Yealink CP960

Yealink CP960 IP Conference Station User Manual

Introduction

The Yealink CP960 IP Conference Station is an enterprise-grade conference phone designed for Microsoft Teams environments. It provides a dedicated Microsoft Teams user interface for a tailored and simplified communication experience. This device is suitable for huddle rooms, mid-sized, and large meeting rooms. Featuring speakerphone elements co-engineered with Harman, the CP960 delivers high-quality sound and incorporates Yealink's Noise Proof technology for clear conference conversations, ensuring effective communication in various business settings.

Product Overview

The Yealink CP960 IP Conference Station is engineered to provide a superior audio conferencing experience. Key features include:

  • Delivers clear sound to every participant in the conference room.
  • Supports Corded and Cordless operation.
  • Integrated Wi-Fi and Bluetooth connectivity.
  • Optimized for Microsoft Teams.
  • Advanced conference call capability.
Yealink CP960 IP Conference Station, front view showing the display and touch controls.

Figure 1: Front view of the Yealink CP960 IP Conference Station, displaying its central screen and surrounding touch-sensitive controls for call management and menu navigation.

Setup

Follow these steps to set up your Yealink CP960 IP Conference Station:

  1. Power Connection: The CP960 is designed to be powered via Power over Ethernet (PoE). Connect an Ethernet cable from a PoE-enabled switch or injector to the LAN port on the conference station. If PoE is not available, a separate power adapter (not included) must be purchased and connected to the DC port.
  2. Network Connection: Connect the Ethernet cable from your network to the LAN port on the CP960. Alternatively, configure Wi-Fi settings after initial boot-up for wireless network connectivity.
  3. Initial Boot-up: Once powered, the device will automatically start. Follow the on-screen prompts to complete the initial setup, including language selection and network configuration if using Wi-Fi.
  4. Microsoft Teams Login: Log in with your Microsoft Teams account credentials when prompted to integrate the device with your Teams environment.

Important Note: The standard package does not include a separate power supply. Ensure your setup provides Power over Ethernet (PoE) or acquire a compatible power adapter if PoE is not utilized.

Operating Instructions

The Yealink CP960 offers intuitive controls for various communication functions:

  • Making Calls: Use the on-screen dial pad or contact list to initiate calls.
  • Receiving Calls: Press the 'Answer' button on the screen to accept incoming calls.
  • Conference Calls: Utilize the dedicated conference features to add participants, merge calls, or manage ongoing conferences.
  • Volume Control: Adjust the speaker volume using the dedicated volume buttons on the device.
  • Mute Microphone: Press the mute button to temporarily disable the microphone during a call.
  • Wi-Fi Connectivity: Access network settings to connect to available Wi-Fi networks for wireless operation.
  • Bluetooth Pairing: Enable Bluetooth in the settings to pair with compatible devices such as mobile phones or headsets.

Maintenance

To ensure the longevity and optimal performance of your Yealink CP960 IP Conference Station, follow these maintenance guidelines:

  • Cleaning: Use a soft, dry cloth to clean the device's surface. Avoid using liquid cleaners, aerosols, or abrasive materials, as these can damage the finish or internal components.
  • Environment: Operate the device in a clean, dry environment. Avoid exposure to extreme temperatures, direct sunlight, or high humidity.
  • Ventilation: Ensure that the ventilation openings are not blocked to prevent overheating.
  • Cable Management: Keep all cables neatly organized and free from kinks or excessive tension to prevent damage.

Troubleshooting

If you encounter issues with your Yealink CP960, refer to the following troubleshooting tips:

  • Device Does Not Power On:
    • Verify that the Ethernet cable is securely connected to a PoE-enabled port.
    • If not using PoE, ensure the optional power adapter is correctly connected and functioning.
  • No Network Connectivity:
    • Check the Ethernet cable connection.
    • If using Wi-Fi, confirm that the Wi-Fi settings are correct and the device is within range of the access point.
    • Restart the device and your network equipment (router/switch).
  • Audio Issues (No Sound, Distorted Audio):
    • Check the volume level on the device.
    • Ensure the microphone is not muted.
    • Verify that the device is not too far from participants for optimal microphone pickup.
  • Microsoft Teams Login Failure:
    • Confirm your Microsoft Teams credentials are correct.
    • Ensure your network connection is stable and has access to Microsoft Teams services.

Specifications

Detailed technical specifications for the Yealink CP960 IP Conference Station:

  • Brand: Yealink
  • Model: CP960
  • Color: Classic Gray
  • Telephone Type: Cordless
  • Power Source: Corded Electric (PoE or optional adapter)
  • Dialer Type: Single Keypad
  • Item Dimensions (L x W x H): 16.25 x 15.75 x 4.75 inches
  • Item Weight: 1.2 Kilograms
  • Compatible Devices: Computer systems, UC services, wireless networks, Bluetooth-enabled devices, other conference systems, Yealink's own meeting room solutions
  • Phone Talk Time: 4 Hours
  • Conference Call Capability: Advanced
  • Multiline Operation: Multi-Line Operation
  • Global Trade Identification Number (GTIN): 00841885101891, 06938818303423
  • UPC: 841885101891

Warranty and Support

The Yealink CP960 IP Conference Station comes with a Limited Warranty. For detailed warranty information, technical support, or to explore additional Yealink products and solutions, please visit the official Yealink store or contact their customer service.

Official Yealink Store: Visit the Yealink Store on Amazon