Hiseeu 6MP Dual Lens WiFi Smart PTZ IP Camera Surveillance System User Manual

1. Introduction

This quick user guide provides essential information for setting up and operating your Hiseeu 6MP Dual Lens WiFi Smart PTZ IP Camera Surveillance System. It covers product features, installation, configuration, and troubleshooting to ensure optimal performance of your security system.

2. Safety Caution

• Please do not place any fluid container on the product.
• Ensure the product is used in a well-ventilated environment and prevent blocking the vents.
• Only use the included power supply with the product to prevent damage.
• Operate the product within its standard working temperature and humidity as advised in this manual or the distributor's website.
• Dust on the PCB may cause short circuits. It is recommended to clean the dust on the PCB regularly to maintain proper product function.
• Always comply with local regulations and policies during installation.

3. Package Contents

Upon receiving your product, please verify all items against the packing list below. If any items are missing or damaged, contact the seller directly.

Image: All components included in the Hiseeu security system kit.

Packing List

4. Product Overview

NVR (Network Video Recorder)

The NVR is the central unit for recording and managing your surveillance footage. It comes in two versions: a standard 10-inch NVR without a touch screen and a new version with a touch screen.

Image: NVR rear panel showing WAN, TF card slot, HDMI, USB, Power, and Reset ports.

NVR Port Descriptions:

• WAN Port: Connects the NVR to the Internet.
• TF Card Slot: For TF card interface.
• HDMI Interface: Connects to a high-definition TV or monitor.
• USB Port: Connects a mouse and U disk.
• Power Supply: DC power input (12V/2A).
• RESET: Press and hold for 3 seconds to reset the NVR.

WiFi IP Camera

The cameras are designed for both indoor and outdoor use, featuring advanced surveillance capabilities.

Image: WiFi Camera components including Dual Antenna, Lenses, IR/White LEDs, Microphone, Speaker, SD Card Slot, Reset Button, Network Port, and Power Port.

Camera Features:

• Dual Lens & Dual Screen: Provides multiple views, including fixed-point monitoring and pan-tilt monitoring, to capture more scene details.
• PTZ Functionality: Horizontal 355° Pan and Vertical 90° Tilt for comprehensive coverage.
• 6MP Resolution: Delivers clear and fine images (3MP + 3MP lenses).
• Two-Way Audio: Built-in microphone and speaker for real-time communication.
• Full Color Night Vision: Enhanced visibility in low-light conditions.
• AI Humanoid Detection & Auto Tracking: Automatically detects and tracks human movement, sending push alerts to your app.
• IP66 Waterproof & Dustproof: Durable design suitable for various outdoor environments, resistant to temperature changes.
• H.265 Video Compression: Efficient video encoding for less bandwidth usage, faster loading, and smoother video.
• Dual WiFi Connection: Supports both 2.4GHz and 5GHz for flexible wireless transmission up to 50 meters (without obstacles).

5. Setup Guide

5.1 Hard Drive Installation

1. Open the hard disk cover on the back of the NVR chassis.
2. Align the hard disk socket with the wiring port on the NVR, insert the hard disk, ensuring correct direction.
3. Push the hard disk to the left to fix it.
4. Close the hard disk cover.

Image: Steps for installing the hard drive into the NVR.

5.2 System Installation (Wired Connections)

1. Connect one end of the HDMI cable to the HDMI port of the NVR rear panel, and the other end to the HDMI port of your TV or monitor.
2. Plug the included mouse into a USB port on the back of the NVR to navigate the system.
3. Connect one end of the network cable to the WAN network interface of the NVR rear panel, and the other end to your home router or network access point. (You can also connect via WiFi without a network cable).
4. Plug the NVR into power using the larger 12V/2A power adapter.
5. Plug the cameras into power using the smaller 12V/1A power adapters.

Image: Wiring diagram showing connections between cameras, NVR, monitor, mouse, and router.

5.3 NVR Initial Setup (On-Screen Guide)

1. Choose Language: The system provides multiple language options. Select your preferred language (e.g., English).
   

   Image: NVR language selection screen.

2. Network Setup: Click "Next Step" to connect to your home WiFi. Click "Wireless network settings" to search for nearby WiFi networks. Select your network, enter the password, and click connect. (Note: Only 2.4GHz WiFi networks are supported, 5GHz is not supported).
   

   Image: NVR network setup screen, showing healthy network status.

3. Date and Time: Turn on "Automatically set time." If the time is incorrect, manually select your time zone.
   

   Image: NVR date and time settings screen.

4. Storage Management: Format the HDD when first starting the NVR. Ensure the NVR recognizes the hard drive. If no HDD information is displayed, check if the NVR power adapter is 12V/2A or 12V/3A (12V/1A power supply cannot run the hard drive).
   

   Image: NVR storage management screen, indicating no storage device detected.

5. Live View: After the cameras are powered on, the NVR will automatically pair them. Verify that all camera images are displayed on the interface.
   

   Image: NVR live view screen showing multiple camera feeds.

6. Set Password: Set a password (6 to 19 characters) for your system. This password is required when binding the device through the app. Click "Next Step" and then "Done."
   

   Image: NVR password setup screen.

5.4 App Setup (EseeCloud)

Download the EseeCloud app and add your system for remote viewing.

1. Download the App: Scan the QR code on the NVR screen or search "EseeCloud" in your App Store (iOS 9.0+ required) or Google Play (Android 5.0+ required). Install and register an account.
2. Register Account:
   • Go to the login interface and click "Register."
   • Register with your phone number or email address, then click "Confirm."
   • Complete the security verification (e.g., drag the tennis ball to the red dot).
   • Input the verification code received and set your password, then click "Confirm."
3. Add Device to App:
   • On the NVR, go to the "Account/APP" section to view the QR code and device Cloud ID.
   • In the EseeCloud app, click "+ Add camera" and scan the QR code from the NVR.
   • Input the device password (set during NVR initial setup) and confirm.
   • Set a device name and click "Add" to complete.
   

