Introduction
This manual provides essential information for setting up, operating, maintaining, and troubleshooting your TomTom GO Expert Truck Sat Nav. Please read it carefully to ensure optimal performance and safe use of your device.
The TomTom GO Expert is designed for professional large vehicle navigation, offering custom routing and POIs for buses, trucks, and coaches, along with live alerts for various road restrictions.
What's in the Box
Upon opening the package, verify that all components are present:
- TomTom GO Expert Device
- Car Charger
- Click-and-Drive Mount
- Quick Start Guide
Image: Front view of the TomTom GO Expert Sat Nav device, showing its 5-inch capacitive screen and the TomTom logo at the bottom.
Setup
1. Mounting the Device
- Clean the Windshield: Ensure the area where you intend to mount the device is clean and dry.
- Attach the Mount: Securely attach the Click-and-Drive mount to your windshield or dashboard. Press the suction cup firmly against the surface and flip the lever to lock it in place.
- Connect the Device: Slide the TomTom GO Expert device onto the mount until it clicks securely.
Image: The TomTom GO Expert Sat Nav device attached to its Click-and-Drive mount, viewed from an angle, showing the suction cup base.
2. Powering On and Charging
- Connect the Car Charger: Plug the car charger into your vehicle's 12V power outlet.
- Connect to Device: Connect the other end of the charger to the TomTom GO Expert device.
- Initial Charge: Allow the device to charge for at least 30 minutes before first use, or until the battery indicator shows sufficient charge.
Image: Side profile of the TomTom GO Expert Sat Nav device, showing its slim design and how it connects to the Click-and-Drive mount.
3. Initial Setup and Wi-Fi Connection
- Follow the on-screen prompts to select your language and region.
- Connect to a Wi-Fi network for quick map updates and traffic information. Navigate to Settings > Wi-Fi and select your network.
- Configure your vehicle profile (truck, bus, coach) by entering dimensions, weight, and other relevant details. This is crucial for custom routing.
Operating Your Device
Navigation Basics
- Entering a Destination: Tap the search icon on the main menu and enter an address, POI, or coordinates.
- Custom Routing: The device will automatically calculate routes based on your configured vehicle profile, avoiding unsuitable roads for large vehicles.
- Live Traffic Updates: With an active Wi-Fi connection, the device provides real-time traffic information to help you avoid delays.
- Lane Guidance: The device displays clear lane guidance to help you prepare for exits and turns.
- Voice Control: Use voice commands for hands-free operation. Refer to the on-screen guide for available commands.
Map Updates and Services
Your TomTom GO Expert receives 3X faster updates via Wi-Fi. Ensure your device is connected to a stable Wi-Fi network to download the latest maps and software updates conveniently and at no extra cost.
- Map Updates: Navigate to Settings > Updates & New Items to check for and install map updates.
- Speed Camera Alerts: The device includes 1 year of speed camera alerts. Ensure this service is active for safer driving.
Maintenance
- Cleaning: Use a soft, lint-free cloth to clean the screen and device casing. Do not use abrasive cleaners or solvents.
- Software Updates: Regularly check for and install software updates via Wi-Fi to ensure optimal performance and access to new features.
- Battery Care: To prolong battery life, avoid exposing the device to extreme temperatures. If storing for an extended period, ensure the battery is partially charged.
- Storage: When not in use, store the device in a cool, dry place, away from direct sunlight.
Troubleshooting
Common Issues and Solutions
- Device Not Powering On:
- Ensure the car charger is securely connected to both the device and the vehicle's power outlet.
- Check the vehicle's power outlet for functionality.
- Try resetting the device by holding the power button for 15-20 seconds.
- No GPS Signal:
- Ensure the device has a clear view of the sky. Obstructions like tall buildings or tunnels can block the signal.
- Move to an open area and allow the device a few minutes to acquire satellites.
- Check for any pending software updates that might improve GPS performance.
- Map Not Updating:
- Verify that the device is connected to a stable Wi-Fi network.
- Ensure there is sufficient storage space on the device for the new map data.
- Restart the device and try the update again.
- Touchscreen Unresponsive:
- Perform a soft reset by holding the power button until the device restarts.
- Ensure the screen is clean and free of debris.
Specifications
| Feature | Detail |
|---|---|
| Product Dimensions | 5.51 x 0.79 x 3.54 inches |
| Item Weight | 12.7 ounces |
| Model Number | 1YB5.002.20 |
| Batteries | 1 Lithium Ion battery required (included) |
| Operating System | Windows (internal OS) |
| Connectivity Technologies | Bluetooth, Wireless (Wi-Fi) |
| Special Features | Bluetooth, Lane Assist, Touchscreen |
| Human Interface Input | Touchscreen |
| Color | Black |
| Vehicle Service Type | Bus, Truck |
| Screen Size | 5 Inches |
| Map Type | Worldwide |
| Audio Output Mode | Speaker |
Warranty and Support
For detailed warranty information and technical support, please visit the official TomTom support website or refer to the warranty card included with your product.
Online Support: www.tomtom.com/support
Ensure you have your device's serial number and model number (1YB5.002.20) ready when contacting support.
