflate tires to recommended pressure. Use lower assist levels when possible. Reduce load. Battery performance can be reduced in cold temperatures. |
| Gears are not shifting smoothly. | Dirty or unlubricated chain. Derailleur out of adjustment. | Clean and lubricate the chain. Consult a bike mechanic for derailleur adjustment if needed. |
| Brakes feel spongy or ineffective. | Worn brake pads. Cable stretch. | Inspect and replace worn brake pads. Adjust brake cable tension. If issues persist, consult a professional. |
If you encounter problems not listed here or require further assistance, please contact ESKUTE customer support. Do not attempt complex repairs yourself unless you are qualified.
Specifications
| Feature | Detail |
|---|---|
| Product Dimensions | 84 x 25 x 148 cm |
| Weight | 27 kg (59.5 lbs) |
| Model Number | MYT-28 |
| Recommended Age | Adults |
| Bike Type | Electric City Bike |
| Brake Type | Disc Brake |
| Color | Polluno (Black) |
| Frame Material | Aluminum |
| Number of Speeds | 7 (Shimano) |
| Power Source | Electric |
| Special Features | Lightweight, Integrated Design |
| Suspension Type | Front Suspension |
| Wheel Size | 28 Inches |
| Motor Wattage | 250 Watts (BAFANG Brushless) |
| Battery | 36V 14.5Ah Lithium-ion (Samsung Cells) |
| Max Range (PAS) | Up to 100 km (62 miles) |
| Charging Time | Approx. 5 hours |
| Max Speed (Assisted) | 25 km/h |
Warranty and Support
ESKUTE is committed to providing high-quality products and excellent customer service.
Warranty Information:
Your ESKUTE Polluno electric bike comes with a manufacturer's warranty. Specific warranty terms and conditions, including coverage for components like the battery and motor, are subject to the purchase agreement and regional regulations. Please refer to your purchase documentation or the official ESKUTE website for detailed warranty information.
Customer Support:
If you have any questions, concerns, or require technical assistance, please do not hesitate to contact ESKUTE customer service.
- For support, visit the official ESKUTE website or refer to the contact information provided at the point of purchase.
- When contacting support, please have your model number (MYT-28) and purchase details ready.
