1. Introduction
This manual provides essential information for the installation, configuration, and operation of your HAWK EYE SURVEILLANCE 8MP PoE Security IP Camera. Please read this manual thoroughly before using the product to ensure proper setup and to maximize its performance and longevity. This camera is designed for reliable surveillance in various environments, offering high-resolution imaging and advanced features for comprehensive security monitoring.
2. Safety Information
To prevent injury or damage to the product, observe the following safety precautions:
- Power Supply: Use only the specified power supply (12 VDC +/- 10% or PoE 802.3af). Ensure the power source is stable and meets the camera's requirements.
- Installation: Installation should be performed by qualified personnel. Ensure the mounting surface is strong enough to support the camera's weight.
- Environment: Do not expose the camera to extreme temperatures, high humidity, or corrosive environments. The camera is rated IP66/IK10 for outdoor use, but avoid direct exposure to lightning.
- Cleaning: Disconnect power before cleaning. Use a soft, dry cloth. Do not use strong detergents or abrasive cleaners.
- Water and Moisture: Do not immerse the camera in water. Ensure all cable connections are properly sealed to prevent water ingress.
3. Package Contents
Verify that all items are present in the package:
- HAWK EYE SURVEILLANCE 8MP PoE Security IP Camera (HES328-TDU)
- Mounting Screws and Wall Plugs
- Waterproof Connector for Ethernet Cable
- Quick Start Guide (this manual)
4. Product Overview
4.1. Key Features
- 8MP (3840x2160) High Resolution Video Output
- 2.8mm Fixed Lens with 102° Angle of View
- Power over Ethernet (PoE) for simplified installation
- Built-in Microphone for Audio Monitoring
- True Wide Dynamic Range (WDR) for clear images in challenging lighting
- EXIR 2.0 Infrared (IR) Night Vision up to 90ft (27m)
- H.265+/H.265/H.264+/H.264 Video Compression
- Built-in Micro SD/SDHC/SDXC Card Slot (up to 128GB)
- IP66 Weatherproof and IK10 Vandal-Proof Rating
- Motion Detection and Tampering Alarm
- ONVIF and ISAPI System Compatibility
4.2. Camera Components
The HAWK EYE SURVEILLANCE 8MP PoE Security IP Camera is a compact dome design. Key components include the lens, IR LEDs, microphone, and Ethernet port.
Figure 1: HAWK EYE SURVEILLANCE 8MP PoE Security IP Camera (Front View)
Figure 2: HAWK EYE SURVEILLANCE 8MP PoE Security IP Camera with highlighted features
5. Setup
5.1. Physical Installation
- Choose a Location: Select a suitable location for installation, considering the desired field of view, lighting conditions, and proximity to network cabling. The camera is suitable for both indoor and outdoor use.
- Mounting: Secure the camera to a wall or ceiling using the provided mounting screws and wall plugs. Ensure the mounting surface is stable.
- Cable Connection: Connect an Ethernet cable from your PoE switch or PoE injector to the camera's RJ45 port. Use the waterproof connector for outdoor installations to protect the connection from moisture.
- Angle Adjustment: Adjust the camera's pan (-90° ~ 90°), tilt (0° ~ 75°), and rotation (0-355°) to achieve the desired viewing angle.
5.2. Initial Network Configuration
The camera supports Power over Ethernet (PoE), simplifying power and data transmission. Upon connection to a PoE-enabled network, the camera will power on.
- Discover the Camera: Use a network discovery tool (e.g., SADP Tool for Hikvision OEM products) on a computer connected to the same network to find the camera's IP address.
- Activate the Camera: If the camera is new, it may require activation by setting a strong password. Follow the prompts in the discovery tool or web interface.
- Access Web Interface: Open a web browser and enter the camera's IP address. Log in using the newly set password.
- Configure Network Settings: Within the web interface, navigate to network settings to configure a static IP address (recommended for stable operation) or verify DHCP settings.
