OBERSTER OB-11

OBERSTER 9-in-1 USB C Hub Dual HDMI Adapter (Model: OB-11) - Instruction Manual

Comprehensive guide for setup, operation, and troubleshooting.

1. Introduction

This instruction manual provides detailed information on how to set up, operate, and troubleshoot your OBERSTER 9-in-1 USB C Hub Dual HDMI Adapter, model OB-11. This versatile docking station is designed to expand the connectivity of your USB-C enabled laptop, offering multiple display outputs, high-speed data transfer, and power delivery.

2. Product Overview

The OBERSTER 9-in-1 USB C Hub is a compact and powerful solution for expanding your laptop's capabilities. It features a comprehensive set of ports to enhance your productivity and connectivity.

Diagram of OBERSTER 9-in-1 USB C Hub showing all ports and their labels.

Image 2.1: Overview of the OBERSTER 9-in-1 USB C Hub with labeled ports including Dual HDMI, VGA, USB-C PD, USB 3.0, and TF/SD Card Reader.

Key Features:

  • Dual 4K HDMI Ports: Connect up to two external displays with 4K resolution support.
  • VGA Port: Connect an additional display with 1080P resolution.
  • 100W Power Delivery (PD): Charge your laptop while using the hub.
  • Three USB 3.0 Ports: High-speed data transfer up to 5 Gbps.
  • TF/SD Card Reader: Access files from SD and Micro SD cards.
  • Compact and Portable Design: Easy to carry for travel or business trips.

3. Setup and Compatibility

3.1 System Requirements

Ensure your laptop's USB-C port supports the necessary functions for the hub to operate correctly. The hub requires a USB-C port that supports:

  • Thunderbolt 3 (40Gb/s)
  • USB-C 3.1 Gen 2 (10Gb/s)
  • USB-C 3.1 Gen 1 (with DisplayPort Alternate Mode and Power Delivery)

Note: USB-C 3.1 Gen 1 (5Gb/s, data transfer only) and standard USB-C ports without DisplayPort Alt Mode or Power Delivery are NOT supported for full functionality, especially for video output.

To verify your laptop's USB-C port capabilities, consult your laptop manufacturer's specifications or user manual. Look for a DisplayPort (DP) icon or a Thunderbolt icon next to the USB-C port.

3.2 Connecting the Hub

  1. Connect the USB-C connector of the OBERSTER hub to a compatible USB-C port on your laptop.
  2. For power delivery, connect your laptop's original power adapter to the USB-C PD port on the hub.
  3. Connect your external monitors, USB devices, and memory cards to the respective ports on the hub.

Video 3.1: Demonstration of connecting the OBERSTER 9-in-1 USB C Hub and its various display modes for Windows and macOS systems, including data transfer and charging capabilities.

4. Operating Instructions

4.1 Display Modes

The OBERSTER hub supports various display configurations depending on your operating system.

4.1.1 Windows System Display Modes

For Windows, the hub supports Mirror, Extend, and Collage Display modes.

  • Extend Mode: Allows you to display different content on each connected monitor, expanding your desktop workspace.
  • Mirror Mode: Duplicates your laptop's screen onto all connected external displays.
  • Collage Display Mode: Combines multiple displays into one large virtual display, ideal for panoramic views. This mode is only supported on Windows systems.
Windows Triple Display in Extend Mode showing PC, VGA, and two HDMI monitors with different content.

Image 4.1: Windows Triple Display in Extend Mode (PC + VGA + HDMI 1 + HDMI 2).

Windows Collage Display Mode showing horizontal and vertical configurations.

Image 4.2: Windows Collage Display Mode, demonstrating horizontal and vertical screen arrangements. Note: Collage Mode is exclusive to Windows.

4.1.2 macOS System Display Modes

For macOS, the hub supports Mirror and Extend modes. Please note that macOS typically treats all external displays as a single extended desktop, or mirrors them. Collage Mode is not supported on macOS.

macOS Mirror Mode and Extend Mode with multiple monitors.

Image 4.3: macOS Mirror Mode (VGA + HDMI 1 + HDMI 2 + MacBook) and Extend Mode (VGA + HDMI 1 + HDMI 2 + MacBook). For Extend display, avoid clicking "Mirror display" in settings; macOS only supports mirror mode for the laptop screen to external displays, or extends the desktop across external displays.

4.2 Power Delivery (PD)

The USB-C PD port supports up to 100W fast charging for your laptop. Connect your laptop's power adapter to this port. The hub itself consumes approximately 5W of power, so the actual charging power delivered to your laptop will be 5W less than the adapter's output.

