Gustard U12

Gustard U12 Digital Audio Interface User Manual

Model: U12

1. Introduction

The Gustard U12 is a high-performance USB Digital Audio Interface designed to convert USB audio signals into various digital output formats. It utilizes the XMOS X-CORE 32-bit digital signal processing unit, offering robust multi-core processing capabilities for high-fidelity audio. The U12 supports asynchronous USB Audio Class 2.0 and features an independent power supply for optimal audio performance.

Key features include:

  • Support for 32-bit / 384kHz asynchronous 2.0 audio.
  • Native 32-bit / 384kHz XMOS DAC capabilities.
  • Precision audio clock circuit using 0.1PPM active crystals.
  • Independent power supply for enhanced audio quality.
  • Multiple digital outputs: Coaxial (RCA), Optical, AES/EBU, and IIS (HDMI port).

2. Package Contents

Please ensure all items are present upon unpacking:

  • Gustard U12 Digital Audio Interface Unit
  • Power Cable
  • Mini-CD with XMOS Driver (version 3.20 or later)

3. Device Layout

3.1 Front Panel

Front view of two Gustard U12 units, one black and one silver, showing the digital display for sample rate.

Figure 3.1: Front view of the Gustard U12, displaying the current sample rate.

The front panel features a digital display that indicates the current audio sample rate. There are no physical controls on the front panel.

3.2 Rear Panel

Rear panel of the Gustard U12 showing power input, AES, Coaxial, IIS, Optical, and USB IN ports.

Figure 3.2: Rear panel connections of the Gustard U12.

The rear panel provides all necessary input and output connections:

  • 230V/115V AC Input: Power connection.
  • AES: AES/EBU digital audio output.
  • COAX: Coaxial (RCA) digital audio output.
  • IIS: IIS digital audio output via HDMI port.
  • OPTICAL: Optical (Toslink) digital audio output.
  • USB IN: USB 2.0 input for connection to a computer.

4. Setup Instructions

  1. Power Connection: Connect the provided power cable to the 230V/115V AC input on the rear panel of the U12 and then to a suitable power outlet.
  2. USB Connection: Connect a USB cable from your computer (Windows, macOS, or Linux) to the USB IN port on the rear panel of the U12.
  3. Digital Output Connection: Connect one of the digital outputs (Coaxial, Optical, AES/EBU, or IIS) from the U12 to the corresponding digital input on your Digital-to-Analog Converter (DAC) or audio amplifier.
  4. Driver Installation (Windows Users):
    • Insert the provided mini-CD into your computer's CD drive.
    • Locate and install the XMOS driver. A common driver version is 4.13.0 (e.g., "XMOS-Stereo-USB-Audio-Class2-Driver-3033_v4.13.0").
    • Follow the on-screen instructions to complete the driver installation. Restart your computer if prompted.
    • For optimal performance, it is recommended to use ASIO output when configuring your audio playback software (e.g., jRiver Media Player, Foobar2000).
  5. Driver Installation (macOS/Linux Users): The U12 is generally plug-and-play with macOS and Linux operating systems, requiring no additional driver installation.
  6. Initial Power On: Once all connections are secure and drivers are installed (if applicable), the U12 will power on automatically when the computer is turned on or when the USB cable is connected. The front display will show the current sample rate.

5. Operating Instructions

5.1 Audio Playback

After successful setup, select the Gustard U12 as your audio output device in your computer's sound settings or preferred audio playback software. Begin playing audio, and the U12 will automatically detect and display the incoming sample rate on its front panel.

5.2 Supported Output Formats and Sample Rates

  • Coaxial (RCA), Optical, AES/EBU: These outputs conform to IEC60958 and AES3-r2009 standards, supporting a maximum resolution of 24-bit / 192kHz.
  • IIS (HDMI port): This output can transmit up to 32-bit / 384kHz audio.

