Introduction
The Lithonia Lighting EI500 M12 Emergency Ballast is designed to provide emergency power to fluorescent fixtures. This low-profile battery pack ensures 90 minutes of emergency illumination for one 2-foot or 4-foot linear, or U-shaped T8 or T12 fluorescent lamp in the event of a power outage. It is compatible with electronic T8 and magnetic T12, instant-start, rapid-start, and slimline ballasts.
This manual provides essential information for the safe and correct installation, operation, and maintenance of your EI500 M12 emergency ballast.

Image: The Lithonia Lighting EI500 M12 Emergency Ballast unit.
Safety Information
WARNING: Risk of electric shock. Disconnect power before installation or servicing. Installation should be performed by a qualified electrician in accordance with the National Electrical Code and local codes and ordinances.
- Ensure all wiring connections are secure and properly insulated.
- Do not install near gas or electric heaters.
- Do not mount the equipment where it may be subjected to water.
- The battery is a sealed, maintenance-free type. Do not attempt to open or service the battery.
- This product is designed for indoor use only.
- Do not use this equipment for other than its intended use.
- Refer to the wiring diagram for correct connections.
Package Contents
Verify that all components are present before beginning installation:
- EI500 M12 Emergency Ballast Unit
- Installation Instructions Guide
- Test Switch/Pilot Light Assembly
- Mounting Hardware
Setup and Installation
The EI500 M12 is designed for easy installation within a fluorescent fixture's wiring compartment or on top of the fixture. It is suitable for troffer installations and can be installed in sealed and gasketed fixtures.
- Disconnect Power: Before starting any work, ensure that all power to the fixture is disconnected at the circuit breaker.
- Mounting: Mount the emergency ballast unit securely within the fixture's wiring compartment or on the fixture housing using the provided mounting hardware. The compact housing facilitates installation in various fixture types.
- Wiring Connections:
- Connect the dual voltage input (120V or 277V) wires from the building's AC supply to the appropriate ballast input leads.
- Connect the output wires from the emergency ballast to the designated fluorescent lamp. This unit operates one lamp in emergency mode.
- Connect the battery leads last, ensuring correct polarity.
- Refer to the detailed wiring diagram included with the product for specific connections.
- Test Switch Installation: Install the integrated test switch/pilot light assembly. This requires only one hole drilling for mounting. The pilot light indicates the charging status of the battery.
- Restore Power: Once all connections are secure and verified, restore power to the fixture. The pilot light should illuminate, indicating the battery is charging.

Image: Example of an emergency ballast installed in an office ceiling fluorescent fixture, providing emergency lighting.

Image: Example of an emergency ballast installed in a classroom ceiling fluorescent fixture, providing emergency lighting.
Operating Instructions
The EI500 M12 operates automatically. When AC power is present, the emergency ballast's battery charges. In the event of an AC power failure, the unit automatically switches to emergency mode, illuminating one connected fluorescent lamp for a minimum of 90 minutes.
- Initial Charge: Allow the unit to charge for a minimum of 24 hours after initial installation before performing a test.
- Test Switch: Pressing the integrated test switch simulates a power failure, allowing you to verify the emergency operation of the ballast. The pilot light will turn off during the test and the connected lamp will illuminate in emergency mode. Releasing the button restores normal operation and charging.
- Pilot Light: The illuminated pilot light indicates that the battery is charging and the unit is ready for emergency operation.
Maintenance
Regular maintenance ensures the reliability of your emergency lighting system.
- Monthly Test: Conduct a monthly functional test by pressing the test switch for at least 30 seconds. The emergency lamp should illuminate.
- Annual Test: Perform an annual 90-minute discharge test. Disconnect AC power to the fixture for 90 minutes. The emergency lamp should remain illuminated for the entire duration. If the lamp does not stay lit for 90 minutes, the battery may need replacement.
- Cleaning: Keep the unit and fixture clean and free of dust. Disconnect power before cleaning.
- Battery Replacement: The battery is designed for a long service life. If it fails to hold a charge or provide 90 minutes of emergency power, it should be replaced by a qualified service technician with an approved replacement battery.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Pilot light is off. | No AC power to the unit, battery not connected, or pilot light LED failure. | Check AC power supply. Ensure battery leads are securely connected. If power is present and battery is connected, the LED may be faulty; contact support. |
| Emergency lamp does not illuminate during test or power failure. | Battery not charged, faulty lamp, incorrect wiring, or faulty emergency ballast. | Allow 24 hours for initial charge. Check lamp for functionality. Verify all wiring connections. If issues persist, the ballast may be faulty; contact support. |
| Emergency lamp does not stay lit for 90 minutes. | Battery capacity reduced or end of life. | The battery may need replacement. Contact a qualified technician for service. |
Specifications
| Model Number | EI500 M12 |
| Brand | Lithonia Lighting |
| Emergency Lumen Output | 500 Lumens |
| Emergency Operation Time | 90 minutes |
| Compatible Lamp Types | One 2' or 4' linear or U-shaped T8 or T12 fluorescent lamp |
| Input Voltage | 120V or 277V AC (Dual Voltage) |
| Material Type | Thermoplastic; Metal |
| Weight | 1.2 Pounds |
| Listings | UL Listed; Meets UL 924, NFPA 101, NFPA 70-NEC, OSHA illumination standards |
Warranty and Support
Warranty Information
All products purchased have a 30-day replacement parts policy to ensure a fully working item. All products are covered under a 1-year warranty when purchased on Amazon. The warranty period begins on the day the product is originally shipped. The warranty covers all items and conditions identified in the original manufacturer's warranty. Items specifically not covered by the warranty include loss and theft, water damage, customer abuse, and finish deterioration due to UV or coastal exposure.
Customer Support
For technical assistance, troubleshooting, or warranty claims, please contact Lithonia Lighting customer support. Refer to the official Lithonia Lighting website for the most current contact information.

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