   Image: EseeCloud app interface for remote viewing, showing live feeds and controls.

6. Operating Instructions

6.1 NVR Menu Options

Right-click your mouse on the NVR screen to access the main menu options:

• Split Screen: Changes the view state to display multiple or single cameras.
• Playback: Access the video playback interface. You can click "Export Video" to download recordings via a USB disk. (Note: The system can only view playback of 4 channels at a time).
• Camera: View and adjust camera settings, including record plan, motion detection, and adding extra cameras.
• System Setup: Manages all system settings.
• Channel Sort: Adjusts the camera channel display order.
• Diagnostics: Checks device and camera status, signal strength, and firmware version.
• Network: Views your device's network connection status.
• Log down: Provides options to log out, restart, or shut down the NVR.

6.2 Camera Settings

Recording Mode

You can choose between two recording modes:

• Continuous Recording: The camera records 24/7.
• Event Recording: The camera enters sleep mode and records only when motion, human, or other events are detected.

Note: Ensure "Sound Recording" is enabled if you want audio with your event recordings; otherwise, only video will be recorded.

Motion Detection

To set up motion detection, click "Intelligent detection alarm settings" in the Camera Setup menu.

• Custom Detection Area: Define specific areas for motion detection to reduce false alarms.
• Sensitivity: Adjust sensitivity if you receive too many or too few motion detection notifications. Lowering sensitivity can decrease notifications.
• Sound Alarm: When enabled, the camera will emit an alarm sound upon detecting movement.
• Push Notification: Enable this to receive push notifications on your mobile phone app when motion is detected.
• Alarm Period Settings: Configure specific time periods for alarms to avoid frequent notifications during certain hours.

Light Control

Left-click your mouse on the live stream to display a small menu, then click the light icon to adjust light settings. The "Image Flip" option allows you to invert the image position (upside down).

6.3 App Functions

Share Device

Click the share icon in the EseeCloud app to share the device with family members. You can set permissions and the validity period for the QR code. After setup, click "Complete" to generate the QR code. Other users will need to register a new EseeCloud account and scan this QR code to add the device.

Zoom In/Out

This function is primarily for optical zoom cameras. If you have a digital zoom camera, clicking to zoom in/out may be unresponsive. This feature is specifically for optical zoom cameras (WHD602Z/WHD103 models).

7. Troubleshooting (FAQ)

Q1: How can I troubleshoot camera issues: IPC disconnected/Connect failed?

A:

1. Check if the power adapter is working by testing it with another power adapter.
2. Move the camera closer to the NVR box to check if you get video.
3. If there is no video, cover the photocell with your finger. If the IR-CUT light turns red, the camera is working but not showing an image.
4. Delete the cameras that failed to connect from the Camera Setup menu. Press the camera reset button for about 10 seconds, then click 'Continue'. Wait for a new camera IP address to appear. If it still doesn't work, click 'Continue' again to exit and install the camera outdoors.

If these steps don't resolve the issue, please email Jason@hiseeu.com for further help.

Q2: How to reset the system password if forgotten?

A:

1. Press the reset button on the NVR for 3 seconds. This will reboot the NVR and clear the password, network, and other settings.
2. After rebooting, the NVR will restore to factory settings. You will need to select the language, connect to WiFi, reset the password, and set up a new password. You do not need to reconnect the camera.

If these steps don't resolve the issue, please email Jason@hiseeu.com for further help.

Q3: What should I do if the NVR shows "HDD not found"?

A:

1. Open the cover behind the NVR, check if the hard drive is installed. Remove and reinstall it.
2. Check if the NVR's power adapter is 12V/2A or 12V/3A. It must be a 2A power adapter.
3. Right-click your mouse > System Setup > Storage Setup. Check if you can see the hard drive information. If so, the hard drive is working.

Q4: How to receive notification alarm messages on my cellphone?

A:

1. Right-click the mouse > Camera > enable Push notification. After setting it up, click 'Copy camera settings' to apply to all channels.
2. Enable App Alarm Notification on your mobile phone within the EseeCloud app settings.

Q5: How to troubleshoot if NVR is offline?

A:

1. Right-click your mouse > System Setup > Account/APP > check if the Cloud ID is showing online or offline.
2. If offline, go back to the main menu > Network Setup > Connect to router. Check if the NVR is successfully connected to WiFi.
3. If successful, go to Connect to router (wired) > check if the network state is healthy or unreachable. If it shows "gateway unreachable," click DHCP > select Static, then power off and power on the NVR.

If it shows "Healthy Network," go to the Account/APP interface to check if the Cloud ID is online or offline. If still offline, please send an email or call for support.

Q6: Why can't I hear the sound?

A:

1. Left-click your mouse on the live view. A small menu will appear. Check if the sound option is turned on.
2. If it's already open but still no sound, right-click your mouse > System Setup > General Setup > Audio output mode. Select "HDMI+Speaker."

8. Specifications

Package Dimensions & Weight

• Length: 40 cm
• Width: 32 cm
• Height: 26 cm
• Weight: 4.0 kg

9. User Tips

No specific user tips were available from provided reviews or Q&A. Always ensure your NVR and cameras have a stable power supply and are within optimal WiFi range for best performance.

10. Warranty & Support

For the latest user manual, hardware/software upgrades, or any product and technical support, please contact Hiseeu directly:

• Email: Jason@hiseeu.com
• Whatsapp: +8613392810296
• WeChat ID: +861359025441
• Portal Website: www.hiseeu.com