6. Operating
6.1. Live View and Monitoring
Once configured, you can access the camera's live video feed through its web interface, a compatible NVR/DVR, or third-party software (e.g., Blue Iris, Synology, ONVIF-compatible VMS).
6.2. Recording and Storage
- Micro SD Card: Insert a Micro SD card (up to 128GB) into the camera's slot for local storage. Configure recording schedules and events via the web interface.
- NVR/DVR: Connect the camera to a compatible Network Video Recorder (NVR) or Digital Video Recorder (DVR) for centralized recording and management.
- Network Storage: Configure the camera to record to a Network Attached Storage (NAS) device or FTP server.
6.3. Motion Detection and Alarms
The camera supports motion detection. Configure detection zones and sensitivity settings in the web interface. Upon detection, the camera can trigger various actions, including:
- Recording to SD card or NVR
- Sending email notifications
- Uploading images/videos to FTP
6.4. Audio Monitoring
The built-in microphone allows for audio monitoring of the surveillance area. Ensure audio settings are enabled in the camera's web interface or your viewing software.
7. Maintenance
- Cleaning: Regularly clean the camera lens and housing with a soft, lint-free cloth to ensure clear image quality. Avoid harsh chemicals.
- Firmware Updates: Periodically check the manufacturer's website or contact support for firmware updates. Firmware updates can improve performance, add features, and enhance security. Follow update instructions carefully.
- Cable Inspection: Periodically inspect all cables and connections for wear or damage, especially for outdoor installations.
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No video feed | No power; Network connection issue; Incorrect IP address | Check PoE connection; Verify network cable; Use discovery tool to find IP; Ensure camera is activated. |
| Poor image quality | Dirty lens; Incorrect settings; Insufficient lighting | Clean the lens; Adjust image settings (brightness, contrast, WDR); Ensure adequate lighting or IR is active. |
| Motion detection not working | Incorrect sensitivity; Detection zone not set; Firmware issue | Adjust sensitivity; Define detection zones; Update firmware. |
| Cannot access web interface | Incorrect IP address; Network firewall; Browser compatibility | Verify IP; Check firewall settings; Try a different browser. |
9. Specifications
| Feature | Specification |
|---|---|
| Model Number | HES328-TDU |
| Image Sensor | 1/2.5″ progressive scan CMOS |
| Min. Illumination | 0.01 lux @ (F1.2, AGC ON), 0 lux with IR |
| Lens | 2.8mm @ F1.2, angle of view: 102° |
| Max. Image Resolution | 3840×2160 (8MP) |
| Frame Rate | 15fps(3840×2160), 30fps(2944×1656), 30fps(2560×1440), 30fps(1920×1080) |
| Video Compression | H.265+/ H.265 / H.264+ / H.264 / MJPEG |
| Audio | 1-ch in, built-in-mic |
| Digital Noise Reduction | 3D DNR |
| Wide Dynamic Range | True WDR |
| Day & Night | ICR |
| On Board Storage | Micro SD slot, up to 128GB |
| IR Range | Up to 90ft (27m) |
| Communication Interface | 1 RJ45 10M / 100M Ethernet interface |
| Power Supply | 12 VDC +/- 10%, PoE (802.3af) |
| Power Consumption | Max. 9W |
| Operating Conditions | -30°C ~ 60°C (-22°F ~ 140°F), humidity 90% or less (non-condensing) |
| Ratings | IP66 / IK10 |
| Dimensions | Ø 4.4″ x 3.2″ |
| Weight | 500g (1.1 lbs) |
10. Warranty and Support
This HAWK EYE SURVEILLANCE camera comes with a 3-year warranty. Life-time technical support is provided by HawkEye Surveillance, located in Los Angeles, CA.
For technical assistance, troubleshooting, or warranty claims, please contact HawkEye Surveillance directly. Refer to your purchase documentation for specific contact details or visit the official HawkEye Surveillance website.