1. Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your TENVIS JPT3815W-HD Wireless IP Camera. Please read this manual carefully before using the product to ensure proper setup and functionality. This camera is designed for surveillance and home security, offering high-definition video, two-way audio, and remote monitoring capabilities.
2. Product Overview
Familiarize yourself with the components and ports of your TENVIS JPT3815W-HD camera.
Image 2.1: Front and rear view of the TENVIS JPT3815W-HD camera. The front features the HD 720P lens, IR LEDs for night vision, and a microphone. The rear includes the power input, Ethernet port, MicroSD card slot (supports up to 32GB), and a reset button. A Wi-Fi antenna is visible on the side.
Key Features:
- HD 720P Resolution: Captures video at 1280 x 720 pixels.
- Pan/Tilt Functionality: Horizontal rotation of 340° and vertical tilt of 110° for wide area coverage.
- Night Vision: Equipped with 10 IR-LEDs for clear visibility up to 10 meters in low light conditions.
- Two-Way Audio: Built-in microphone and speaker for communication.
- Motion Detection: Configurable alerts via email and snapshot uploads to FTP.
- Wireless Connectivity: Supports IEEE802.11b/g/n Wi-Fi standards.
- MicroSD Card Support: Slot for local storage up to 32GB.
- P2P and ONVIF 2.2 Protocol: Ensures broad compatibility and easy setup.
3. Setup
3.1 Initial Power-Up
- Connect the power adapter (DC 5V/2.0A) to the camera's power input port.
- Plug the power adapter into a wall outlet. The camera will power on and begin its self-test sequence.
3.2 Network Connection
The camera supports both wired (Ethernet) and wireless (Wi-Fi) connections.
Wired Connection:
- Connect one end of an Ethernet cable to the camera's Ethernet port.
- Connect the other end of the Ethernet cable to your router or network switch.
Wireless Connection:
- Ensure the camera is powered on.
- Install the TENVIS mobile application on your iOS or Android device.
- Follow the in-app instructions to add the camera and configure its Wi-Fi settings. This typically involves scanning a QR code on the camera or entering the camera's UID.
- Select your Wi-Fi network and enter the password. The camera will connect to the wireless network.
3.3 MicroSD Card Installation
- Locate the MicroSD card slot on the camera (refer to Image 2.1).
- Gently insert a MicroSD card (up to 32GB) into the slot until it clicks into place.
- Format the MicroSD card through the camera's settings in the mobile application or web interface for optimal performance.
4. Operating Instructions
4.1 Live View and Control
Access the live video feed through the TENVIS mobile application or a compatible web browser (Microsoft IE7+, Mozilla Firefox, Google Chrome, Apple Safari).
- Pan/Tilt: Use the controls in the app or web interface to remotely adjust the camera's horizontal (340°) and vertical (110°) viewing angles.
- Digital Zoom: Utilize the 5x digital zoom feature to magnify specific areas of the live feed.
- Two-Way Audio: Tap the microphone icon in the app to speak through the camera's speaker, and listen to audio from the camera's built-in microphone.
4.2 Recording and Storage
The camera supports continuous recording, scheduled recording, and motion-triggered recording to a MicroSD card.
- Configure recording settings within the camera's interface.
- Recorded footage can be reviewed and downloaded via the mobile application or web interface.
4.3 Motion Detection and Alerts
The camera can detect motion and trigger alerts.
- Enable motion detection in the camera settings.
- Configure alert actions, such as sending email notifications with snapshots or uploading alarm snapshots to an FTP server.
- Adjust motion detection sensitivity to minimize false alarms.
4.4 Night Vision
The camera automatically switches to night vision mode in low light conditions, utilizing its infrared LEDs to provide clear black and white video up to 10 meters.
5. Maintenance
5.1 Cleaning
- Ensure the camera is powered off before cleaning.
- Use a soft, dry cloth to wipe the camera body.
- For the lens, use a lens cleaning cloth and specialized lens cleaning solution to avoid scratches.
