Introduction
Welcome to the BlackBerry Classic Q20 SQC100-2 smartphone user manual. This guide provides essential information to help you set up, operate, maintain, and troubleshoot your device. The BlackBerry Classic Q20 combines a familiar physical QWERTY keyboard and navigation keys with the BlackBerry 10 operating system, offering a robust and efficient mobile experience.
Please read this manual thoroughly to ensure proper use and to maximize the features of your smartphone.
What's in the Box
Upon unboxing your BlackBerry Classic Q20 SQC100-2, verify that all components are present:
- BlackBerry Classic Q20 SQC100-2 Smartphone
- USB Charging/Data Cable
- Wall Charger Adapter
- Headset (may vary by region)
- Quick Start Guide and Safety Information
Image: Rear view of the BlackBerry Classic Q20 SQC100-2 smartphone.
Setup
1. Inserting the SIM Card
Your BlackBerry Classic Q20 SQC100-2 requires a Nano-SIM card for cellular network connectivity. Follow these steps:
- Locate the SIM card slot on the side of the device.
- Use the provided SIM ejector tool (or a small paperclip) to gently press into the small hole on the SIM tray.
- Pull out the SIM tray.
- Place your Nano-SIM card onto the tray with the gold contacts facing down and the cut corner aligned.
- Carefully reinsert the tray into the slot until it clicks into place.
2. Inserting a Memory Card (microSD)
To expand storage, you can insert a microSD card (up to 128GB). The process is similar to inserting the SIM card:
- Locate the microSD card slot, typically adjacent to the SIM slot.
- Use the SIM ejector tool to open the microSD card tray.
- Place the microSD card onto the tray with the gold contacts facing down.
- Reinsert the tray into the slot until it is flush with the device.
Image: Side view of the BlackBerry Classic Q20 SQC100-2, highlighting the SIM and SD card trays.
3. Initial Power On and Charging
Before first use, it is recommended to fully charge your device. Connect the USB cable to the phone's charging port and the other end to the wall charger adapter. Plug the adapter into a power outlet.
- Press and hold the Power/Lock button (usually on the top or side) until the BlackBerry logo appears.
- Follow the on-screen instructions to complete the initial setup, including language selection, Wi-Fi connection, and BlackBerry ID setup.
Operating Your Device
Basic Navigation
The BlackBerry Classic Q20 SQC100-2 features a 3.5-inch touchscreen, a physical QWERTY keyboard, and an optical trackpad for navigation.
- Touchscreen: Swipe, tap, and pinch to interact with applications and menus.
- QWERTY Keyboard: Type messages, emails, and search queries. Use keyboard shortcuts for quick actions.
- Optical Trackpad: Navigate through lists, highlight text, and select items with precision.
- Navigation Keys: Utilize the Call, Menu, Back, and End Call keys for traditional phone functions.
Image: Front view of the BlackBerry Classic Q20 SQC100-2, showing the screen and physical keyboard.
Making Calls
- From the home screen, tap the Phone icon or press the Call key.
- Dial the number using the physical keyboard or the on-screen dial pad.
- Press the Call key to initiate the call.
Sending Messages
Access the BlackBerry Hub for all your communications.
- Swipe right from the home screen to open BlackBerry Hub.
- Tap the compose icon (usually a plus sign or pen icon).
- Select 'Text Message' or 'Email' and enter the recipient and message.
- Tap 'Send'.
Connecting to Wi-Fi
- Swipe down from the top of the screen to open Quick Settings.
- Tap the Wi-Fi icon.
- Select your desired Wi-Fi network from the list.
- Enter the password if prompted and tap 'Connect'.
Camera Usage
The device features an 8 Megapixel rear camera and a 2 Megapixel front camera.
- Tap the Camera icon on the home screen.
- Frame your shot using the screen.
- Tap the screen or press the volume button to capture a photo.
- Swipe left or right to switch between photo and video modes.
Maintenance
Cleaning Your Device
To maintain the appearance and functionality of your BlackBerry Classic Q20 SQC100-2:
- Use a soft, lint-free cloth to wipe the screen and body.
- Avoid using harsh chemicals, abrasive cleaners, or aerosol sprays.
- Keep ports free of dust and debris.
Battery Care
The device has a 2515 mAh battery. To prolong battery life:
- Avoid extreme temperatures.
- Charge the device regularly, but avoid leaving it fully charged or fully depleted for extended periods.
- Use only BlackBerry-approved chargers and cables.
Software Updates
The BlackBerry Classic Q20 SQC100-2 runs on BlackBerry 10.3.1 OS (upgradable). Regularly check for software updates to ensure optimal performance and security:
- Go to 'Settings'.
- Tap 'Software Updates'.
- Follow the on-screen prompts to check for and install any available updates.
Troubleshooting
This section addresses common issues you might encounter with your BlackBerry Classic Q20 SQC100-2.
| Problem | Solution |
|---|---|
| Device not powering on | Ensure the battery is charged. Connect to a charger for at least 30 minutes. If still unresponsive, perform a soft reset by holding the Power button for 10-15 seconds. |
| Cannot connect to Wi-Fi | Verify Wi-Fi is enabled in Quick Settings. Restart your router and the phone. Ensure you are entering the correct password. |
| Poor call quality or no network signal | Check if your SIM card is properly inserted. Ensure you are in an area with network coverage. Restart the device. Contact your service provider if the issue persists. |
| Applications are slow or freezing | Close unnecessary background applications. Clear app cache (Settings > App Manager > select app > Clear Cache). Restart the device. |
Specifications
Detailed technical specifications for the BlackBerry Classic Q20 SQC100-2 smartphone:
- Model Name: Classic Q20
- Item Model Number: SQC100-2
- Operating System: BlackBerry 10 OS (upgradable)
- CPU Model: Qualcomm Snapdragon S4 MSM8230
- CPU Speed: 1.5 GHz Dual-Core Krait Processor
- RAM: 2 GB
- Internal Memory: 16 GB
- Expandable Storage: microSD Slot, up to 128 GB
- Screen Size: 3.5 Inches
- Display Technology: LED
- Resolution: 720 x 1280 pixels
- Rear Camera: 8 Megapixel (3264 x 2448 pixels) with Autofocus & LED Flash
- Front Camera: 2 Megapixel
- Wireless Communication Technologies: Cellular (2G GSM, 3G HSDPA, 4G LTE Bands 1, 3, 7, 20), Wi-Fi
- Connectivity Technologies: Wi-Fi, GPS
- Human Interface Input: Keyboard, Touchscreen
- Audio Jack: 3.5 mm
- Battery Capacity: 2515 mAh
- Phone Talk Time: Up to 13 Hours
- Product Dimensions: 5.2 x 2.9 x 0.4 inches
- Item Weight: 12 ounces
- Color: Black
Warranty Information
BlackBerry provides a limited warranty for its products. The specific terms and duration of the warranty may vary by region and point of purchase. Please refer to the warranty card included in your product packaging or visit the official BlackBerry support website for detailed information regarding warranty coverage, terms, and conditions.
Keep your proof of purchase, such as the sales receipt, as it will be required for any warranty claims.
Support
For further assistance, technical support, or to access additional resources for your BlackBerry Classic Q20 SQC100-2, please utilize the following options:
- Online Support: Visit the official BlackBerry support website for FAQs, troubleshooting guides, and software downloads.
- Customer Service: Contact BlackBerry customer service via phone or email for personalized assistance. Refer to the contact information provided in your product documentation or on the official website.
- Community Forums: Engage with other BlackBerry users and experts in official or unofficial community forums for tips and solutions.
