Wink Connected Home Hub PWHUB-WH18 User Manual

1. Introduction

The Wink Hub connects your smart home devices, allowing you to control them from the Wink App. This manual provides instructions for installation, operation, and troubleshooting for the Wink Connected Home Hub, Model PWHUB-WH18.

2. Product Overview

The Wink Hub (Model PWHUB-WH18) acts as a central controller for various smart home devices. It supports multiple wireless protocols to ensure broad compatibility across different brands and device types.

The physical Wink Connected Home Hub, a white square device with a central circular indicator light.

Side view of the Wink Connected Home Hub, showcasing its compact design.

Key Features

• Wink Hub allows your diverse collection of smart home products to speak the same wireless language so you can easily control them from the Wink app.
• Easy Setup with the Wink app or Amazon Alexa to control your smart home.
• Platform Compatibility: Control products from iOS, Apple Watch, Android, and Android Wear. Works with Amazon Alexa.
• Supported Device Types: ZWAVE (Door Lock, Door/Window Sensor, Motion Sensor, Tilt Sensor, Light Switch, Light Dimmer, Appliance Module), ZIGBEE (Light Bulb, Light Switch, Outlet, Door/Window).
• The Wink Shortcuts channel on IFTTT enables you to activate Wink Shortcuts through IFTTT triggers.
• Supports Wi-Fi, Bluetooth LE, Z-Wave, ZigBee, Lutron ClearConnect, Kidde.
• Can share devices while maintaining control of your own Wink account.
• Has ability to have multiple Wink Hubs connected to your Wink account.
• Wink's first home automation hub, serving as the precursor to Wink Hub 2.

3. Setup Guide

What's in the Box

• 1 Wink Connected Home Hub

Initial Setup

1. Download the Wink App: Download the Wink app from the Apple App Store or Google Play.
2. Connect the Hub: Plug in your Wink Hub to a power outlet.
3. Follow In-App Instructions: Open the Wink app and follow the on-screen instructions to connect your Hub to your home Wi-Fi network.

Wi-Fi Reconnection Instructions

If you change your Wi-Fi credentials, the Wink Hub will not automatically reconnect. Follow these steps to update its network information:

1. Power Cycle: Unplug the Wink Hub and plug it back in.
2. Wait for Purple Light: Wait for the Hub to start flashing purple (this may take several minutes).
3. Update Wi-Fi in App: Go to the Wink app Wi-Fi Settings menu under Wink Hub Settings.
4. Enter New Credentials: Enter your new Wi-Fi network name and password.
5. Tap "Update": Tap "Update" to connect your Hub to the updated network.

Android Device Pairing Tip

For Android phones (especially Samsung Galaxies), a default setting may cause the phone to switch between Wi-Fi and mobile data. To ensure successful pairing, temporarily disable mobile data during the setup process.

4. Operating Your Wink Hub

Controlling Devices

The Wink App provides a unified interface to control all connected smart products, regardless of their brand or communication protocol.

A mobile phone screen displaying the Wink app's 'Shortcuts' interface, allowing quick access to predefined home automation scenes.

A mobile phone screen displaying the Wink app's 'Lights + Power' section, where users can control individual lights and groups.

A mobile phone screen displaying the Wink app's thermostat control interface, showing current temperature and mode settings for a Honeywell device.

A mobile phone screen displaying the Wink app's lock control interface, allowing users to lock and unlock Kwikset and Schlage smart locks.

An image showing the Wink app interface on an Apple Watch, demonstrating quick controls for various home modes and device groups.

Creating Shortcuts and Schedules

Use the Wink App to set timers, track energy costs, and create custom shortcuts and schedules for automated actions.

• Timers: Automate devices to turn on or off at specific times.
• Schedules: Create routines for your devices based on time of day or other triggers.
• Shortcuts: Group multiple actions into a single command for quick execution.

IFTTT Integration

The Wink Shortcuts channel on IFTTT (If This Then That) allows you to activate Wink Shortcuts using various IFTTT triggers, expanding automation possibilities.

5. Maintenance

The Wink Hub is designed for low maintenance. Ensure it is placed in a well-ventilated area and kept free from dust. Avoid exposing the device to extreme temperatures or moisture.

Software Updates

The Wink App will notify you of any available software updates for your Hub. It is recommended to install these updates to ensure optimal performance, security, and access to new features.

6. Troubleshooting

Hub Not Connecting to Wi-Fi

• Ensure your Wi-Fi network is active and within range of the Hub.
• Follow the "Wi-Fi Reconnection Instructions" in the Setup Guide if you've changed network credentials.
• For Android users, temporarily disable mobile data during the initial setup process.
• Power cycle the Hub by unplugging it from the power source and plugging it back in after 10 seconds.

Device Not Responding

• Check the device's power source and ensure it is properly connected and powered on.
• Verify the device is within the recommended wireless range of the Wink Hub.
• Attempt to re-pair the device through the Wink App's device management section.

App Issues

• Ensure your Wink App is updated to the latest version from your device's app store.
• Restart the Wink App or your mobile device.
• Check your mobile device's internet connection to ensure it is stable.

7. Specifications

8. Warranty and Support

For warranty information, please refer to the documentation included with your original purchase or visit the official Wink website for the most up-to-date details.

Customer Support

For technical assistance, troubleshooting guidance, or any further inquiries regarding your Wink Connected Home Hub, please contact Wink customer support. Support contact details can typically be found within the Wink App or on the official Wink support page.

Note: A monthly subscription fee of $4.99 is required for full functionality (effective May 20, 2020).