- Do not use harsh chemicals or abrasive cleaners.
5.2 Firmware Updates
Periodically check the TENVIS official website or your mobile application for available firmware updates. Keeping your camera's firmware updated ensures optimal performance, security, and access to new features. Follow the provided instructions carefully when performing updates.
5.3 Storage Management
- Regularly back up important recordings from the MicroSD card to another storage device.
- Format the MicroSD card periodically to maintain performance and free up space.
6. Troubleshooting
6.1 No Power
- Check if the power adapter is securely connected to the camera and the power outlet.
- Verify that the power outlet is functional.
- Ensure you are using the correct DC 5V/2.0A power adapter.
6.2 Cannot Connect to Network
- Wired: Ensure the Ethernet cable is properly connected to both the camera and the router. Check router status.
- Wireless: Verify your Wi-Fi password is correct. Ensure the camera is within range of your Wi-Fi router. Restart the camera and router.
- If using P2P, ensure your internet connection is stable.
6.3 Poor Video Quality
- Check your network bandwidth. Insufficient bandwidth can cause choppy or low-resolution video.
- Clean the camera lens if it appears dirty.
- Ensure adequate lighting for optimal image quality during the day.
6.4 Motion Detection Not Working
- Verify that motion detection is enabled in the camera settings.
- Adjust the sensitivity settings.
- Check the configured alert actions (email, FTP) and ensure their settings are correct.
6.5 Camera Reset
If the camera is unresponsive or you need to restore factory settings, locate the reset button (refer to Image 2.1). With the camera powered on, press and hold the reset button for approximately 10-15 seconds until the camera reboots. This will revert all settings to their default values.
7. Specifications
| Category | Specification |
|---|---|
| Model Name | JPT3815W-HD |
| Image Sensor | Omnivision9712/100W CMOS |
| Display Resolution | 1280 x 720 (720P) |
| Min. Illumination | 0.1 Lux |
| Lens Focal Length | f:3.6mm |
| Aperture | F2.5 |
| Angle of View | 80° |
| Video Compression | H.264 |
| Frame Rate | 25fps (maximum) |
| Resolutions Supported | 720P(1280x720), VGA(640x360), QVGA(320x180) |
| Pan/Tilt Angle | Horizontal: 340°, Vertical: 110° |
| Infrared LEDs | 10 pcs |
| Night Vision Distance | 10 meters |
| Digital Zoom | 5x |
| Audio | Two-way Audio, Built-in Mic & Speaker, G.711/G.726 |
| Ethernet | 10/100Mbps |
| Wireless Standard | IEEE802.11b/g/n |
| Wireless Security | WEP, WPA, WPA2 |
| Network Protocols | IP, TCP, UDP, HTTP, SMTP, FTP, DHCP, DDNS, RTSP, ICMP, NTP, UPNP, RTP, P2P, ONVIF, WPS |
| Operating System Support | Microsoft Windows XP/7, Mac OS, iOS, Android |
| Browser Support | IE7+, Mozilla Firefox, Google Chrome, Apple Safari |
| Storage | MicroSD card, up to 32GB |
| Power Supply | DC 5V/2.0A |
| Power Consumption | 4W/6W |
| Operating Temperature | -10°C ~ +50°C (14°F ~ 124°F) |
| Operating Humidity | 10% ~ 80% non-condensing |
| Water Resistance Level | Not Water Resistant (Indoor/Outdoor usage refers to general application, but not direct exposure to elements without protection) |
| Form Factor | Dome |
| Color | Black |
8. Warranty Information
The TENVIS JPT3815W-HD Wireless IP Camera comes with a Limited 1-year warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use. It does not cover damage caused by misuse, accidents, unauthorized modifications, or improper installation. Please retain your proof of purchase for warranty claims.
9. Support
For further assistance, technical support, or inquiries regarding your TENVIS JPT3815W-HD camera, please refer to the official TENVIS website or contact their customer service. Ensure you have your product model number and purchase details ready when seeking support.