Sewell SW-32962-RX

Sewell HD-Link HL21 HDMI TCP/IP Matrix Receiver Instruction Manual

Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your Sewell HD-Link HL21 HDMI TCP/IP Matrix Receiver. This device is designed to extend HDMI, IR, and RS232 signals over a single Cat5e/6 cable, supporting both point-to-point and matrix configurations over a TCP/IP network.

Package Contents

  • Sewell HD-Link HL21 Receiver Unit (Model: SW-32962-RX)

Note: Power adapter, IR cables, and RS232 terminal block are typically included with the receiver unit. Please verify contents upon unboxing.

Key Features

  • Receiver Unit ONLY for HDMI TCP/IP Matrix systems.
  • Supports both simple point-to-point and intricate matrix setups.
  • Extends signals up to 390 feet over Cat5e/6 with a Gigabit Network Switch.
  • Easy-to-use channel system, supporting up to 64 receivers.
  • Transmits HDMI, IR, and RS232 signals over Cat5e/6.

Product Overview

Sewell HD-Link HL21 Receiver angled view

Figure 1: Angled view of the Sewell HD-Link HL21 Receiver, showing the front panel with channel controls and IR/RS232 ports.

Sewell HD-Link HL21 Receiver front panel

Figure 2: Front panel of the HL21 Receiver, detailing the TX+RX, RS232, IR-Ext, Channel display, and +/- Reset buttons.

Sewell HD-Link HL21 Receiver rear panel

Figure 3: Rear panel of the HL21 Receiver, showing the DC/5V power input, Power and Status LEDs, HDMI Out port, Ethernet port, and IR-RX port.

Installation and Setup

1. Point-to-Point Connection

For a direct connection between a single source and a single display, follow these steps:

  1. Connect your HDMI source (e.g., Blu-ray player, cable box) to the HDMI In port of the Sewell HD-Link Sender unit (sold separately) using an HDMI cable.
  2. Connect one end of a Cat5e/6 Ethernet cable to the Ethernet port on the Sender unit.
  3. Connect the other end of the Cat5e/6 Ethernet cable to the Ethernet port on the HD-Link HL21 Receiver unit.
  4. Connect the HDMI Out port of the HL21 Receiver to your display (e.g., TV, projector) using an HDMI cable.
  5. Connect the IR Emitter cable to the IR-Out port on the Sender unit and position the emitter eye over the IR sensor of your source device.
  6. Connect the IR Receiver cable to the IR-RX port on the HL21 Receiver unit and position the receiver eye near your display or in a visible location for your remote control.
  7. Connect the included power adapters to both the Sender and Receiver units.
Diagram of point-to-point HDMI extender setup

Figure 4: Point-to-point connection diagram showing an HDMI source, sender, Cat5e/6 cable, receiver, and display with IR control.

2. Matrix Connection (Using a Gigabit Network Switch)

For distributing a single HDMI source to multiple displays or multiple sources to multiple displays (requires multiple senders and receivers), follow these steps:

  1. Connect your HDMI source(s) to the HDMI In port(s) of the Sewell HD-Link Sender unit(s) (sold separately) using HDMI cables.
  2. Connect the Ethernet port of each Sender unit to a Gigabit Network Switch using Cat5e/6 Ethernet cables.
  3. Connect the Ethernet port of each HD-Link HL21 Receiver unit to the same Gigabit Network Switch using Cat5e/6 Ethernet cables.
  4. Connect the HDMI Out port of each HL21 Receiver to its respective display using an HDMI cable.
  5. Ensure all IR and RS232 connections are made as per your system requirements.
  6. Connect the included power adapters to all Sender and Receiver units, and power on the Gigabit Network Switch.
Diagram of HDMI TCP/IP matrix setup with a network switch

Figure 5: Matrix connection diagram illustrating an HDMI source connected to a sender, then to a Gigabit network switch, which distributes the signal to multiple receivers and displays.

