1. Introduction
Thank you for choosing the Alcatel T28 corded telephone. This manual provides essential information for the proper installation, operation, and maintenance of your device. The Alcatel T28, model ATL1418200, is a reliable corded telephone designed for everyday use. It operates without the need for batteries, drawing power directly from the telephone line.
2. Important Safety Information
- Read all instructions carefully before using the telephone.
- Do not install this product near water, such as a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
- Avoid using the telephone during an electrical storm. There may be a remote risk of electric shock from lightning.
- Do not use the telephone to report a gas leak in the vicinity of the leak.
- Use only the power cord and telephone line cord provided with the unit.
- Do not open the telephone casing. Refer all servicing to qualified service personnel.
3. Package Contents
Ensure all items are present in your package:
- Alcatel T28 Telephone Base
- Handset
- Coiled Handset Cord
- Telephone Line Cord
- User Manual

Image: The Alcatel T28 telephone as it appears in its retail packaging, showing the main unit and handset.
4. Product Overview
Familiarize yourself with the main components and features of your Alcatel T28 telephone:

Image: Front view of the Alcatel T28 telephone, highlighting key features such as the visual call indicator, last number redial button, tone/pulse dialing switch, and ringer volume control.
- Visual Call Indicator: A light that flashes to indicate an incoming call.
- Last Number Redial: Button to quickly redial the last number called.
- Tone/Pulse Dialing: Switch to select between tone (DTMF) and pulse dialing modes.
- Ringer Volume Control: Switch to adjust the loudness of the incoming call ring.
- Desk/Wall Mountable: The telephone can be placed on a desk or mounted on a wall.
- Keypad: Standard numeric keypad for dialing.
- Handset: For speaking and listening during calls.
5. Setup and Installation
5.1 Connecting the Telephone
- Connect the Handset: Plug one end of the coiled handset cord into the handset and the other end into the handset jack on the side of the telephone base.
- Connect the Telephone Line: Plug one end of the telephone line cord into the jack labeled "LINE" on the back of the telephone base. Plug the other end into your telephone wall jack.
5.2 Desk or Wall Mounting
The Alcatel T28 can be used on a desk or mounted on a wall.
- Desk Use: Place the telephone on a flat, stable surface.
- Wall Mounting: The telephone base has keyhole slots on the back for wall mounting. You will need two screws (not supplied) spaced appropriately to fit these slots. Ensure the handset hook is reversed to securely hold the handset when wall-mounted.
6. Operating Instructions
6.1 Making a Call
- Lift the handset.
- Listen for a dial tone.
- Dial the desired telephone number using the keypad.
- Once the call is complete, replace the handset in the cradle.
6.2 Receiving a Call
- When the telephone rings and the visual call indicator flashes, lift the handset to answer the call.
- Once the call is complete, replace the handset in the cradle.
6.3 Last Number Redial
To redial the last number you called:
- Lift the handset.
- Press the Redial button. The telephone will automatically dial the last number.
6.4 Ringer Volume Adjustment
Locate the ringer volume control switch on the side or back of the telephone base. Adjust it to your preferred volume level (e.g., High, Low, Off).
6.5 Tone/Pulse Dialing Selection
Most modern telephone systems use tone dialing. If you are connected to an older system, you may need to switch to pulse dialing. Locate the Tone/Pulse switch on the telephone base and set it according to your telephone line type.
7. Maintenance and Care
- Cleaning: Wipe the telephone with a soft, damp cloth. Do not use liquid or aerosol cleaners.
- Avoid Liquids: Do not allow water or other liquids to enter the telephone casing.
- Temperature: Store and operate the telephone in a moderate temperature environment, away from direct sunlight and extreme heat.
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No dial tone. | Telephone line cord is not connected properly. | Ensure the telephone line cord is securely plugged into both the telephone base and the wall jack. |
| Cannot make or receive calls. | Incorrect dialing mode (Tone/Pulse). | Check the Tone/Pulse switch on the telephone base and set it to the correct mode for your telephone line. |
| Ringer does not sound. | Ringer volume is set to Off or Low. | Adjust the ringer volume control switch to a higher setting. |
| Poor sound quality during calls. | Loose connections or interference. | Check all cable connections. Try connecting the phone to a different wall jack if available. Avoid placing the phone near other electronic devices that may cause interference. |
9. Specifications
| Brand | Alcatel |
| Model Number | ATL1418200 |
| Product Type | Corded Telephone |
| Color | Black |
| Material | Plastic |
| Power Source | Line-powered (no batteries required) |
| Connection Type | Single Keypad |
| Answering System Type | Digital (Note: This refers to the internal processing, not an integrated answering machine) |
| Compatible Devices | Landline Networks |
| Multi-operation | Single Line Operation |
| Caller ID | No |
| Shipping Dimensions | 21.4 x 20 x 6.2 cm; 540 grams |
10. Warranty and Support
For warranty information and technical support, please refer to the warranty card included in your product package or visit the official Alcatel website. Keep your proof of purchase for any warranty claims.
For further assistance, please contact Alcatel customer service.





