1. Introduction
Thank you for choosing the Tenveo VHD10U 10x Optical Zoom PTZ Conference Camera. This camera is designed to provide high-quality video conferencing and live streaming solutions for various environments, including meeting rooms, classrooms, and worship spaces. Featuring 10x optical zoom, Full HD 1080P at 60fps, and multiple connectivity options, the VHD10U ensures clear and smooth video communication.
Figure 1: Tenveo VHD10U PTZ Camera and included IR Remote Control.
2. Safety Information
Please read and follow these safety instructions carefully to ensure safe operation and prolong the life of your device:
- Do not expose the camera to rain or moisture to avoid fire or electric shock.
- Do not open the camera casing. Refer all servicing to qualified personnel.
- Ensure the camera is placed on a stable surface or securely mounted to prevent falls.
- Use only the power adapter provided with the camera.
- Avoid placing the camera in direct sunlight or near heat sources.
- Clean the camera with a soft, dry cloth. Do not use liquid or aerosol cleaners.
3. Package Contents
Verify that all items are present in your package:
- Tenveo VHD10U PTZ Conference Camera
- IR Remote Control
- Power Adapter (DC 12V/2A)
- USB 3.0 Cable
- User Manual (this document)
- Mounting Bracket (if included with your specific package)
4. Product Overview
4.1 Key Features
- 10x Optical Zoom: Smooth and silent movement for precise framing.
- Full HD 1080P @ 60fps: High-quality video output for clear visuals.
- Wide View Angle: Captures a broad perspective of the meeting space.
- Autofocus: Ensures subjects remain sharp and clear.
- Multi-interface: USB3.0, HDMI, RS232, RS485 for versatile connectivity.
- Easy Preset Setting: Store and recall up to 255 preset positions.
- Pan/Tilt Movement: Pan: -175° to +175°, Tilt: -90° to +90°.
Figure 2: Visual representation of the camera's key features.
4.2 Camera Ports and Indicators
The rear panel of the VHD10U camera features various ports for power, video output, and control:
Figure 3: Rear view of the camera with port labels.
- DC-12V: Power input port.
- RS232 / RS485: Control ports for external PTZ controllers (e.g., serial joystick).
- USB 3.0: Connects to a computer for video output and control.
- HDMI: Connects to a display device (e.g., Smart TV, Blackmagic ATEM Mini).
- Power LED: Indicates power status (Green for Power, Blue for Standby).
5. Setup Instructions
5.1 Connecting the Camera
- Power Connection: Connect the provided DC 12V/2A power adapter to the 'DC-12V' port on the camera and plug it into a power outlet. The Power LED will illuminate.
- Video Output to Computer (USB): Connect the USB 3.0 cable from the camera's 'USB' port to an available USB 3.0 port on your computer. The camera is USB Plug & Play and should be recognized automatically by your operating system.
- Video Output to Display (HDMI): For direct display, connect an HDMI cable from the camera's 'HDMI' port to an HDMI input on your TV or display device.
- External Control (Optional): If using a serial joystick or other external PTZ controller, connect it to the 'RS232' or 'RS485' ports as per the controller's instructions.
Figure 4: Diagram illustrating multiple connection options.
5.2 Mounting Options
The Tenveo VHD10U camera offers flexible mounting options to suit various setups:
- Desktop Placement: Simply place the camera on a flat, stable surface.
- Wall Mount: Use the included mounting bracket (if applicable) to secure the camera to a wall.
- Tripod Mount: The camera features a standard tripod screw hole for mounting on a tripod.
- Ceiling Mount: The camera can also be inverted and mounted to the ceiling using a compatible bracket.
Figure 5: Various mounting configurations for the camera.
6. Operating Instructions
6.1 Basic Camera Control (IR Remote)
The included IR remote control allows for easy adjustment of camera functions:
- Pan/Tilt: Use the directional arrows to move the camera horizontally (Pan) and vertically (Tilt).
- Zoom: Use the 'ZOOM IN' and 'ZOOM OUT' buttons to adjust the 10x optical zoom.
- Focus: The camera features autofocus. Manual focus adjustment may be available via specific remote buttons if needed.
