Akuvox SP-R50P IP Phone User Manual

1. Introduction

This manual provides detailed instructions for the setup, operation, and maintenance of your Akuvox SP-R50P IP Phone. The SP-R50P is a high-definition voice IP phone designed for clear communication and efficient call management.

Key features include:

• HD Voice capability for superior audio quality.
• 2.6" 132x64 Graphical LCD with backlight for clear display.
• 31 Keys, including 4 soft keys and 10 programmable keys, for versatile control.
• Multiple connectivity options: 1 RJ9 Handset jack, 1 RJ9 Headset Jack, 2 RJ45 10/100m Ethernet Jacks.
• Power over Ethernet (PoE) support (IEEE 802.3af) for simplified installation.
• Support for 1 SIP account, call waiting, call forward, call transfer, call on hold, mute, auto-answer, redial, DND, local 3-way conference, volume adjustment, selectable ringtones, speed dial, hotline, and more.

2. Box Contents

Carefully unpack your Akuvox SP-R50P IP Phone and verify that all items listed below are present and in good condition. If any items are missing or damaged, please contact your reseller immediately.

• Akuvox SP-R50P Base Unit
• Handset
• Handset Connector Cable
• Phone Stand
• Quick Start Guide (refer to this manual for full details)

Figure 2.1: Akuvox SP-R50P IP Phone components. The image displays the main phone unit, the handset resting on its cradle, and the coiled handset cable. The phone features a display screen, navigation keys, a numeric keypad, and function buttons.

3. Setup

Follow these steps to set up your Akuvox SP-R50P IP Phone for first-time use.

1. Attach the Phone Stand: Align the tabs on the phone stand with the slots on the back of the phone base unit. Slide the stand into place until it clicks securely.
2. Connect the Handset: Plug one end of the coiled handset cable into the handset jack on the side of the phone base unit and the other end into the handset.
3. Connect to Network and Power:
   • Using PoE (Power over Ethernet): If your network switch supports PoE, connect an Ethernet cable from the LAN port on the back of the phone to a PoE-enabled port on your network switch. The phone will power on automatically.
   • Using a Power Adapter (Optional, not included): If PoE is not available, connect a compatible 5V DC power adapter (not included) to the power jack on the back of the phone, then plug the adapter into a power outlet. Connect an Ethernet cable from the LAN port on the back of the phone to your network router or switch.
4. Initial Boot-up: The phone will power on and begin its boot-up sequence. The LCD screen will display the Akuvox logo and then proceed to load the operating system. This may take a few moments.
5. Network Configuration: Once booted, the phone will attempt to obtain an IP address via DHCP. If your network requires static IP configuration or specific SIP server settings, these can be configured via the phone's web interface or directly on the phone's menu (refer to Section 4.2 for menu navigation).

4. Operating Instructions

This section details the basic and advanced functions of your Akuvox SP-R50P IP Phone.

4.1 Basic Call Functions

• Making a Call:
  1. Pick up the handset or press the Speaker button.
  2. Dial the desired phone number using the keypad.
  3. Press the #send button or wait a few seconds for the call to connect automatically.
• Answering a Call: When the phone rings, pick up the handset or press the Speaker button.
• Ending a Call: Hang up the handset or press the Speaker button again.
• Redial: Press the Redial button (often represented by a curved arrow or a dedicated key) to redial the last dialed number.
• Mute: During a call, press the Mute button (microphone icon) to mute your microphone. Press it again to unmute.
• Volume Adjustment: Use the Volume +/- buttons during a call to adjust the handset, headset, or speaker volume. When idle, use them to adjust the ringer volume.

4.2 Advanced Call Features

• Call Hold: During an active call, press the Hold button (often represented by a pause icon or two vertical lines). The call will be placed on hold. Press the Hold button again or the flashing line key to resume the call.
• Call Transfer:
  1. Blind Transfer: During an active call, press the Transfer soft key or button. Dial the number to transfer to, then press the Transfer soft key again.
  2. Attended Transfer: During an active call, press the Transfer soft key or button. Dial the number to transfer to and wait for the party to answer. Announce the call, then press the Transfer soft key again to complete the transfer.
• 3-Way Conference:
  1. During an active call, press the Conf soft key or button. The first call will be placed on hold.
  2. Dial the number of the third party and wait for them to answer.
  3. Press the Conf soft key again to join all three parties in a conference call.
• Do Not Disturb (DND): Press the DND button (often represented by a crossed-out bell or similar icon) to activate or deactivate Do Not Disturb mode. When active, incoming calls will be redirected or sent to voicemail without ringing your phone.
• Call Forward: Access the phone's menu (usually via a Menu or Settings soft key) to configure call forwarding options (Always, Busy, No Answer).
• Phonebook: The phone supports a local phonebook of up to 500 groups. Access it via the Phonebook soft key or menu option. You can add, edit, and delete contacts.
• Programmable Keys: The 10 programmable keys can be configured for various functions such as speed dial, busy lamp field (BLF), or line keys. Refer to your system administrator or the phone's web interface for configuration details.

4.3 LCD Display and Navigation

The 2.6" graphical LCD displays call information, menu options, and status indicators. Use the navigation cluster (Up, Down, Left, Right arrows, and OK button) to navigate through menus and select options. The soft keys below the display change their function based on the current context.

5. Maintenance

Proper care and maintenance will ensure the longevity of your Akuvox SP-R50P IP Phone.

• Cleaning: Use a soft, dry cloth to clean the phone's surface. For stubborn marks, slightly dampen the cloth with water. Do not use harsh chemicals, abrasive cleaners, or solvents, as these can damage the phone's finish and internal components.
• Environment: Keep the phone away from direct sunlight, excessive heat sources, and moisture. Ensure it is placed on a stable, flat surface to prevent accidental falls.
• Cables: Periodically check all connected cables (handset, Ethernet) for any signs of wear or damage. Replace damaged cables immediately.
• Ventilation: Ensure the ventilation slots on the phone are not blocked to prevent overheating.

6. Troubleshooting

If you encounter issues with your Akuvox SP-R50P IP Phone, refer to the following common problems and solutions.

If the problem persists after trying these solutions, please contact your system administrator or Akuvox technical support.

7. Specifications

Detailed technical specifications for the Akuvox SP-R50P IP Phone.

8. Warranty and Support

For warranty information, please refer to the warranty card included with your product or contact your point of purchase. Akuvox provides technical support for its products. For further assistance, please visit the official Akuvox website or contact their customer service department.

It is recommended to keep your purchase receipt as proof of purchase for warranty claims.