1. Product Overview
The TP-Link Omada SG2428P is a 28-Port Gigabit Smart Switch designed for robust and efficient network infrastructure. It features 24 802.3at/af-compliant PoE+ ports with a total power supply of 250 W, enabling power and data transmission over a single cable to compatible devices. Additionally, it includes 4 Gigabit SFP slots for high-speed fiber optic connections.
This switch supports centralized cloud management through Omada SDN, offering convenient and easy management via cloud access and the Omada app. It incorporates advanced features such as IPv6 support with dual IPv4/IPv6 stack, MLD snooping, and IPv6 neighbor discovery. For optimized network resource utilization, it provides static routing capabilities and L2/L3/L4 QoS for voice and video applications, along with IGMP snooping.
Robust security strategies are integrated, including IP-MAC-Port Binding, ACL, Port Security, DoS Defend, Storm control, DHCP Snooping, 802.1X, and Radius Authentication, ensuring a secure network environment.
Figure 1: Front Panel of the SG2428P Switch
Video 1: Product Overview of the TP-Link Omada SG2428P Switch. This video provides a visual introduction to the switch's features and design.
2. Specifications
| Feature | Detail |
|---|---|
| Model Number | SG2428P |
| Product Dimensions | 17.3"L x 17.3"W x 1.73"H |
| Item Weight | 8.64 pounds (3.93 Kilograms) |
| Voltage | 240 Volts |
| Case Material | Plastic |
| Interface Type | PoE, SFP |
| Data Transfer Rate | 1000 Mbps (Gigabit) |
| Number of Ports | 28 (24 PoE+ Gigabit, 4 SFP Gigabit) |
| PoE Budget | 250 W |
| Included Components | TL-SG2428P (Switch Unit) |
| Color | Grey |
| Compatible Devices | Desktop, Network Devices |
3. Setup and Installation
This section outlines the basic steps for physically installing and connecting your TP-Link Omada SG2428P switch. The switch can be deployed as a desktop unit or rack-mounted.
3.1 Package Contents
- TP-Link Omada SG2428P Switch Unit
- Power Cord
- Mounting Brackets (for rack-mounting)
- User Manual / Installation Guide
3.2 Physical Installation
- Placement: Choose a stable, level surface for desktop placement or an appropriate rack unit for rack-mounting. Ensure adequate ventilation around the switch to prevent overheating.
- Power Connection: Connect the provided power cord to the AC power inlet on the rear panel of the switch and then to a power outlet. It is highly recommended to connect the switch to an Uninterruptible Power Supply (UPS) to protect against power surges and outages.
- Grounding: For optimal safety and protection against electrical surges, ensure the switch is properly grounded. Connect a grounding wire (not always included) to the grounding screw on the rear panel and to a suitable ground source.
- Network Connections:
- Ethernet Ports (1-24): Connect your network devices (e.g., computers, access points, IP cameras, VoIP phones) to the RJ45 ports using standard Ethernet cables. These ports support PoE+ for compatible devices.
- SFP Slots (25-28): Insert compatible SFP modules into the SFP slots for fiber optic connections to other network devices or an upstream switch/router.
Figure 2: Rear Panel of the SG2428P Switch with Power Inlet and Grounding Point
4. Operating the Switch
Once the switch is physically installed and powered on, it will begin operating. The front panel LEDs provide visual status indicators for the switch and its ports.
4.1 LED Indicators
| LED Indicator | Status | Description |
|---|---|---|
| Power | Green (On) | The switch is powered on. |
| SYS | Green (Flashing) | The system is operating normally. |
| Link/Act (Per Port) | Green (On) | A device is connected to the port. |
| Green (Flashing) | Data is being transmitted or received. | |
| PoE (Per PoE+ Port) | Green (On) | PoE power is being supplied to the connected device. |
| Green (Flashing) | PoE power is over budget or a fault has occurred. | |
| Speed (Per Port) | Green (On) | Port is operating at 1000 Mbps. |
| Yellow (On) | Port is operating at 10/100 Mbps. |
4.2 Centralized Management (Omada SDN)
The SG2428P is part of the Omada SDN (Software Defined Networking) platform, allowing for centralized management of your network devices. You can manage the switch via:
- Omada Cloud Controller: For remote management and monitoring from anywhere.
- Omada Hardware Controller: A dedicated device for local network management.
- Omada Software Controller: Software installed on a server for local network management.
- Omada App: Mobile application for convenient management on the go.
Refer to the Omada SDN Controller documentation for detailed instructions on configuring and managing the switch through the Omada platform.
5. Maintenance
Proper maintenance ensures the longevity and optimal performance of your SG2428P switch.
- Cleaning: Regularly clean the exterior of the switch with a soft, dry cloth. Ensure ventilation openings are free from dust and debris to maintain proper airflow and prevent overheating.
- Cable Management: Keep network cables organized and securely connected. Avoid sharp bends or excessive tension on cables.
- Firmware Updates: Periodically check the TP-Link official website for firmware updates. Keeping the firmware up-to-date can improve performance, add new features, and address security vulnerabilities.
- Power Protection: As mentioned in the setup, using an Uninterruptible Power Supply (UPS) is crucial to protect the switch and connected devices from power fluctuations, surges, and outages.
- Environmental Conditions: Ensure the switch operates within its specified environmental conditions (temperature, humidity) to prevent damage.
6. Troubleshooting
This section provides solutions to common issues you might encounter with your switch.
6.1 No Power
- Ensure the power cord is securely connected to both the switch and a working power outlet.
- Verify the power outlet is functional by plugging in another device.
- Check the Power LED on the front panel. If it's off, the switch is not receiving power.
6.2 No Link/Activity on a Port
- Check the Ethernet cable connection between the switch port and the connected device. Try a different cable.
- Ensure the connected device is powered on and functioning correctly.
- Verify the Link/Act LED for the specific port. If it's off, there's no link.
- For SFP ports, ensure the SFP module is correctly inserted and compatible, and the fiber optic cable is properly connected.
6.3 Slow Network Speed
- Check the Speed LED for the port. If it's yellow (10/100 Mbps) instead of green (1000 Mbps), ensure both the switch port and the connected device support Gigabit Ethernet.
- Use high-quality Ethernet cables (e.g., Cat5e or Cat6) for Gigabit speeds.
- Ensure there are no network loops.
- Check for excessive network traffic or bandwidth-intensive applications.
6.4 PoE Device Not Receiving Power
- Verify that the connected device is PoE-compatible (802.3at/af standard).
- Check the PoE LED for the specific port. If it's off, no PoE power is being delivered. If it's flashing, there might be an over-budget situation or a fault.
- Ensure the total PoE budget (250W) of the switch is not exceeded by all connected PoE devices.
- Try connecting the PoE device to a different PoE+ port.
7. Warranty Information
The TP-Link Omada SG2428P switch comes with a TP-Link 5-Year Warranty. For detailed terms and conditions of the warranty, please refer to the official TP-Link website or the warranty card included with your product.
8. Technical Support
If you encounter any issues or require further assistance with your TP-Link Omada SG2428P switch, please contact TP-Link Technical Support using the following resources:
- Phone Support: (866) 225-8139
- Product Support Website: myproducts.tp-link.com/us
- Email Support: support.USA@tp-link.com
Please have your product model number (SG2428P) and serial number ready when contacting support.