OBERSTER hub connected to a laptop with 100W PD charging and SD/TF card slots.

Image 4.4: The hub providing 100W Power Delivery to a laptop, alongside its SD/TF card reader functionality.

4.3 Super-Speed Data Transmission

The three USB 3.0 ports offer data transfer speeds up to 5 Gbps, which is significantly faster than USB 2.0. This allows for quick transfer of large files from external hard drives, USB flash drives, and other USB devices.

Comparison of USB 3.0 and USB 2.0 speeds, showing USB 3.0 is 10 times faster.

Image 4.5: USB 3.0 ports providing 5Gbps data transfer, 10 times faster than USB 2.0.

4.4 TF/SD Card Reader

The integrated TF (Micro SD) and SD card reader allows for easy access to files from memory cards. The card reader supports speeds up to 104 MB/s.

Important Note: You cannot use the SD and TF cards simultaneously. For Windows systems, only the TF card can be read regardless of which card is inserted first. For Mac systems, only the first inserted card will be read.

5. Maintenance

  • Keep the hub clean and free from dust. Use a soft, dry cloth for cleaning.
  • Avoid exposing the hub to extreme temperatures, humidity, or direct sunlight.
  • Do not attempt to disassemble or repair the hub yourself. This may void the warranty.
  • Disconnect the hub from your laptop when not in use for extended periods.

6. Troubleshooting

ProblemPossible CauseSolution
No display on external monitor(s)
  • Laptop USB-C port does not support DisplayPort Alt Mode.
  • Incorrect display settings on laptop.
  • Loose cable connection.
  • Monitor input not set correctly.
  • Verify laptop USB-C port compatibility (refer to Section 3.1).
  • Check display settings (e.g., "Display Settings" on Windows, "Displays" in System Preferences on macOS) to detect and configure monitors.
  • Ensure all HDMI/VGA cables are securely connected.
  • Select the correct input source on your monitor (e.g., HDMI 1, HDMI 2, VGA).
4K resolution not achieved
  • Monitor does not support 4K.
  • Laptop graphics card limitations.
  • Multiple HDMI connections on Windows.
  • VGA port in use.
  • Ensure your monitor supports 4K resolution.
  • Confirm your laptop's graphics card can output 4K.
  • For Windows, 4K is typically supported only when a single HDMI is connected. With multiple HDMI or VGA, resolution may be limited to 1080P.
  • VGA port is limited to 1080P.
Charging not working or slow
  • Power adapter not connected to PD port.
  • Power adapter wattage too low.
  • Laptop USB-C port does not support PD.
  • Connect your laptop's power adapter to the hub's USB-C PD port.
  • Use a power adapter with sufficient wattage (e.g., 100W for optimal charging).
  • Verify laptop USB-C port compatibility (refer to Section 3.1).
USB devices not recognized
  • Loose connection.
  • Device driver issues.
  • Power draw too high for the hub.
  • Ensure USB devices are securely plugged into the hub.
  • Try connecting the device directly to the laptop to rule out driver issues.
  • If connecting multiple high-power devices, ensure the hub is receiving sufficient power via the PD port.
SD/TF card not readable
  • Both SD and TF cards inserted.
  • Card inserted incorrectly.
  • Card format not supported.
  • Only insert one card (SD or TF) at a time.
  • Ensure the card is inserted fully and in the correct orientation.
  • Check if the card is properly formatted and not corrupted.

7. Specifications

FeatureDetail
Model NumberOB-11
Ports2x HDMI, 1x VGA, 1x USB-C PD, 3x USB 3.0, 1x TF Card Slot, 1x SD Card Slot
HDMI ResolutionUp to 3840x2160@30Hz (single HDMI), 1920x1080@60Hz (dual HDMI or with VGA)
VGA ResolutionUp to 1920x1080@60Hz
USB-C PD InputMax 100W (5W consumed by hub)
USB 3.0 Data SpeedUp to 5 Gbps
Card Reader SpeedUp to 104 MB/s
Dimensions (LxWxH)6.57 x 2.99 x 1.14 inches
Weight4 ounces
Operating System CompatibilityWindows, macOS (specific models listed in Section 3.1)

8. Warranty and Support

OBERSTER products come with a standard manufacturer's warranty. For specific warranty details, please refer to the product packaging or contact OBERSTER customer support.

If you encounter any issues or have questions regarding your OBERSTER 9-in-1 USB C Hub, please contact our customer support team through the retailer's platform or visit the official OBERSTER website for assistance.

© 2023 OBERSTER. All rights reserved.

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