Samsung EO-EG920BW

Samsung Wired 3.5mm Headset with Microphone and Volume Control

Model: EO-EG920BW

Introduction

This manual provides comprehensive instructions for the Samsung EO-EG920BW wired 3.5mm headset. It covers setup, operation, maintenance, and troubleshooting to ensure optimal performance and longevity of your device. This headset is designed to deliver clear audio for music and calls, featuring a built-in microphone and convenient volume controls.

Package Contents

Verify that your package contains the following items:

  • Samsung Wired 3.5mm Headset (Model: EO-EG920BW)

Product Overview

Samsung EO-EG920BW Wired Headset, front view showing both earbuds, inline remote, and 3.5mm jack

Image: Samsung EO-EG920BW Wired Headset. This image displays the complete headset, including the earbuds, the inline remote control with volume and call buttons, and the 3.5mm audio jack.

The Samsung EO-EG920BW headset is designed for comfort and functionality. Key features include:

  • Earpiece Design: In-ear earbuds for a secure and comfortable fit.
  • Connectivity: Standard 3.5mm audio jack for universal compatibility with many devices.
  • Integrated Controls: Inline remote with volume control and a call answer/end button.
  • Microphone: Built-in microphone for hands-free calling.
  • Audio Quality: Features two speakers in each earpiece for dynamic bass and clear high tones.
Close-up of Samsung EO-EG920BW earbuds, showing the 'SAMSUNG' branding on each earbud

Image: Close-up of Samsung EO-EG920BW Earbuds. This image provides a detailed view of the individual earbuds, highlighting their design and the Samsung branding.

Setup

Connecting the Headset

  1. Identify the Audio Jack: Locate the 3.5mm audio jack on your compatible device (e.g., smartphone, tablet, laptop). This is typically a small, circular port.
  2. Insert the Connector: Gently insert the 3.5mm connector of the Samsung headset into your device's audio jack until it is fully seated.
  3. Verify Connection: Once connected, audio output from your device should automatically switch to the headset. If not, check your device's audio settings.

The headset is compatible with devices featuring a standard 3.5mm headphone jack, including Samsung Galaxy S6 Edge+, S5, Note 5, Note 4, and Note Edge.

Operating Instructions

The inline remote control provides convenient access to essential functions.

Volume Control

  • Increase Volume: Press the + button on the inline remote.
  • Decrease Volume: Press the - button on the inline remote.

Call Management

  • Answer/End Call: Press the central button on the inline remote once to answer an incoming call or end an active call.
  • Reject Call: Press and hold the central button for approximately 2 seconds to reject an incoming call.

Music Playback

  • Play/Pause: Press the central button once to play or pause music.
  • Next Track: Press the central button twice quickly to skip to the next track.
  • Previous Track: Press the central button three times quickly to go back to the previous track.

Maintenance and Care

To ensure the longevity and optimal performance of your headset, follow these care guidelines:

  • Cleaning: Gently wipe the earbuds and cable with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials.
  • Storage: Store the headset in a clean, dry place when not in use. Avoid tangling the cable to prevent damage.
  • Moisture: While the headset is water-resistant, avoid prolonged exposure to water or high humidity. Do not submerge the headset.
  • Temperature: Do not expose the headset to extreme temperatures (hot or cold).
  • Handling: Avoid pulling the cable forcefully when disconnecting from a device. Always grasp the 3.5mm connector.

Troubleshooting

If you encounter issues with your headset, refer to the following common problems and solutions:

ProblemSolution
No sound or low volume from headset.
  • Ensure the 3.5mm jack is fully inserted into your device.
  • Check the volume level on both the headset (using the inline controls) and your connected device.
  • Test the headset with another device to rule out a device-specific issue.
  • Inspect the cable for any visible damage.
Microphone is not working.
  • Ensure the headset is fully connected.
  • Check your device's audio input settings to confirm the headset microphone is selected.
  • Test the microphone with another application or device.
Inline controls are not responding.
  • Ensure the headset is securely connected.
  • Some older devices or non-standard audio jacks may have limited compatibility with inline controls.
  • Restart your connected device.

Specifications

Model NumberEO-EG920BW
Connectivity TechnologyWired
Headphones Jack3.5 mm Jack
Earpiece ShapeIn Ear
Control TypeVolume Control, Call Answer/End
MicrophoneIncluded
Compatible DevicesSamsung Galaxy S6 Edge+, S5, Note 5, Note 4, Note Edge
MaterialPlastic, Polyurethane (PU), Silicone
ColorWhite
Item Weight1.13 ounces (approx. 32 grams)
Product Dimensions2 x 0.8 x 1 inches (approx. 5.08 x 2.03 x 2.54 cm)
Water Resistance LevelWater Resistant
UPC643415105795, 741921370482, 879562261132, 711436664680, 602310873758, 741921360148

Warranty and Support

For information regarding warranty coverage and customer support for your Samsung EO-EG920BW headset, please refer to the warranty card included with your purchase or visit the official Samsung support website. Keep your proof of purchase for warranty claims.

For further assistance, you may contact Samsung customer service through their official channels.

© 2023 Samsung. All rights reserved.

Related Documents - EO-EG920BW

Preview Uslovi za ostvarivanje pogodnosti „Pet godina garancije“ (2 godine osnovne garancije + 3 godine dodatne garancije)
Detaljni uslovi za ostvarivanje 5-godišnje garancije (2 godine osnovne + 3 godine dodatne) za nove Samsung uređaje kupljene u Srbiji. Objašnjava proces registracije, potrebne dokumente i pravila promocije.
Preview Kushtet e Garancisë Tregtare 5-Vjeçare Samsung dhe Politika e Privatësisë
Dokumenti detajon kushtet dhe afatet përfituese të garancisë tregtare 5-vjeçare (2 vjet rregullt + 3 vjet shtesë) për pajisjet Samsung të blera në Shqipëri, si dhe njoftimin për mbledhjen dhe përpunimin e të dhënave personale sipas Rregullave të Privatësisë të Samsung Electronics Austria GmbH.
Preview OfficeServ: Adjusting Speaker and Ring Volume
Instructions for adjusting speaker and ring volume on Samsung OfficeServ enterprise IP phones, detailing how to increase or decrease volume levels during calls or ringing.
Preview Samsung Level Box User Manual
User manual for the Samsung Level Box Bluetooth speaker, detailing device layout, charging, battery information, and connection methods via Bluetooth and NFC.
Preview Samsung U Flex Headphones EO-BG950 Quick Start Guide
A quick start guide for the Samsung U Flex Headphones (Model: EO-BG950), covering device layout, charging, Bluetooth connection, and safety information.
Preview Samsung Level Active (EO-BG930) User Manual
Comprehensive user manual for the Samsung Level Active (EO-BG930) Bluetooth headset. Includes setup, charging, pairing, and troubleshooting instructions.

Ask a question about this manual

Ask about setup, troubleshooting, compatibility, parts, safety, or missing instructions. Manuals+ will review the question and use this page’s manual context to help answer it.