Introduction
This manual provides essential information for the proper use and care of your Dr. Scholl’s Custom Fit Orthotics. These 3/4 length arch support shoe inserts are designed to provide relief from foot, knee, lower back, heel, plantar fasciitis, hip, and ankle pain by offering customized support based on your arch type, body weight, and shoe size.
Setup and Arch Type Determination
To ensure optimal comfort and pain relief, it is crucial to determine your correct arch type and select the appropriate Custom Fit Orthotics.
Determining Your Arch Type (Wet Test)
The wet test is a simple method to identify your arch type:
- Wet Your Foot: Lightly wet one of your feet.
- Step on Paper: Step onto a piece of brown paper or a similar surface that will show a clear footprint.
- Observe Your Footprint: Compare your footprint to the examples below to determine if you have a low arch (flat feet), standard arch, or high arch.

Image: Visual guide for identifying low, standard, and high arch types based on a footprint.
Online Assessment for Custom Fit
For a personalized recommendation, Dr. Scholl's offers an online assessment. This assessment considers your arch type, body weight, and shoe size to recommend the most suitable orthotic inserts.
Video: This video demonstrates how to find your Custom Fit Orthotics by performing a wet test to determine your arch type and then using the online assessment tool.
Video: This video provides a general overview of Custom Fit Orthotics and how to obtain a personalized recommendation through the Dr. Scholl's assessment process.
Operating Instructions
Follow these steps to correctly insert and use your Dr. Scholl’s Custom Fit Orthotics:
- Slide Inserts into Shoes: Slide your Custom Fit 3/4 length insert into your shoe, ensuring the fabric side is facing up.
- Match Left and Right: Place the insert marked 'Left' into your left shoe and the insert marked 'Right' into your right shoe.
- Position Heel Cushion: Position the heel cushion of each insert against the back of the corresponding shoe.
These 3/4 length orthotic inserts are designed to slip easily into most shoes without requiring trimming. They are ideal for footwear where the original insole cannot be removed. You can switch them between shoes with ease for consistent comfort.

Image: Dr. Scholl's Custom Fit Orthotic inserted into a shoe, demonstrating its 3/4 length design and how it fits without trimming.
Adaptation Period
It is normal for your feet to feel slightly snug during the first few days of wearing new inserts. Please allow up to 1 week for your feet to adapt to the new support provided by the orthotics.
Maintenance
Replacement Schedule
We recommend replacing your Custom Fit Orthotics every 6-12 months or at the first signs of wear to maintain optimal support and pain relief.
Cleaning Instructions
To clean your orthotics, wipe them with a damp cloth and mild soap. Allow them to air dry completely before reinserting them into your shoes. Do not machine wash or tumble dry.
Troubleshooting
- Initial Discomfort: If your feet feel a little snug or experience minor discomfort during the first few days, this is normal. Continue wearing the inserts to allow your feet to adapt.
- Persistent Pain: If pain persists or worsens after the adaptation period, discontinue use and consult a healthcare professional.
- Improper Fit: Ensure you have correctly determined your arch type, shoe size, and weight range. Re-evaluate your fit if you suspect the orthotics are not providing adequate support.
Specifications
| Feature | Detail |
|---|---|
| Model Name | CF320 |
| Item Model Number | 40478 |
| Product Dimensions | 7.6 x 1.9 x 3.85 inches |
| Item Weight | 5.93 ounces |
| Manufacturer | Scholl's Wellness Company |
| Product Benefits | Foot Pain, Heel Pain, Heel Spur, Plantar Fasciitis |
| Target Use Body Part | Foot |
| Insole Type | Orthotic Insole |
| Arch Type | Medium Arch (customized based on assessment) |
| Corrective Support | True |
| Unit Count | 1 Count (Pack of 1) |
| Material Type | Foam, Fabric |
| Recommended Uses | Shoe |
Warranty and Support
90-Day Money-Back Guarantee
Dr. Scholl's Custom Fit Orthotics come with a 90-day money-back guarantee. Refer to the product packaging or the official Dr. Scholl's website for details on how to claim this guarantee.

Image: Dr. Scholl's Custom Fit Orthotics highlighting the 90-day money-back guarantee.
Customer Support
For further assistance, questions, or concerns regarding your Dr. Scholl’s Custom Fit Orthotics, please visit the official Dr. Scholl's website or contact their customer support directly.