Glorystar Nebula Commercial Touch Kiosk Android Tablet User Manual

1. Introduction

Thank you for choosing the Glorystar Nebula Commercial Touch Kiosk Android Tablet. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your device. The Nebula series is engineered for commercial environments, offering robust performance and versatile functionality for various applications, including point-of-sale (POS), interactive kiosks, and digital signage.

Please read this manual thoroughly before using the product to ensure proper operation and to maximize its lifespan.

2. Safety Information

To ensure safe operation and prevent damage to the device, please observe the following safety precautions:

• Do not expose the device to extreme temperatures, humidity, or direct sunlight.
• Avoid dropping or subjecting the device to strong impacts.
• Use only the provided power adapter. Using an incompatible adapter may damage the device and void the warranty.
• Do not attempt to disassemble or repair the device yourself. Refer all servicing to qualified personnel.
• Keep the device away from liquids and excessive dust.
• Ensure proper ventilation around the device to prevent overheating.

3. Package Contents

Please check the package contents upon unpacking. If any items are missing or damaged, contact your vendor immediately.

• Glorystar Nebula Commercial Touch Kiosk Android Tablet (NEB215)
• Ultra Slim Wall Mount (VESA 75/100 compatible)
• Power Adapter
• Quick Start Guide (this document)

4. Features

The Glorystar Nebula tablet offers a range of features designed for commercial applications:

• Display: 21.5-inch, 1920 x 1080 resolution, IPS full viewing angle, capacitive touch screen.
• Processor: Quadcore CPU (1.8 GHz Rockchip).
• Memory: 2GB DDR RAM, 8GB eMMC internal storage (expandable to 16GB flash memory size).
• Operating System: Android 9 Pie.
• Connectivity: 3x USB ports, 1x Micro USB, 1x RJ45 (Ethernet), Wi-Fi (802.11b), 3.5mm audio jack.
• Audio: 2x1W speakers.
• Mounting: VESA 75 compatible, includes Ultra Slim Wall Mount.
• Security: Cover lid to protect input/output ports, preventing unauthorized access.
• Kiosk Software: Pre-installed with STAROS, a license-free kiosk lockdown application. STAROS allows for auto-starting videos, web pages, and apps, and prevents unauthorized access to the Android system. Functions include hiding bottom bars, scheduling on/off timers, setting user rights, and auto-looping video/photos.
• Durability: Designed for 24/7 operation in commercial environments.

5. Setup

5.1 Physical Installation

The Nebula tablet comes with an Ultra Slim Wall Mount for secure and discreet installation.

Figure 5.1: Front view of the Glorystar Nebula tablet.

Figure 5.2: Angled back view of the Glorystar Nebula tablet.

Figure 5.3: Rear view of the Glorystar Nebula tablet with VESA mounting points.

1. Prepare the Wall Mount: The Ultra Slim Wall Mount consists of two parts. One part attaches to the tablet, and the other to the wall.


Figure 5.4: Ultra Slim Wall Mount components.

2. Attach Mount to Tablet: Screw one side of the wall mount to the VESA 75/100 mounting holes on the back of the tablet. Ensure it is securely fastened.
3. Attach Mount to Wall: Screw the other side of the wall mount to your desired location on the wall. Use appropriate wall anchors if necessary.
4. Secure Tablet: Once both parts are mounted, slide the tablet onto the wall-mounted bracket through the hinges until it clicks securely into place.

Figure 5.5: Tablet being secured to the wall mount.

5.2 Initial Power-On

1. Connect the power adapter to the DC-in port on the tablet.
2. Plug the power adapter into a wall outlet.
3. The tablet should automatically power on. If not, press the power button located on the side/back of the device.
4. Follow the on-screen instructions for the initial Android setup, including language selection, Wi-Fi connection, and Google account setup (optional).

5.3 Network Connection

The Nebula tablet supports both Wi-Fi and Ethernet connectivity.

• Wi-Fi: Go to Settings > Network & internet > Wi-Fi, turn Wi-Fi on, select your network, and enter the password.
• Ethernet: Connect an Ethernet cable to the RJ45 port on the tablet. The device will automatically attempt to obtain an IP address via DHCP.

6. Operating Instructions

6.1 Basic Android Operation

The Nebula tablet operates on Android 9 Pie. Familiarize yourself with basic Android gestures:

• Tap: Select an item or open an application.
• Swipe: Navigate through screens or scroll content.
• Pinch-to-Zoom: Zoom in or out on images and web pages.
• Long Press: Access contextual menus or move icons.

6.2 Using STAROS Kiosk Lockdown App

STAROS is a pre-installed application designed to lock down the tablet for dedicated commercial use. It prevents unauthorized access to the Android system and allows for specific content to be displayed continuously.

• Accessing STAROS: The STAROS app icon will be visible on the home screen. Tap to open.
• Configuration: Within STAROS settings, you can configure:
  • Auto-start: Set specific applications, web pages, or videos to launch automatically upon device startup.
  • Content Looping: Configure videos or image slideshows to loop continuously.
  • User Rights: Define access levels and restrict certain functionalities for end-users.
  • Hiding Navigation Bars: Option to hide the Android navigation bar for a full-screen kiosk experience.
  • Scheduling: Set specific on/off times for the device to conserve power and manage operation hours.
• Exiting Kiosk Mode: To exit STAROS and access the full Android system, you typically need to enter a password or perform a specific gesture configured within STAROS settings. Refer to the STAROS in-app guide for detailed instructions.

7. Maintenance

7.1 Cleaning the Device

To keep your tablet clean and functional:

• Screen: Use a soft, lint-free cloth slightly dampened with water or a screen cleaner. Do not spray liquid directly onto the screen.
• Body: Wipe the tablet's body with a soft, dry cloth. Avoid abrasive cleaners or solvents.
• Ensure all ports are free of dust and debris.

7.2 Software Updates

Periodically check for system updates to ensure optimal performance and security:

• Go to Settings > System > Advanced > System update.
• Follow the on-screen prompts to download and install any available updates. Ensure the device is connected to a stable power source during updates.

8. Troubleshooting

This section addresses common issues you might encounter with your Glorystar Nebula tablet.

9. Specifications

Detailed technical specifications for the Glorystar Nebula NEB215 tablet:

10. Warranty and Support

For warranty information and technical support, please contact Glory Star Group directly or refer to the official Glory Star website. Keep your purchase receipt as proof of purchase for warranty claims.

Manufacturer Contact: Glory Star Group Ltd.

Place of Business: Flat D, 5/F, Excelsior Building, 364 Nathan Road, Kowloon, Hong Kong

For further assistance, please visit the official Glory Star website or contact their customer service department.