Philips Sonicare HX9990/13
Philips Sonicare DiamondClean 9900 Prestige
Electric Toothbrush User Manual (Model HX9990/13)
Introduction
Welcome to the Philips Sonicare DiamondClean 9900 Prestige Electric Toothbrush user manual. This guide provides essential information on setting up, operating, maintaining, and troubleshooting your new toothbrush. Designed with SenseIQ Technology and an advanced AI App, this toothbrush offers a personalized and effective oral care experience.

The Philips Sonicare DiamondClean 9900 Prestige electric toothbrush, shown with its charging travel case and charging stand, highlighting its sleek design and comprehensive accessories.
What's in the Box
Before you begin, please ensure all components are present in your package:
- 1x DiamondClean 9900 Prestige sonic electric toothbrush handle
- 1x A3 Premium All-in-One brush head
- 1x Charging travel case
- 1x Charging stand
- 1x USB cable

An organized display of all items included in the product packaging: the toothbrush handle, A3 Premium All-in-One brush head, charging stand, and charging travel case.
Setup
Initial Charging
Before first use, fully charge your toothbrush for at least 24 hours. Place the handle on the charging stand. The battery indicator lights will illuminate to show charging progress. A full charge provides up to 14 days of regular brushing.
Connecting to the Sonicare App
For a personalized brushing experience, download the Philips Sonicare app from your device's app store. Enable Bluetooth on your smartphone and follow the in-app instructions to pair your toothbrush. The app provides real-time feedback, guided brushing, and personalized tips.

A hand holding a smartphone showing the advanced Sonicare App interface, which offers personalized guidance and real-time feedback powered by AI for an enhanced brushing experience.
Operating Instructions
Brushing Modes and Intensity Levels
Your DiamondClean 9900 Prestige offers 5 brushing modes and 3 intensity levels, allowing for 15 personalized settings. Select your preferred mode and intensity via the toothbrush handle or the Sonicare app.
- Modes: Clean, White, Gum Health, Deep Clean+, Sensitive
- Intensity Levels: Low, Medium, High

The Philips Sonicare toothbrush is displayed alongside a smartphone showing the app's brush settings, illustrating the 15 available brushing settings (5 modes and 3 intensities) and features like brush head replacement reminder and 14-day battery life.
SenseIQ Technology and Pressure Sensor
SenseIQ Technology senses your pressure, motion, and coverage up to 100 times per second, adapting to your brushing style. The visual pressure sensor, a light ring at the base of the handle, will illuminate if you apply too much pressure. Ease off the pressure when it lights up to protect your teeth and gums.

A close-up image of the Philips Sonicare brush head demonstrating SenseIQ technology, with water and bubbles illustrating its dynamic response for a personalized brushing experience.

A person using the Philips Sonicare toothbrush, with the visual pressure sensor at the base of the handle illuminated, indicating too much pressure is being applied, helping to protect teeth and gums.
Sonicare Fluid Action
The Sonicare Fluid Action supports the bristles to clean by driving fluid deep between teeth and along the gumline, effectively removing plaque and stains. This technology ensures a gentle yet effective clean with up to 62,000 bristle movements per minute.

A detailed view of the Sonicare Fluid Action, showing how the bristles and fluid work together to clean effectively between teeth and along the gumline, ensuring thorough plaque removal.
General Brushing Technique
Wet the brush head and apply a small amount of toothpaste. Place the brush head against your teeth at a slight angle towards the gumline. Turn on the toothbrush. Guide the brush head slowly from tooth to tooth, allowing the sonic vibrations to do the cleaning. Do not scrub. Brush each quadrant of your mouth for 30 seconds, guided by the built-in timer.

A person holding the Philips Sonicare toothbrush, emphasizing the personalized care it provides for optimal oral health.

A close-up view of the Philips Sonicare brush head on teeth, illustrating its effectiveness in removing plaque, being 20 times more effective while remaining gentle on gums.
Maintenance
Cleaning
- After each use, rinse the brush head and bristles thoroughly under running water.
- Wipe the handle with a damp cloth. Do not immerse the handle in water.
- Clean the charging stand and travel case with a damp cloth as needed.
Brush Head Replacement
The toothbrush features a brush head replacement reminder. Dental professionals recommend changing your brush head every 3 months, or sooner if the bristles are splayed or worn. The app also tracks usage and reminds you when it's time for a replacement.
Battery Care
To maintain optimal battery life, store the toothbrush on its charging stand when not in use, or charge it fully before extended periods of non-use. Avoid completely depleting the battery frequently.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Toothbrush does not turn on. | Battery is depleted. | Place the toothbrush on the charger for at least 24 hours. |
| Reduced brushing power. | Low battery; worn brush head. | Recharge the toothbrush; replace the brush head. |
| Pressure sensor light activates frequently. | Applying too much pressure. | Reduce pressure during brushing. The light indicates optimal pressure has been exceeded. |
| Cannot connect to Sonicare app. | Bluetooth off; app issue. | Ensure Bluetooth is enabled on your device. Restart the app and toothbrush. Refer to app's help section. |
Specifications
| Feature | Detail |
|---|---|
| Model Number | HX9990/13 |
| Brand | Philips Sonicare |
| Age Range | Adult |
| Special Features | Bluetooth Connectivity, Compact, Rechargeable, Travel Size |
| Power Source | Battery Powered |
| Item Firmness Description | Hard (referring to bristles) |
| Brushing Modes | 5 (Clean, White, Gum Health, Deep Clean+, Sensitive) |
| Intensity Levels | 3 (Low, Medium, High) |
| Battery Life | Up to 14 days |
Warranty and Support
For warranty information, product registration, or further assistance, please visit the official Philips Sonicare website or contact their customer support. Keep your proof of purchase for warranty claims.
Online Support: www.philips.com/sonicare
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