Introduction
This manual provides comprehensive instructions for the Samsung EO-EG920BW wired 3.5mm headset. It covers setup, operation, maintenance, and troubleshooting to ensure optimal performance and longevity of your device. This headset is designed to deliver clear audio for music and calls, featuring a built-in microphone and convenient volume controls.
Package Contents
Verify that your package contains the following items:
- Samsung Wired 3.5mm Headset (Model: EO-EG920BW)
Product Overview

Image: Samsung EO-EG920BW Wired Headset. This image displays the complete headset, including the earbuds, the inline remote control with volume and call buttons, and the 3.5mm audio jack.
The Samsung EO-EG920BW headset is designed for comfort and functionality. Key features include:
- Earpiece Design: In-ear earbuds for a secure and comfortable fit.
- Connectivity: Standard 3.5mm audio jack for universal compatibility with many devices.
- Integrated Controls: Inline remote with volume control and a call answer/end button.
- Microphone: Built-in microphone for hands-free calling.
- Audio Quality: Features two speakers in each earpiece for dynamic bass and clear high tones.

Image: Close-up of Samsung EO-EG920BW Earbuds. This image provides a detailed view of the individual earbuds, highlighting their design and the Samsung branding.
Setup
Connecting the Headset
- Identify the Audio Jack: Locate the 3.5mm audio jack on your compatible device (e.g., smartphone, tablet, laptop). This is typically a small, circular port.
- Insert the Connector: Gently insert the 3.5mm connector of the Samsung headset into your device's audio jack until it is fully seated.
- Verify Connection: Once connected, audio output from your device should automatically switch to the headset. If not, check your device's audio settings.
The headset is compatible with devices featuring a standard 3.5mm headphone jack, including Samsung Galaxy S6 Edge+, S5, Note 5, Note 4, and Note Edge.
Operating Instructions
The inline remote control provides convenient access to essential functions.
Volume Control
- Increase Volume: Press the + button on the inline remote.
- Decrease Volume: Press the - button on the inline remote.
Call Management
- Answer/End Call: Press the central button on the inline remote once to answer an incoming call or end an active call.
- Reject Call: Press and hold the central button for approximately 2 seconds to reject an incoming call.
Music Playback
- Play/Pause: Press the central button once to play or pause music.
- Next Track: Press the central button twice quickly to skip to the next track.
- Previous Track: Press the central button three times quickly to go back to the previous track.
Maintenance and Care
To ensure the longevity and optimal performance of your headset, follow these care guidelines:
- Cleaning: Gently wipe the earbuds and cable with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials.
- Storage: Store the headset in a clean, dry place when not in use. Avoid tangling the cable to prevent damage.
- Moisture: While the headset is water-resistant, avoid prolonged exposure to water or high humidity. Do not submerge the headset.
- Temperature: Do not expose the headset to extreme temperatures (hot or cold).
- Handling: Avoid pulling the cable forcefully when disconnecting from a device. Always grasp the 3.5mm connector.
Troubleshooting
If you encounter issues with your headset, refer to the following common problems and solutions:
| Problem | Solution |
|---|---|
| No sound or low volume from headset. |
|
| Microphone is not working. |
|
| Inline controls are not responding. |
|
Specifications
| Model Number | EO-EG920BW |
| Connectivity Technology | Wired |
| Headphones Jack | 3.5 mm Jack |
| Earpiece Shape | In Ear |
| Control Type | Volume Control, Call Answer/End |
| Microphone | Included |
| Compatible Devices | Samsung Galaxy S6 Edge+, S5, Note 5, Note 4, Note Edge |
| Material | Plastic, Polyurethane (PU), Silicone |
| Color | White |
| Item Weight | 1.13 ounces (approx. 32 grams) |
| Product Dimensions | 2 x 0.8 x 1 inches (approx. 5.08 x 2.03 x 2.54 cm) |
| Water Resistance Level | Water Resistant |
| UPC | 643415105795, 741921370482, 879562261132, 711436664680, 602310873758, 741921360148 |
Warranty and Support
For information regarding warranty coverage and customer support for your Samsung EO-EG920BW headset, please refer to the warranty card included with your purchase or visit the official Samsung support website. Keep your proof of purchase for warranty claims.
For further assistance, you may contact Samsung customer service through their official channels.