Note: For optimal performance in a matrix setup, a dedicated Gigabit Network Switch is recommended. Avoid using your main home network router for this purpose if possible, to prevent network congestion.

Operation

Channel Selection

The HL21 Receiver uses a channel system to pair with a specific Sender unit in a matrix setup. Each Sender unit broadcasts on a unique channel. To select the desired source:

  1. Observe the digital display on the front panel of the HL21 Receiver. This indicates the currently selected channel.
  2. Use the + and - buttons on the front panel to cycle through available channels.
  3. Once the desired channel (corresponding to a Sender unit) is selected, the receiver will attempt to establish a connection and display the video signal.

IR Control

The IR pass-through function allows you to control your source device from the display location.

  • Point your source device's remote control at the IR Receiver eye connected to the HL21 Receiver.
  • The signal will be transmitted back to the Sender unit and then to the IR Emitter, which will relay the command to your source device.

RS232 Control

The RS232 port allows for serial communication to control compatible devices. Refer to the documentation of your RS232-controlled device for specific commands and connection details.

  • Connect your RS232 control device to the RS232 terminal block on the HL21 Receiver.
  • Ensure proper wiring (TX, RX, GND) according to your device's specifications.

Maintenance

  • Keep the device in a cool, dry place, away from direct sunlight and excessive heat.
  • Avoid exposing the unit to moisture or liquids.
  • Clean the exterior with a soft, dry cloth. Do not use harsh chemicals or abrasive cleaners.
  • Ensure proper ventilation around the unit to prevent overheating.

Troubleshooting

ProblemPossible CauseSolution
No video or audio signal.
  • Loose cable connections.
  • Incorrect channel selection.
  • Power issue.
  • Faulty Cat5e/6 cable.
  • Incompatible HDMI resolution.
  • Ensure all HDMI, Ethernet, and power cables are securely connected.
  • Verify the receiver is set to the correct channel corresponding to the sender.
  • Check if both sender and receiver units are powered on and their power LEDs are illuminated.
  • Test with a different, known-good Cat5e/6 cable.
  • Ensure your source device's output resolution is supported by your display and the extender.
Video flickering or intermittent signal.
  • Poor quality or damaged Cat5e/6 cable.
  • Cable length exceeds maximum supported distance.
  • Interference from other devices.
  • Network congestion (in matrix setup).
  • Use high-quality Cat5e/6 cables, preferably shielded.
  • Ensure cable length is within the 390ft limit.
  • Relocate the units away from potential sources of electromagnetic interference.
  • For matrix setups, use a dedicated Gigabit Network Switch. Try rebooting the receiver unit by disconnecting and reconnecting power.
IR control not working.
  • IR Emitter/Receiver misplacement.
  • IR cables not connected.
  • Remote control battery low.
  • Ensure the IR Emitter is directly over the source device's IR sensor and the IR Receiver is clearly visible to your remote.
  • Verify IR cables are securely plugged into the correct ports on both sender and receiver.
  • Replace remote control batteries.
Unit freezes or becomes unresponsive.
  • Temporary software glitch.
  • Power fluctuation.
  • Press the Reset button on the front panel.
  • Disconnect the power adapter, wait 10 seconds, then reconnect it to reboot the unit.

Specifications

BrandSewell
Model NumberSW-32962-RX
Interface TypeHDMI
Transmission MediumCat5e/6 Ethernet Cable
Max. Extension Distance390 feet (120 meters)
Supported SignalsHDMI, IR, RS232
Network ProtocolTCP/IP
Max. Receivers (Matrix)Up to 64
Mounting TypeWall Mount
Item Weight1.43 pounds
Package Dimensions8.27 x 5.98 x 2.52 inches
UPC685289229627

Warranty and Support

For warranty information and technical support, please refer to the official Sewell website or contact their customer service directly. Details are typically provided with your purchase documentation or on the manufacturer's website.

You can visit the Sewell Store on Amazon for more product information and support resources.

© 2023 Sewell Direct. All rights reserved.

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