Introduction
Thank you for choosing the Toshiba AEW-1190SUP(DS) 11 kg Top Load Automatic Washing Machine. This manual provides essential information for the safe installation, operation, and maintenance of your appliance. Please read it thoroughly before using the washing machine and keep it for future reference.
This washing machine features a smart computer control system for full operational control, automatic water level adjustment, and a Hybrid screw pulsator designed to prevent clothes from tangling. It also includes a child safety system and energy-saving features.
Safety Information
To ensure safe operation, always follow these basic precautions:
- Read all instructions before using the appliance.
- Do not allow children to play on or in the appliance. Close supervision is necessary when the appliance is used near children.
- Child Safety System: The washing machine is equipped with a child-resistant feature. If the door is opened during operation, an alarm will sound, and the washing cycle will pause. Ensure the door is securely closed before starting or resuming a cycle.
- Do not wash items that are soiled with cooking oils, gasoline, or other flammable substances.
- Ensure the appliance is properly grounded.
- Unplug the appliance from the power outlet before cleaning or performing any maintenance.
Setup and Installation
Proper installation is crucial for the performance and longevity of your washing machine. Please follow these guidelines:
- Unpacking: Carefully remove all packaging materials. Inspect the machine for any damage incurred during transit.
- Location: Place the washing machine on a firm, level surface. Ensure there is adequate space around the machine for ventilation and access. Refer to the dimensions in the specifications section for planning.
- Water Connection: Connect the two water inlet hoses to the corresponding hot and cold water taps. Ensure connections are tight to prevent leaks.
- Drainage: Position the drain hose correctly to allow for efficient water discharge.
- Power Connection: Plug the power cord into a grounded electrical outlet.

Operating Instructions
Your Toshiba washing machine is designed for ease of use. Follow these steps for optimal washing results:

- Loading Laundry: Open the top lid and load your clothes into the tub. Do not overload the machine.
- Add Detergent: Add the appropriate amount of detergent to the dispenser. The dual water power generation system inside the tub enhances detergent efficiency.
- Select Program: Use the control panel (buttons and dial) to select your desired wash program. The smart computer system will automatically adjust the water level to suit the wash load.
- Start Cycle: Press the 'Start' button to begin the wash cycle.
- Hybrid Screw Pulsator: This feature works to prevent clothes from tangling during the wash, ensuring better cleaning and care for your garments.
- Special Cycles:
- Super Spin Dry Cycle: This cycle can run for up to 60 minutes for enhanced drying.
- Blanket Cycle: A dedicated cycle for washing blankets.
- Automatic Power Off: To conserve energy, the machine will automatically power off 15 seconds after the wash cycle is complete.

Maintenance
Regular maintenance helps keep your washing machine in optimal condition.
- Tub Cleaning: The machine features a one-touch tub cleaning function. It is recommended to use this feature after every wash to maintain hygiene and prevent odor buildup.
- Lint Filter: The washing machine is equipped with a new, longer-lasting water lint filter with a pump for easy removal and cleaning. Regularly clean the lint filter to ensure efficient operation and prevent lint transfer to clothes.
- Exterior Cleaning: Wipe the exterior of the machine with a soft, damp cloth. Do not use abrasive cleaners.
- Air Drying: The chrome door allows for air drying through its vents during the cycle, which helps prevent moisture buildup and odors.
Troubleshooting
If you encounter any issues with your washing machine, refer to the following common troubleshooting tips. For problems not listed here, please contact customer service.
| Problem | Possible Cause | Solution |
|---|---|---|
| Machine does not start | Power cord unplugged, door not closed properly, power outage. | Check power connection, ensure door is securely latched, check household circuit breaker. |
| Water not filling | Water taps closed, inlet hoses kinked, water supply issue. | Open water taps, straighten hoses, check household water supply. |
| Excessive vibration/noise | Machine not level, shipping bolts not removed, uneven load. | Adjust leveling feet, ensure all shipping bolts are removed (if applicable), redistribute laundry evenly. |
| Child lock alarm sounds | Lid opened during operation. | Close the lid securely to resume operation. |
Specifications
- Brand: Toshiba
- Model: AEW-1190SUP(DS)
- Capacity: 11 kg
- Loading Type: Top Load
- Operation Type: Automatic
- Color: Silver
- Material: Metal, Stainless Steel Drum
- Control Type: Push Button, Dial
- Special Features: Child Lock, Hybrid Screw Pulsator, Automatic Water Level, One-Touch Tub Cleaning, Auto Power Off, Two Water Inlets (Hot/Cold), Chrome Door, Air Dry Vents, Super Spin Dry (up to 60 min), Blanket Cycle, 860 RPM, Dual Water Power, Water Lint Filter with Pump.
- Dimensions (H x W x D): 100.7 cm x 59.3 cm x 64.5 cm
- Recommended Use: Residential
Warranty and Support
For warranty information, please refer to the warranty card included with your product or visit the official Toshiba website. For technical support or service inquiries, please contact Toshiba customer service in your region. Keep your purchase receipt as proof of purchase for warranty claims.
You can visit the Toshiba store for more products and information: Toshiba Store on Amazon.eg