1. Introduction
The Polycom RealPresence Trio 8500 is a versatile conference phone designed to facilitate clear and efficient communication in meeting environments. It offers robust audio capabilities and a user-friendly interface, making it suitable for various collaboration needs.
Figure 1.1: Polycom RealPresence Trio 8500 Conference Phone, showcasing its sleek design and integrated touch display.
Key features include:
- Conference Phone Flexibility: Supports video conferencing and content sharing additions, with built-in USB and Bluetooth for device connectivity.
- Outstanding Audio: Delivers room-filling audio up to 14kHz with full duplex, echo cancellation, and noise reduction for superior voice clarity.
- Touch Display: Features a 5-inch color touch display for intuitive navigation and control.
- Platform Integration: Compatible with various communication platforms, supporting hybrid registration.
- Conference Meeting Options: Enables collaboration through audio, video, and content sharing.
2. What's in the Box
Upon unboxing your Polycom RealPresence Trio 8500, verify that all components are present:
- Polycom RealPresence Trio 8500 Conference Phone
- Ethernet Cable (for network connectivity and Power over Ethernet, if applicable)
Figure 2.1: The Polycom RealPresence Trio 8500 unit alongside its included Ethernet cable.
Figure 2.2: The Polycom RealPresence Trio 8500 as packaged, showing the protective inserts.
3. Setup
Follow these steps to set up your Polycom RealPresence Trio 8500:
- Placement: Position the conference phone centrally in your meeting room for optimal audio pickup. Ensure it is on a stable, flat surface.
- Power and Network Connection:
Connect the Ethernet cable to the network port on the underside of the Trio 8500. This connection provides both network access and power (if using Power over Ethernet - PoE). If PoE is not available, an external power adapter (sold separately) will be required.
Figure 3.1: The underside of the Polycom Trio 8500, highlighting the network port and other connections.
- Initial Boot-up: Once connected, the device will power on automatically. The 5-inch color touch display will illuminate and guide you through the initial setup process, which may include language selection, network configuration, and platform registration.
- Software Update: It is recommended to check for and install any available software updates via the device's web interface or touch display menu to ensure optimal performance and access to the latest features.
4. Operating Instructions
The Polycom RealPresence Trio 8500 is designed for intuitive operation via its touch display.
4.1 Basic Call Functions
- Making a Call: Tap the "Place a Call" icon on the home screen, enter the number using the on-screen keypad, and tap the call button.
- Answering a Call: When an incoming call rings, tap the "Answer" button on the display.
- Ending a Call: Tap the "End Call" button during an active call.
- Mute/Unmute: Tap the microphone icon on the display or press the physical mute button on the device to mute or unmute your audio. The LED indicators on the device will change color to indicate mute status.
- Volume Control: Use the physical volume buttons (+/-) on the device or the on-screen controls to adjust the speaker volume.
Figure 4.1: A close-up view of the Polycom Trio 8500's 5-inch color touch display, showing typical call and menu icons.
4.2 Conference Features
- Adding Participants: During an active call, tap the "Add Participant" or "Conference" icon and dial the number of the new participant.
- Content Sharing: If configured, use the content sharing options on the display to share presentations or documents from a connected device.
- Bluetooth Connectivity: Pair your mobile device via Bluetooth to use the Trio 8500 as a high-quality speakerphone for calls on your personal device.
Figure 4.2: A typical meeting room setup demonstrating the Polycom Trio 8500 facilitating a video conference, with participants viewing content on a large screen.
5. Maintenance
Proper maintenance ensures the longevity and optimal performance of your Polycom RealPresence Trio 8500.
- Cleaning: Use a soft, dry, lint-free cloth to clean the device's exterior and touch display. Avoid abrasive cleaners, solvents, or aerosol sprays.
- Ventilation: Ensure the device's ventilation openings are not blocked to prevent overheating.
- Storage: If storing the device for an extended period, disconnect it from power and network, and store it in a cool, dry place.
6. Troubleshooting
This section addresses common issues you might encounter with your Polycom RealPresence Trio 8500.
| Problem | Possible Cause | Solution |
|---|---|---|
| Device does not power on. | No power or network connection. | Ensure the Ethernet cable is securely connected and that the network port provides Power over Ethernet (PoE). If not using PoE, ensure the external power adapter is connected and functional. |
| No dial tone or cannot make calls. | Network connectivity issue or incorrect SIP/platform registration. | Verify network cable connection. Check network settings on the device's display. Confirm successful registration with your communication platform (e.g., SIP server, Zoom, Microsoft Teams). Consult your IT administrator if necessary. |
| Poor audio quality (echo, noise). | Improper placement, environmental noise, or network latency. | Ensure the device is centrally located and not too close to walls or reflective surfaces. Minimize background noise. Check network stability. |
| Touch display unresponsive. | Temporary software glitch. | Restart the device by disconnecting and reconnecting the power/network cable. If the issue persists, consider a factory reset (consult your IT administrator first as this will erase configurations). |
7. Specifications
Detailed technical specifications for the Polycom RealPresence Trio 8500:
| Feature | Detail |
|---|---|
| Product Dimensions (L x W x H) | 14.02 x 12.17 x 2.76 inches |
| Item Weight | 2.17 pounds (985 Grams) |
| Model Number | 2200-66700-025 |
| Brand | POLY |
| Color | Red (Note: Product images show black/dark grey, but specification lists 'Red'. User should refer to actual product color.) |
| Telephone Type | Conference |
| Power Source | Corded Electric (PoE compatible) |
| Dialer Type | Single Keypad (on-screen) |
| Answering System Type | Digital |
| Conference Call Capability | 3 way |
| Caller Identification | No |
| Visible Screen Diagonal | 5 inches / 13 cm |
| First Available Date | November 11, 2017 |
Figure 7.1: Product label on the underside of the Polycom Trio 8500, displaying model number, FCC compliance, and other regulatory information.
8. Warranty and Support
For information regarding the product warranty, please refer to the documentation provided with your purchase or visit the official POLY website. Technical support and additional resources can also be found on the manufacturer's support pages.
It is recommended to register your product with POLY to receive updates and support notifications.
For further assistance, contact POLY customer support directly.
