1. Introduction
This manual provides comprehensive instructions for the setup, operation, and maintenance of your Royal Alpha 2000ML Electronic Cash Register. Designed for high-traffic environments, this register facilitates efficient transaction processing and data management. Please read this manual thoroughly to ensure proper use and to maximize the lifespan of your device.

Figure 1: Front view of the Royal Alpha 2000ML Electronic Cash Register, showing the main unit with its alphanumeric display, keyboard, and receipt printer.
2. Setup
2.1 Unpacking and Placement
- Carefully remove all components from the packaging. Retain packaging for future transport or storage.
- Place the cash register on a stable, flat surface, ensuring adequate ventilation around the unit.
- Ensure the power outlet is easily accessible and meets the electrical requirements specified in the Specifications section.
2.2 Connecting Peripherals
The Royal Alpha 2000ML features various ports for connecting external devices. Refer to the image below for port locations.

Figure 2: Side view of the cash register, highlighting various connectivity ports for peripherals such as barcode scanners or external displays.
- Power Cable: Connect the power cable to the designated port on the rear of the unit and then to a power outlet.
- Cash Drawer: The cash drawer is typically pre-connected or connects via a dedicated cable to the main unit. Ensure it is securely attached.
- SD Card Slot: An SD card slot is available for accounting data transfers to a PC. Insert the SD card firmly into the slot.
2.3 Initial Power On and Basic Configuration
- Turn on the cash register using the power switch, usually located on the side or rear.
- The large 10-line LCD user display will illuminate. Follow the on-screen prompts for initial setup, which may include setting the date, time, and currency.
- Utilize the alpha keyboard for programming and data entry during the setup process.
3. Operating Instructions
3.1 Basic Transaction Processing
The Royal Alpha 2000ML is designed for efficient transaction processing. The alphanumeric thermal printer provides clear receipts.
- Entering Items: Use the numeric keypad and department keys to enter product prices and assign them to specific departments. The register supports up to 200 departments and 7000 Price Look-Ups (PLUs).
- Quantity Entry: For multiple items, enter the quantity followed by the item price or PLU.
- Subtotal: Press the SUBTOTAL key to view the current transaction total.
- Payment: Enter the amount received from the customer and press the appropriate payment key (e.g., CASH, CREDIT). The register will calculate and display the change due.
- Receipt Printing: A receipt will automatically print after the transaction is finalized.

Figure 3: The cash drawer of the Royal Alpha 2000ML, open and organized with various denominations of currency and coins.
3.2 Clerk Management
The system supports up to 40 clerk IDs, allowing for individual sales tracking and accountability.
- Logging In: Before starting transactions, each clerk should log in using their assigned ID. Consult the programming guide for setting up clerk IDs.
- Logging Out: Clerks should log out at the end of their shift to ensure accurate sales reporting.
3.3 Customer Display
The external customer display shows the transaction total, providing transparency for customers.

Figure 4: Close-up view of the customer display, showing a transaction total of "20.00".
3.4 Data Transfer
The integrated SD card slot allows for efficient transfer of accounting data to a personal computer for detailed analysis and record-keeping.
- Exporting Data: Refer to the register's programming manual for instructions on how to export sales and accounting data to an SD card.
- Importing Data: Once exported, the SD card can be inserted into a computer to access the data files.
4. Maintenance
4.1 Cleaning
- Exterior: Wipe the exterior surfaces with a soft, damp cloth. Avoid abrasive cleaners or solvents.
- Display: Use a soft, lint-free cloth specifically designed for electronic displays. Do not spray cleaning solutions directly onto the screen.
- Printer Area: Regularly remove paper dust and debris from the printer area to ensure optimal performance.
4.2 Paper Roll Replacement
The alphanumeric thermal printer requires thermal paper rolls. Replace the roll when the "Paper End" indicator appears or when the print becomes faint.
- Open the printer cover.
- Remove the old paper roll core.
- Insert a new thermal paper roll, ensuring the paper feeds correctly into the printer mechanism.
- Close the printer cover securely.
5. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Register does not power on. | Power cable disconnected; power outlet malfunction. | Check power cable connection; try a different outlet. |
| Printer not printing or printing faintly. | Paper roll empty or incorrectly loaded; thermal head dirty. | Replace paper roll, ensuring correct orientation; clean thermal head gently with a soft cloth. |
| Cash drawer not opening. | Drawer lock engaged; connection issue; mechanical obstruction. | Ensure drawer is unlocked; check cable connection; remove any obstructions. |
| Display shows error message. | Programming error; internal malfunction. | Refer to the detailed programming manual for specific error codes; power cycle the unit. |
6. Specifications
| Feature | Detail |
|---|---|
| Model Number | 89396T |
| Brand | Royal |
| Manufacturer | ROYAL CONSUMER PRODUCTS |
| Printer Type | Alphanumeric Thermal Printer |
| Display | 10-line LCD User Display |
| Departments | Up to 200 |
| Price Look-Ups (PLUs) | Up to 7000 |
| Clerk IDs | Up to 40 |
| Data Transfer | SD Card Slot |
| Material Type | Polycarbonate |
| Color | Black |
| Item Weight | 19.26 pounds |
| Product Dimensions | 16.5 x 12.75 x 11.75 inches |
7. Warranty and Support
For warranty information and technical support, please refer to the documentation included with your purchase or visit the official Royal Consumer Products website. Keep your purchase receipt as proof of purchase for warranty claims.
Manufacturer: ROYAL CONSUMER PRODUCTS
Brand: Royal