- Preset Positions:
- To set a preset: Position the camera as desired, then press 'PRESET' followed by a number (0-9).
- To recall a preset: Press the corresponding number (0-9).
- To clear a preset: Press 'RESET' followed by the preset number.
Figure 6: Camera pan and tilt ranges with 10x optical zoom.
6.2 Software Compatibility
The VHD10U camera is universally compatible with most video conferencing and live streaming software and platforms. Simply select the Tenveo VHD10U as your video input device within your chosen application.
Figure 7: Examples of compatible video conferencing platforms.
7. Maintenance
- Cleaning: Use a soft, dry cloth to clean the camera body. For the lens, use a lens cleaning cloth and specialized lens cleaning solution if necessary. Avoid harsh chemicals.
- Storage: When not in use for extended periods, store the camera in a cool, dry place, away from dust and direct sunlight.
- Firmware Updates: Check the Tenveo official website periodically for any available firmware updates to ensure optimal performance and access to new features.
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No video output | Loose cable connection, incorrect input selected on display, camera not powered on. | Check USB/HDMI cables. Ensure camera is powered. Select correct input on TV/monitor. Verify camera is selected in software. |
| Camera not recognized by computer | Faulty USB port/cable, driver issue. | Try a different USB port or cable. Restart computer. Check Device Manager for camera. |
| Remote control not working | Dead batteries, obstruction, remote out of range. | Replace batteries. Ensure clear line of sight to camera's IR receiver. Move closer to camera. |
| Image is blurry | Autofocus not engaged, dirty lens. | Ensure autofocus is enabled. Clean the camera lens. |
| PTZ movement is erratic or unresponsive | Interference, control protocol mismatch (for RS232/RS485). | Ensure no obstructions. Verify correct control protocol (VISCA, PELCO-D, PELCO-P) and baud rate settings if using serial control. |
9. Specifications
| Feature | Specification (VHD10U) |
|---|---|
| Model | VHD10U |
| Sensor | 1/2.8'' SONY CMOS |
| Effective Pixel | 2.38 mega pixel |
| Zoom | 10x optical zoom |
| Lens | f=4.9-47.04mm |
| Diagonal Angle | 62.8°(W)-7.8°(T) |
| Video Output | USB 3.0, HDMI |
| Video Resolution | 1080P (1920*1080) etc. |
| Signal Standard | NTSC/PAL |
| Preset Positions | 10 (IR remote), 255 (PELCO), 64 (VISCA) |
| Control Terminal | RS-232, RS485 |
| Shutter | 1/30s~1/10000s, auto |
| Baud Rate | 38400/9600bps |
| Control Protocol | VISCA, PELCO-D, PELCO-P (RS-232, RS485) |
| USB Protocol | UVC1.1 |
| Minimal Illumination | 0.1Lux |
| SNR | ≥50dB |
| Video Encoding Format | MJPEG/YUV/H.264 |
| Horizontal Rotation | 350° (±175°), 0.1°/s~100°/s |
| Vertical Rotation | 180° (±90°), 0.1°/s~80°/s |
| Power Supply | DC 12V/2A |
| Power Consumption | 12W |
| Work Temperature | 0°C~+50°C |
| Work Humidity | 0~95% RH |
| Product Size (before packing) | 247.1*152*169.6mm |
| Product Weight (net) | 1.37kg |
Figure 8: Camera sensor details.
Figure 9: Visual comparison of video frame rates and resolutions.
10. User Tips
- For optimal audio in meeting rooms, consider using dedicated conference speakerphones rather than relying solely on built-in laptop microphones.
- The camera's USB Plug & Play functionality makes setup straightforward; ensure your computer's USB 3.0 port is functioning correctly for best performance.
- Utilize the preset positions feature to quickly switch between different views in a meeting room, saving time and ensuring smooth transitions.
- The camera supports group calls with a large number of participants (up to 500), offering various layout options within your conferencing software.
11. Warranty and Support
The Tenveo VHD10U camera typically comes with a 3-year warranty. For detailed warranty information, technical support, or service inquiries, please refer to the official Tenveo website or contact your local distributor. Keep your purchase receipt as proof of purchase for warranty claims.
