1. Product Overview
The SUPCASE UB Pro Series Case is a full-body, rugged protective case designed to provide superior defense for your Microsoft Surface Go tablet. It features a dual-layer construction for enhanced shock absorption and a functional kickstand for convenient hands-free viewing. This case ensures all tablet features remain accessible while offering robust protection against drops, bumps, and scratches.
Figure 1: SUPCASE UB Pro Series Case with Microsoft Surface Go
2. Key Features
- Advanced Dual-Layer Protection: Combines a polycarbonate hard shell with flexible TPU to withstand accidental drops, bumps and shock.
- Screen Protection: Front cover with a raised bezel protects your screen from scratches and damage.
- Full Accessibility: All tablet features, ports, and buttons remain accessible with the case installed.
- Keyboard Compatibility: Fully compatible with the Microsoft Surface Go Keyboard.
- Functional Kickstand: Allows for easy hands-free viewing of content in landscape mode.
- Broad Compatibility: Designed for Microsoft Surface Go 10 inch [2018], Surface Go 2 10.5 inch [2020], Surface Go 3 10.5 inch [2021], and Surface Go 4 10.5 inch [2023].
3. Installation Guide
Follow these steps to properly install your Microsoft Surface Go tablet into the SUPCASE UB Pro Series Case:
- Separate the Case: Carefully separate the front frame from the back cover. The case is designed with a snap-on mechanism. You may need to gently pry along the edges to detach the two parts.
- Insert Tablet into Front Frame: Place your Microsoft Surface Go tablet into the front frame, ensuring it sits securely and all edges are aligned. The raised bezel should be around the screen.
- Attach Back Cover: Align the front frame (with the tablet inside) with the back TPU cover. Start by pressing one side firmly, then work your way around the edges, ensuring all clips snap into place. You should hear a series of clicks as the case seals around the tablet.
- Check for Secure Fit: Once assembled, gently press around the edges of the case to ensure it is fully sealed and there are no gaps. Verify that all ports, buttons, and the camera are properly aligned and accessible.
Note: Ensure your tablet's screen is clean before installation to avoid trapping dust or debris.
4. Operating Instructions
Using the Built-in Kickstand
The SUPCASE UB Pro Series Case features a robust built-in kickstand for hands-free viewing. To use the kickstand:
- Extend the Kickstand: Locate the kickstand on the back of the case. Gently pull it outwards from the recess until it clicks into an open position.
- Position the Tablet: Place your tablet on a flat surface with the kickstand extended, allowing it to stand upright in landscape orientation.
- Retract the Kickstand: When finished, push the kickstand back into its recess until it lies flush with the back of the case. Ensure it is fully closed to prevent accidental damage.
The kickstand is designed to be sturdy and may require a firm but gentle pull to open and close.
5. Maintenance and Care
To ensure the longevity and optimal performance of your SUPCASE UB Pro Series Case, follow these care instructions:
- Cleaning: Wipe the case regularly with a soft, damp cloth to remove dust and fingerprints. For tougher stains, a mild soap solution can be used, followed by wiping with a clean, dry cloth.
- Avoid Harsh Chemicals: Do not use abrasive cleaners, solvents, or strong chemicals, as these can damage the material and finish of the case.
- Inspect Regularly: Periodically check the case for any signs of wear or damage, especially around the edges and ports. If significant damage is observed, consider replacing the case to maintain optimal protection.
- Storage: Store the case in a cool, dry place away from direct sunlight and extreme temperatures when not in use.
6. Troubleshooting
| Issue | Possible Cause | Solution |
|---|---|---|
| Case does not fit properly. | Incorrect model or improper installation. | Verify your Microsoft Surface Go model matches the case compatibility (Go 10", Go 2 10.5", Go 3 10.5", Go 4 10.5"). Re-install the case following the steps in Section 3, ensuring all edges snap securely. |
| Kickstand feels loose or doesn't stay open. | Wear and tear or debris in hinge. | Ensure the kickstand is fully extended until it clicks. Clean any debris from the hinge area. If the issue persists due to wear, the kickstand mechanism may be compromised. |
| Buttons are difficult to press. | Misalignment or new case stiffness. | Check case alignment and re-install if necessary. New cases may have stiffer buttons initially; they should loosen with use. |
7. Product Specifications
- Product Dimensions: 0.83 x 7.32 x 10.12 inches
- Item Weight: 6.6 ounces
- Item Model Number: 8541537176
- Color: Black
- Form Factor: Case
- Shell Type: Hard
- Special Features: Shockproof
- Compatible Devices: Microsoft Surface Go 4 (2023), Surface Go 3 (2021), Surface Go 2 (2020), Surface Go (2018)
- Manufacturer: SUPCASE
8. Warranty and Support
SUPCASE products are designed for durability and protection. For specific warranty information or technical support, please refer to the official SUPCASE website or contact their customer service directly. You can often find more details and contact options via the SUPCASE Brand Store on Amazon.
