Introduction
This manual provides comprehensive instructions for the installation, operation, and maintenance of your Pfister Avalon Soap Dispenser, Model 960612Y. Please read all instructions carefully before beginning installation or use to ensure proper function and longevity of your product.

Image: Pfister Avalon Soap Dispenser in Tuscan Bronze finish. This image displays the complete soap dispenser unit, including the pump head, spout, and the bottle that holds the soap, ready for installation.
Parts List
Before installation, ensure all components are present and undamaged. The following parts are included with your Pfister Avalon Soap Dispenser:
- Bottle
- Threaded Shank
- Washer
- Plastic threaded nut
- Pump
- Straw
- Nozzle

Image: Exploded view of Pfister Avalon Soap Dispenser components. This image shows the individual parts of the soap dispenser, including the bottle, threaded shank, washer, plastic nut, pump, straw, and nozzle, laid out for identification.
Setup and Installation
Follow these steps to properly install your Pfister Avalon Soap Dispenser:
- Prepare the Mounting Hole: Ensure there is a standard 1-3/8 inch (35mm) diameter hole available on your countertop or sink deck. If not, consult a professional for drilling.
- Insert Dispenser Head: Place the threaded shank of the dispenser head through the mounting hole from the top of the counter.
- Secure from Below: From underneath the counter, slide the washer onto the threaded shank, followed by the plastic threaded nut. Hand-tighten the nut securely. Do not overtighten.
- Assemble Pump and Straw: Attach the straw firmly to the bottom of the pump mechanism.
- Attach Bottle: Screw the soap bottle onto the bottom of the pump mechanism.
- Connect Assembly: Insert the pump and bottle assembly into the threaded shank from underneath the counter, ensuring it is seated properly.
- Fill with Soap: Remove the dispenser head from the top, pour liquid soap into the bottle, and replace the dispenser head.
Operating Instructions
Using your Pfister Avalon Soap Dispenser is straightforward:
- Initial Priming: For first-time use or after refilling, pump the dispenser several times until soap begins to flow consistently. This may require 5-10 pumps to draw soap up the straw.
- Dispensing Soap: Press down firmly on the dispenser head to dispense soap. Release to allow the pump to reset.

Image: Close-up of the Pfister Avalon Soap Dispenser head. This image highlights the top portion of the dispenser, including the pump mechanism and spout, demonstrating where to press for soap dispensing.
Maintenance
Regular cleaning and maintenance will keep your soap dispenser functioning optimally:
- Exterior Cleaning: Clean the exterior of the dispenser with a soft, damp cloth and mild soap. Avoid abrasive cleaners, harsh chemicals, or polishes as these can damage the finish.
- Refilling: To refill, simply lift the dispenser head from the top of the counter and pour liquid soap directly into the bottle. Replace the dispenser head when done.
- Pump Cleaning (if clogged): If the pump becomes clogged or dispenses poorly, remove the dispenser head and pump mechanism. Rinse the pump and straw thoroughly with warm water. For stubborn clogs, soak the pump in warm water for 15-30 minutes, then pump warm water through it until clear.
Troubleshooting
Here are solutions to common issues you might encounter:
| Problem | Possible Cause | Solution |
|---|---|---|
| Dispenser not pumping soap. | Bottle is empty or low on soap. Pump is clogged. Straw is not properly attached or is blocked. | Refill the bottle with soap. Clean the pump mechanism as described in the Maintenance section. Ensure the straw is securely attached to the pump and clear of obstructions. |
| Soap dispenser is leaking. | Bottle or nut is loose. Damage to the pump or seals. | Tighten the plastic threaded nut from underneath the counter and ensure the bottle is securely screwed onto the pump. If leaking persists, contact Pfister customer support for assistance. |
| Soap dispenses slowly or weakly. | Soap is too thick. Air in the pump. | Dilute soap with a small amount of water if it is very thick. Pump the dispenser several times to remove air and prime the pump. |
Specifications
- Model Number: 960612Y
- Color: Tuscan Bronze
- Material: Bronze, Plastic
- Item Weight: 10.4 ounces
- Product Dimensions: 8.9 x 4.8 x 2.8 inches
- UPC: 038877531723
- GTIN: 50038877531728
Warranty Information
The Pfister Avalon Soap Dispenser is backed by the Pforever Warranty. This warranty covers both the finish and function of your product for life, ensuring lasting quality and performance. For detailed terms and conditions, please refer to the official Pfister warranty documentation or contact customer support.

Image: Pfister Pforever Warranty logo. This image displays the Pfister brand's commitment to quality with a "Limited Lifetime Warranty" badge, indicating coverage for the product's finish and function.
Support and Contact Information
For further assistance, technical support, or warranty claims, please contact Pfister customer service. You can find contact details on the official Pfister website or through the retailer where you purchased the product.
You may also find general brand information and product overviews in the following video:
Video: "Why Pfister Brand Video". This video provides a general overview of Pfister's product features and brand philosophy, including examples of faucet installation and shower functions. While not specific to the soap dispenser, it showcases the brand's commitment to innovation and quality.