The U12 employs two independent active crystals to provide precise clock signals for different sample rate series: one for 44.1/88.2/176.4/352.8kHz and another for 48/96/192/384kHz. Only the crystal corresponding to the selected clock rate operates, preventing mutual interference.

5.3 Power Management

The U12 features an automatic standby mode. When your computer enters sleep mode or is powered off (provided the USB power is also off), the U12's display will turn off. Waking your computer or restoring USB power will instantly reactivate the U12 and its display.

Close-up of the Gustard U12's digital display showing different sample rates like 128 and 384.

Figure 5.1: The U12's display indicating various sample rates.

6. Maintenance

To ensure the longevity and optimal performance of your Gustard U12, follow these maintenance guidelines:

  • Cleaning: Use a soft, dry cloth to wipe the exterior of the unit. Avoid using liquid cleaners or abrasive materials, as they may damage the finish.
  • Placement: Place the U12 on a stable, flat surface with adequate ventilation. Avoid placing it near heat sources, direct sunlight, or in areas with high humidity.
  • Power Off: If the unit will not be used for an extended period, it is advisable to unplug it from the power outlet.
  • Internal Components: Do not attempt to open the unit or service it yourself. Refer all servicing to qualified personnel. Opening the unit may void your warranty.
Internal view of the Gustard U12 showing the XMOS chip and other circuit board components.

Figure 6.1: Internal view of the U12's XMOS chip and circuitry.

Internal view of the Gustard U12 showing the toroidal transformer and power supply components.

Figure 6.2: Internal view highlighting the independent power supply with toroidal transformer.

7. Troubleshooting

ProblemPossible CauseSolution
No power / Display off
  • Power cable not connected securely.
  • Computer is off or in sleep mode, and USB power is disabled.
  • Power outlet issue.
  • Ensure power cable is firmly connected to the U12 and the wall outlet.
  • Check if the computer is powered on and not in sleep mode. Ensure USB power is active.
  • Test the power outlet with another device.
No sound / Device not recognized by computer
  • USB cable not connected or faulty.
  • Incorrect audio output device selected in computer settings.
  • Missing or corrupted Windows driver.
  • Operating system update interfering with driver (e.g., Windows 10 updates).
  • Verify USB cable connection; try a different USB port or cable.
  • Select "Gustard U12" as the default audio output device in your computer's sound settings.
  • Reinstall the XMOS driver from the provided mini-CD or download the latest version from the manufacturer's website.
  • Ensure the driver is compatible with your operating system version.
Juttering, clicking, or loss of sync on Coaxial output at high sample rates (e.g., 192kHz/24bit)
  • Coaxial signal strength may be lower than standard (standard is 500mV p-p, U12 measured at 300mV p-p).
  • Cable quality or impedance mismatch.
  • Try using a high-quality 75-ohm coaxial cable.
  • If issues persist, consider using the Optical or IIS output for higher sample rates, as these may offer more robust signal integrity for certain DACs.
  • Lower the sample rate if the issue is specific to 192kHz/24bit on Coaxial.
Device shuts off randomly
  • Internal component issue.
  • Power supply instability.
  • Ensure the unit has adequate ventilation and is not overheating.
  • Try connecting to a different power outlet or a power conditioner.
  • If the problem persists, contact customer support for assistance.

8. Specifications

BrandGustard
Model NumberU12
Compatible DevicesPersonal Computer
Connectivity TechnologyUSB, XLR (for AES/EBU)
Number of Channels4
Item Weight1.5 Kilograms
Operating System SupportLinux, Windows, macOS
Audio InputUSB
Maximum Sample Rate384 KHz
Digital OutputsCoaxial (RCA), Optical (Toslink), AES/EBU (XLR), IIS (HDMI)
UPC652252617682, 674387795905, 686560911064
ASINB00PU3R6KY

9. Warranty and Support

For warranty information or technical support, please refer to the documentation provided with your purchase or contact the manufacturer directly. Keep your proof of purchase for warranty claims.

Manufacturer: Gustard

© 2024 Gustard. All rights reserved.

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